---
title: Sentiment Reviews
meta_title: 'Sentiment Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Sentiment works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 6
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Sentiment Reviews
**Vendor:** Sentiment  
**Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 6
## About Sentiment
Sentiment Omnichannel is the next generation Messaging platform for enterprise contact centers. Including ChatBot and dynamic Agent routing across over 15 channels such as Email, live chat, Social Media and Messaging Channels such as Facebook Messenger, Twitter, Instagram, Line and Whatsapp and more. Advanced workforce and agent performance metrics allow Sentiment.io to generate the greatest ROI of any solution of its type. https://www.sentiment.io




## Sentiment Reviews
  ### 1. Easy to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.)

**Reviewed Date:** November 27, 2018

**What do you like best about Sentiment?**

The software is easy to use, very intuitive. There are some kinks to work out but they are minor. 

**What do you dislike about Sentiment?**

The platform needs better support when something goes wrong. 

**What problems is Sentiment solving and how is that benefiting you?**

Customer service and communication 

  ### 2. Excellent Program

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 26, 2018

**What do you like best about Sentiment?**

While using, we found the onboarding process has been seamless and the integration with Intercom is flawless. 

**What do you dislike about Sentiment?**

Could have contact methods for additional customer service related questions

**What problems is Sentiment solving and how is that benefiting you?**

We are getting real time feedback from customers and are able to handle any problems within a shorter time phrame. 


## Sentiment Discussions
  - [What payment methods do you accept?](https://www.g2.com/discussions/what-payment-methods-do-you-accept) - 1 upvote
  - [Is the trial really free?](https://www.g2.com/discussions/is-the-trial-really-free-f197f59c-e02b-41e1-b032-d7545718a7c1) - 1 upvote
  - [How does the 30 day free trial work?](https://www.g2.com/discussions/how-does-the-30-day-free-trial-work) - 1 upvote

- [View Sentiment pricing details and edition comparison](https://www.g2.com/products/sentiment/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+06%3A11%3A17+-0500&secure%5Bsession_id%5D=e0fa1cdb-07ef-4bd2-8df5-174060ce1621&secure%5Btoken%5D=2b24fa3a96aab26c80726f7e9481993b8a75524948a36b3366a7e941642a3ae6&format=llm_user)

## Sentiment Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Process**
- Mentions
- Tickets
- Macros

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

## Top Sentiment Alternatives
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,583 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews)