What do you like best about Sendspark?
👍🏻The customer service seems to be quite good.
It is not easy to run a chat service like now, so I am very grateful and respectful.
👍🏻The 'sendspark' CEO has great enthusiasm and listens closely to the opinions of customers.
👍🏻The customer journey is pretty good.
👍🏻It is good to guide users to learn how to use it easily.
👍🏻The UIUX has also been refined.
Shows a sophisticated design unique to the United States and the English-speaking world
👍🏻I really like that it integrates directly with the Email Service Provider (ESP) that users use, allowing users to send personalized emails.
👍🏻Provides the ability to adjust the size of the webcam bubble in various ways to better communicate with customers. Review collected by and hosted on G2.com.
What do you dislike about Sendspark?
👉🏻 The maximum video size that can be uploaded is 150mb, which is too small.
For reference,
Loom limits uploads to 4 GB or 12 hours
I also have a hippo, user can upload up to 2 GB per video.
When I inquired at 'sendspark', I received a reply that it was to prevent it from being used as a video hosting, but 'Loom' and 'Hippo' are also for meetings or sales, so it is not easy to understand.
If a user records with a smartphone or camcorder, even a 1-minute recording will exceed 100MB, so in reality, only 1-2 minutes of video can be uploaded.
Trying to control users by forcing them to use 'sendspark' for sales purposes by limiting upload capacity will not work.
On the other hand, it is important to strengthen the sales function so that users can get the best experience when using it, so that they can use it naturally.
👉🏻It lacks the essential features that all of its competitors have.
1. There is no drawing tool in the recording software.
2. No desktop recording software. So I can't record the windows program. Only the Chrome internet browser should be recorded.
👉🏻When creating custom thumbnails, languages other than English are not supported.
An error occurs in the text display.
👉🏻When I press the play button when embedding a website, it does not play right away and I have to press it once more.
👉🏻GIF thumbnails are not supported for website embedding. Review collected by and hosted on G2.com.