AC
Alex C.
CEO
Small-Business (50 or fewer emp.)
"Amazing support and great service"
5/5
What do you like best about Sendlane?

I've been a client of Sendlane since 2018, and what I like the best of it is the support and help I get whenever I need it. All the features and the power of the platform are great, but without that support they would be worth nothing. So I would say Sendlane is the best ESP when it comes to support. Which is the most important aspect in my opinion. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

I don't like the price increase, for more functionality, that I don't actually need. Maybe there should be different plans for that? Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi Alex - thanks for leaving us an awesome review and more importantly, for being a loyal advocate of Sendlane since 2018 - wow! It's great to hear you've been enjoying the ride with us and have grown to trust our support to be best-in-class. I have received your feedback on the pricing update as well; we have not had to adjust our pricing for our customers in over 22 months and it is our commitment to continue offering a best-in-class product at a competitive cost for our customers. We appreciate your advocacy and partnership, Alex, and look forward to many more years of continued success together!

Cheers,

Mariesa, Director of Customer Success

Viktor G.
VG
Viktor G.
Systems Integrator
Small-Business (50 or fewer emp.)
"Advanced Email Software with Excellent Support"
5/5
What do you like best about Sendlane?

Sendlane delivers solid performance balanced with integrations that allow me to connect with the systems we use to manage and maintain our email lists. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Unsubscribers count towards your limit and the process for importing leads is slow and tedious requiring compliance approval, especially with ZOOM. We do frequent ZOOM webinars and because they do not give us the IP address at registration, we are unable to import or use Sendlane for our zoom follow-up messages until they create a ZOOM integration. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi Viktor,

Thank you for taking the time to provide Sendlane such a stellar review! It's great to hear you've been able to manage and maintain your email lists with excellence on the Sendlane platform. I have also taken note of your request for a zoom integration and will certainly let our Product team know that is important for you and your business. We appreciate your partnership and look forward to continued success together!

Cheers,

Mariesa, Director of Customer Success

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Nice platform that continues to improve"
4.5/5
What do you like best about Sendlane?

It was quick and easy to migrate from our previous vendor. I appreciate that the platform is ecommerce focuses and well integrated with Shopify. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

There are some UI elements that could be more intuitive - for instance some things are labeled Unsubscribe but really - I moved users from one list to another via automation. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi there! Thanks so much for taking time to leave us a review. We are so glad that your migration process went smoothly and that you have been able to realize over 20% conversion rate from email. Performing 15x better than your other channels is huge and we love to hear it! I also appreciate your feedback on unsubscribes. The semantics from one platform to another often differ, so allow me to help showcase: at Sendlane contacts can be subscribed to multiple lists within an account, and as such, we allow marketers to manage unsubscribes at the list-level. In other words, for your particular use case, updating a contact property within an Automation that removes them from "ABC" list would unsubscribe that user from that specific list. I hope this helps clarify!

We appreciate your vote of confidence in highly recommending Sendlane for eCommerce marketers within that niche - we appreciate the advocacy!

Cheers,

Mariesa, Director of Customer Success

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Delivery & Support"
5/5
What do you like best about Sendlane?

The delivery of email is super important to our business and we hit the primary inbox ALL the time. Meaning that our customers see our emails all the time. Their support is also top notch compared to many other email service providers. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Navigation at first takes some learning and getting use to. However once you get a hold of EVERYTHING they have it’s fairly easy. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi there! Thank you so much for leaving a 5-star review! We are so glad that you've been able to see excellent deliverability on Sendlane. We know just how important getting into the inbox is, so it's awesome to hear engagement of your emails have gone through the roof as a result. We love to see it! We appreciate your advocacy and look forward to continuing to partner with you to grow your business. :)

Cheers,

Mariesa, Director of Customer Success

German G.
GG
German G.
Entrepreneur
Small-Business (50 or fewer emp.)
"Easy to use, very functional , with perfect and operative customer service"
5/5
What do you like best about Sendlane?

I would say customer service. Very friendly people who wants to help you always Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

A bit expensive, especially if you are just starting. Would be great to have a special price plan for those ones who still have small list. As all it takes time and much effort in the beginning. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi German,

Thank you so much for the 5-star review! I am thrilled to hear you have been receiving excellent customer service by our all-star Customer Success team. It is also great to hear the platform is very powerful and differentiated in its ability to automate many things for you. We are confident that, despite the cost, the value you are realizing in your program far outweighs that. :) We look forward to seeing you continue to grow and expand your program here at Sendlane. We appreciate the partnership, German!

Cheers,

Mariesa, Director of Customer Success

Julian Q.
JQ
Julian Q.
Small-Business (50 or fewer emp.)
"Great Customer Support Team and Agile Leadership"
5/5
What do you like best about Sendlane?

Sendlane's customer support is one of those rare cases in SAAS where they actually go above and beyond to make sure the clients needs are met. It is a culture thing. Jimmy their CEO is one of the sharpest minds in email marketing and his passion for his product inspires everyone around him. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The platform is still young and lacks some of the functionalities of bigger companies. Their roadmap includes a lot of changes and we have decided to stick with them because we know once all the changes are implemented, you still have the best team support in email marketing. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane
Edit edit

Hi Julian: Thank you for taking the time to give us a stellar review. We appreciate it very much. And, so pleased that we have provided stellar customer service. As always, please let us know if there are features missing in the solution that you would like. Best, Sonya, VP Marketing

Adeel C.
AC
Adeel C.
Software Technology Entrepreneur
Small-Business (50 or fewer emp.)
"Great deliverability, easy to use features, powerful automation, exceptional service."
5/5
What do you like best about Sendlane?

I like the multi-variant split test features, revenue/conversion summary snapshot, and the duplicate campaigns in the automation canvas area. The last one saves me massive time being able to re-use previously sent campaigns, and add them to my marketing automation sequences. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Test emails sometimes take 5-10 minutes to come. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi Adeel,

Thanks so much for the 5-star review! We are thrilled to hear you have been enjoying your experience with Sendlane so far. It certainly sounds like you have been able to tap into some of the more complex features within the platform, like multi-variant split experiments to quickly test & learn to drive higher conversions and revenue per email. Not to mention, it sounds like you are able to save a ton of time in execution, too, which is awesome!

We are so glad that the Sendlane platform stands up to the powerful use cases you need to be a successful marketer. Thanks for the advocacy, Adeel, we appreciate the partnership!

Cheers,

Mariesa, Director of Customer Success

KW
Kat W.
Sales & Marketing Director
Small-Business (50 or fewer emp.)
"Sendlane is our saviour!"
4/5
What do you like best about Sendlane?

The UI is easy to use for both expert and novice users. Customer service is stellar. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

I dislike the dashboard page. It's overwhelming. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi Kat - wow, this is the ultimate compliment! Thank you so much for sharing such a stellar review. It can be such a big challenge for marketers to get the right content in front of customers to drive the most conversions and it's great to hear you have been able to solve that problem using Sendlane. We also appreciate your feedback on the dashboard; I'm excited to share with you that the dashboard will be getting a revamp! So you can expect some enhancements coming soon to help make the experience better for you. :) We appreciate your advocacy, Kat, thanks again!

Cheers,

Mariesa, Director of Customer Success

Gina S.
GS
Gina S.
Business owner
Small-Business (50 or fewer emp.)
"Easy to navigate"
5/5
What do you like best about Sendlane?

The site is intuitive and provided lots of data Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The only dislike is that I am following a blueprint that does not math the updates Sendlane. Review collected by and hosted on G2.com.

Response from Mariesa Portmann of Sendlane
Edit edit

Hi Gina,

Thank you for sharing a 5-star review! We are so glad to hear you've been having an excellent experience using Sendlane so far. It's great that you have been able to expand the outreach to your customer base even further by using the platform, and on top of that, that you found it easy and intuitive to set all up.

We appreciate the feedback, Gina, grateful for your partnership!

Cheers,

Mariesa, Director of Customer Success

SP
Shawn P.
Mid-Market (51-1000 emp.)
"Email Marketing with Sendlane"
5/5
What do you like best about Sendlane?

Email Marketing automation by Sendlane has always kept me connected with my audience, it is mobile responsive, flexible and functional. They provide me with 24/7 live chat support, a lot of unique video lessons about modules, tons of case studies and it supports ecommerce in all possible ways. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Sendlane is way more expensive than other competitors in the market right now, so if prices could be little cheaper this could mean a big future for them. Review collected by and hosted on G2.com.

Response from Sonya Pelia of Sendlane
Edit edit

Hi Shawn: Thank you for taking the time to review Sendlane. We appreciate it very much. As always, do let us know if you have any feature requests. Best, Sonya