Sendcloud Reviews & Product Details

I like how easy and scalable Sendcloud is. I appreciate its simplicity, and the initial setup was also very simple. Overall, it is very easy to get started and up and running quickly. Review collected by and hosted on G2.com.

It seems a bit expensive to me and, moreover, I don't notice a big difference between the different plans. Review collected by and hosted on G2.com.

the idea of having all ecommerce channels on a single platform that automates shipments is amazing Review collected by and hosted on G2.com.

so far we have not found any major gaps, it seems to be very organized and easy to use Review collected by and hosted on G2.com.

All carriers in one place. Only one integration to do with API. Review collected by and hosted on G2.com.

We can't choose the way labels come out on the portal.

We can't modify the printed label ( with or without company logo, reference,...)

The lack of support for developers, very long to respond.

I have been waiting months to have an issue solved on the return platform not showing DHL Express as option. Review collected by and hosted on G2.com.

The ease with which labels can be made at a very pleasant price Review collected by and hosted on G2.com.

currently nothing, and I don't think there will be anything soon Review collected by and hosted on G2.com.

The most helpful thing about Sendcloud is looking into your analystics, choosing different carriers at any time and easy submission of complaints handled by SendCloud. The CSM helped us throughout the process of implementing sendcloud in our business. Review collected by and hosted on G2.com.

The downsides are mostly the long wait when trying to reach support by phone, they are queit busy in the Netherlands. The wait for the English line is much shorter, so you always can choose for that option. Review collected by and hosted on G2.com.

We work with Sendcloud daily, and the most helpful feature for us is the integration of online platforms like Amazon and eBay. Shipments are automatically marked as sent by Sendcloud, and the tracking numbers are also automatically recorded, which results in enormous time savings. The interface is very user-friendly, which makes the implementation easy for us in the daily use of the program. In advance, you receive extensive explanations via video call, and the later support is also impeccable. Review collected by and hosted on G2.com.

Currently, there are only advantages for us and we have not had any negative experiences so far. Review collected by and hosted on G2.com.

The service works well, but if there is a problem that goes just beyond ordinary management, nothing is ever achieved. Review collected by and hosted on G2.com.

The customer service must be improved for handling issues with couriers and internally with the marketing service. They promised a gift voucher in exchange for a survey and then pretended not to know about the promotion, not giving it. Review collected by and hosted on G2.com.

I have been using Sendcloud for a few months and I must say it has completely revolutionized the management of shipments for the company where I manage the web sales department. The platform is intuitive, easy to configure, and allows for quick integration of major couriers, greatly simplifying daily work.

One of its strengths is the ability to quickly process orders by downloading information from multiple sales channels (in our case Amazon and Prestashop). Additionally, the automatic update of tracking status and direct communication to the customer via email has improved reviews. The customer service is always available and competent: on more than one occasion I have received quick and effective responses, especially when we had to configure the program for the first time.

I highly recommend it to anyone who wants to optimize logistics and offer impeccable service to their customers. Review collected by and hosted on G2.com.

In some areas, responsiveness should be improved, particularly in the loading of orders which sometimes becomes slow. Additionally, greater customization of the delivery notes and the information contained within them would be appreciated. Review collected by and hosted on G2.com.

Sendcloud combines all loose ends of shipping methodes and wraps it in the best possible package for the webshop customers. It has an easy to use interfase where you create a label with just 2 clicks from any of your online stores. They now even have an afterservice e-mail that can be send days after the package has been received. Perfect for return information, customer care or review requests.

Sendcloud has tremendously been improved and developed over the last few years and we are sure to stay on this platform for the long future ahead. Review collected by and hosted on G2.com.

Some settings pages where you can upload an image to the tracking page does random resets sometimes. Already mentioned a few times to the ticket system. Review collected by and hosted on G2.com.

The integration of Sendcloud into our ecommerce www.ladudapublicidad.es with WooCommerce was very easy, and since then our logistics management has taken a huge leap in quality, speed, and efficiency. The platform centralizes all shipments, allows us to compare carriers, and automates key processes, which saves us time and reduces errors.

The impact on our customers' experience has been very positive: now they receive clear notifications, can track their orders in real time, and are much more satisfied with the service.

Nowadays, it is unthinkable for us to work without Sendcloud. It has allowed us to scale our ecommerce without complications, optimize resources, and offer more professional deliveries. Without a doubt, a tool we recommend to any online business that wants to grow and improve its logistics. Review collected by and hosted on G2.com.

The update to the new version of the WooCommerce API took too long in my opinion. During that period, I had to keep the compatibility mode active, which slowed down my website's performance. Additionally, there are very useful features that are only available in plans with a high volume of shipments; it would be very interesting to be able to access them in lower plans as well, as they would add a lot of value to those of us who are still in the growth phase. Review collected by and hosted on G2.com.