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SA

Saheed A.

Member

Mid-Market (51-1000 emp.)

9/26/2023

""Finest email automation tool""

4.5/5

What do you like best about Sendlane?

One of the finest in terms of email deliverability. Customization of segmentation is far better than other tools in the market. Customer support is top notch as I always get timely responses. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Their integration capabilities aren't great as they don't integrate with a few apps that we used. They have also updated their pricing recently which is quite underwhelming. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

The UI and email deliverability with Sendlane really impressed me a lot as these are very crucial parameters to be looked into as we were using a broken automation tool before to automate our emails. When deliverability is poor then you aren't using the right tool. Moreover, the role of customer support is pivotal and I had a great experience with Sendlane. I frequently rely on their assistance when facing challenges, and I am pleased to say they have been consistently responsive and supportive. Review collected by and hosted on G2.com.

Response from Delaney Ewing of Sendlane

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Thank you for taking the time to share your thoughts Saheed! We're thrilled to hear that our UI and email deliverability have left a positive impact on your experience with Sendlane. We appreciate your feedback on our integrations, and we want you to know that we're continuously working to expand our integration capabilities to best meet the needs of our users. We're grateful for your ongoing trust and reliance on our customer support—we're always here to assist you!

GB

Garvita B.

Mid-Market (51-1000 emp.)

5/19/2023

"Helps To Automate Your Email Communication"

4.5/5

What do you like best about Sendlane?

It has a drag-drop option which helps to create the email easily. It helps to send the email o subscriber very easily. It can easily integrate with the third-party tool and API Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The price of it is relatively higher as compared to other email marketing platforms. There is a limitation in modifying and customizing the templates and the designs Review collected by and hosted on G2.com.

DB

divya B.

Healthcare Recruiter

Human Resources

Mid-Market (51-1000 emp.)

8/22/2023

"Amazing Marketing Automation tool"

5/5

What do you like best about Sendlane?

It helped me to generate revenue, increased customer retention, and helped to automate personalized experience of customer Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

SMS Marketing feature needs lil improvement Review collected by and hosted on G2.com.

Response from Delaney Ewing of Sendlane

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We're delighted to hear about the positive impact Sendlane has had on your business! Knowing that our platform has contributed to your revenue generation, customer retention, and ability to create personalized experiences is exactly what we strive for. We value your feedback on our SMS Marketing and are continuously making the necessary improvements to optimize your experience.

DH

Denzil H.

Recruitment Consultant

Mid-Market (51-1000 emp.)

7/12/2023

"Email & SMS made easy"

5/5

What do you like best about Sendlane?

I really like the fact that it allows you to automate your emails, which allows you to respond to a lot of candidates in an efficient time. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

The SMS function isn't so great, but our organization doesn't use that a lot. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

5/24/2023

"Best tool"

4/5

What do you like best about Sendlane?

Sendlane helps in emailing all the subscribers instantly and the drag-drop option helps to create the emails easily. It helps to automate the emails and SMS service from scratch. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

There is nothing much to dislike about Sendlane but it's just it doesn't have a gallery that stores all the images and graphics. Sometimes it gets confusing also. Review collected by and hosted on G2.com.

Response from Delaney Ewing of Sendlane

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It's fantastic to hear about the positive impact Sendlane has had on your workflow! We're thrilled that features like our drag-and-drop functionality have helped contribute to the success of your email marketing efforts. Your feedback on the absence of an image gallery is noted, and we're actively exploring ways to enhance this aspect. We love to hear that your open and click rates have increased —this is exactly what we aim for!

MW

Melissa W.

Entrepreneur

Small-Business (50 or fewer emp.)

1/21/2021

"Simple, comprehensive, easy-on-the-eye user interface! Excellent for beginners"

5/5

What do you like best about Sendlane?

What I love the best about Sendlane is the UI (User Interface)... it is the first thing you see when opening the app and is very non-intimidating, which can be a turn-off when you are new to autoresponders and new to any particular platform. Words are large, navigation is easy, colors are lovely and unique. The helpdesk is very responsive and oh so patient for those of us who are still learning the system. While I am fairly NEW to autoresponders, this is NOT my first one but this is the one that I like best. It is simple, yet gives you many options for specificity if needed. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Um... the only thing I dislike is that I am unable to change the email address that I originally signed up with due to several factors. It doesn't REALLY matter much however I am unable to access that email address... (it is linked to a domain I own ) so I cannot see if people try to reply. I remedy this by putting a different email address in my signature. It's really a personal problem, not necessarily a problem with the app. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

The two biggest problems I have been able to solve with Sendlane is with easily scheduling future emails (and specifying groups &/or sub-groups/segments that receive it) and scheduling the contact clean-up that happens on a regular basis so that non-responsible members are automatically removed after a certain period of time. This way my list is always fresh. Another benefit (which I don't use but I think is excellent) is there is the option of using ready-made template designs with images for a more catchy email. I don't use it only because I use text-only emails with the specific purposes of my autoresponder needs. However, it was great when I had to send out invitations for my grandmother's funeral as people could just sign up for the list and I was able to send out nicely designed emails with images. Review collected by and hosted on G2.com.

Response from Caitlin Hutchinson of Sendlane

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Hi Melissa - thank you for taking time to share about your experience with Sendlane! It certainly sounds like you've been getting a lot of value from not only the platform, but also our expert Product Support team too, and we're so glad to hear it. Having the ability to easily schedule campaigns to a certain, targeted segment of your customers and also having an automated list hygiene feature must save you a ton of time!

We appreciate your advocacy, Melissa - thanks, again!

Caitlin Hutchinson, Sr. Director of Marketing

NK

Nitish K.

Executive Manager

Enterprise (> 1000 emp.)

7/12/2022

"Email marketing solution with automation and performance tracking"

4/5

What do you like best about Sendlane?

The automation feature is fantastic. It allows me to put things in auto-mode and focus on other important initiatives while Sendlane takes care of the rest. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Some features are a little vague but as you get used to the UI, it starts feeling your app. Review collected by and hosted on G2.com.

ED

Eszter D.

Director Of Ecommerce

Small-Business (50 or fewer emp.)

11/6/2021

"Great email marketing platform, basic for SMS"

5/5

What do you like best about Sendlane?

Sendlane's customer service is EXCELLENT! They help with technical support, onboarding and answer any questions in a timely manner. The platform is very easy to use, user friendly and offers great insights. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Sendlane currently only fully integrates with Shopify WooCommerce, Miva and ClickBank, it works with other platforms too but only limited. They do not have a gallery that stores all the images and graphics like mailchimp (currently). Review collected by and hosted on G2.com.

Response from Caitlin Hutchinson of Sendlane

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Hi Eszter,

Thank you so much for taking the time to leave us a review! We are so happy to hear that you are having a great experience at Sendlane and that our team is providing you the help and support you deserve. We appreciate your product feedback and hear you loud and clear; stay tuned for some exciting updates coming to our platform in 2022. :)

We appreciate your feedback, Eszter, and look forward to continued collaboration and success!

Caitlin Hutchinson, Sr. Director of Marketing

MB

monica b.

Digital Marketing

Small-Business (50 or fewer emp.)

8/11/2022

"Inbox in One Click"

4.5/5

What do you like best about Sendlane?

Smart and fast performance makes this software unique and worth paying. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Email signature feature need to be considered at all Geo locations equally. Review collected by and hosted on G2.com.

Response from Delaney Ewing of Sendlane

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Thank you for your positive feedback Monica! Regarding the email signature feature, we appreciate your suggestion about equal consideration for all Geo locations, and our support team would be happy to help you look into your Geo location request. We're dedicated to continually enhancing your experience with us!

JT

Jon Talirico , MBA 🎤 T.

Founder

Small-Business (50 or fewer emp.)

9/25/2020

"Best support and deliverability around"

5/5

What do you like best about Sendlane?

Customer service is second to none. Absolutely amazing. Quick, efficient and more importantly, effective at getting you the answers you need. Review collected by and hosted on G2.com.

What do you dislike about Sendlane?

Nothing. Have never had any issues that weren’t handled within minutes Review collected by and hosted on G2.com.

Recommendations to others considering Sendlane:

You will not be disappointed. To know you have a team committed to your success is a rare find. Review collected by and hosted on G2.com.

What problems is Sendlane solving and how is that benefiting you?

Communication with clients, scheduling of information, automation, segmenting and delivery are fantastic Review collected by and hosted on G2.com.

Response from Caitlin Hutchinson of Sendlane

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Hi Jon, Love the title of your review! We think the same. But, seriously, we really appreciate you taking the time to write us a stellar review. I will pass on the compliment to our fabulous customer success team.

Thanks again!

Caitlin Hutchinson, Sr. Director of Marketing