--- title: Sendblue Reviews meta\_title: 'Sendblue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Sendblue works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Sendblue Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [(25 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [(17 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [(16 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [(14 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [(13 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [(5 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [(4 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [(2 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendblue ##### 1. Customer Support Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [ See 25 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) See Related User Reviews ![Tomás T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomás T.") TT Tomás T. 4.0/5 "Game-Changer for Customer Communication" What do you like about Sendblue? I like that Sendblue has a support team that's with you all the way and basically helps with everything you need, not only implementing the software, ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 2. Ease of Use Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [ See 17 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) See Related User Reviews ![Mateo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateo M.") MM Mateo M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use iMessage Marketing with Reliable Delivery and Responsive Support" What do you like about Sendblue? Sendblue is a solid iMessage marketing platform with straightforward setup and reliable delivery. The interface is clean, onboarding was easy, and sup ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 3. Automation Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [ See 16 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 4. Integrations Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [ See 14 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 5. Automation Features Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [ See 13 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) See Related User Reviews ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you like about Sendblue? I primarily use Sendblue for conversational texting and I find the automations incredibly beneficial. I really appreciate the powerful automation capa ### 5 Cons or Disadvantages of Sendblue ##### 1. Expensive Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [ See 5 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) See Related User Reviews ![N .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "N .") N N . 5.0/5 "Increases Response Rate" What do you dislike about Sendblue? The cost is pretty high. It was a little difficult to set up, requiring some tech savviness to set up automations and things in Go High Level. ![Garrett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett L.") GL Garrett L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Conversion Rates That Exceed Expectations" What do you dislike about Sendblue? The cost is pretty brutal. However, I like the discounts you all give for multiple lines and the ones you give for a yearlong contract. ##### 2. Limitations Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [ See 4 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) See Related User Reviews ![Adam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam N.") AN Adam N. 4.0/5 "Seamless Integration with Stellar Support" What do you dislike about Sendblue? The iPhone app recently introduced by Sendblue lacks certain features that I consider important, such as proper support for group chats. While the app ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ##### 3. Bugs Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) See Related User Reviews ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.") AB Adam B. 5.0/5 "Responsive Support with Continuous Improvement" What do you dislike about Sendblue? The software is new, and things break from time to time. ##### 4. Integration Issues Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) See Related User Reviews ![Ricky S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricky S.") RS Ricky S. 4.0/5 "Boosted Response Rates with Easy Messaging" What do you dislike about Sendblue? I wish that the HubSpot integration worked a little bit better. ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Small-Business (50 or fewer emp.) 5.0/5 "Made our manual lead outreach automated with a 60%+ response rate" What do you dislike about Sendblue? Overall the platform is great but the areas for improvement would be around CRM, integrations, filtering. ##### 5. Quality Issues Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [ See 2 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha T.") ST Samantha T. Small-Business (50 or fewer emp.) 5.0/5 "I love using SendBlue!" What do you dislike about Sendblue? My only con is the quality of incoming images. Any images that I've sent out are amazing quality (I've tested this with my own iphone too) But images ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 3/5/2025 "Incredibly efficient" 5/5 What do you like best about Sendblue? My experience with Sendblue has been incredibly positive. They’ve been able to deliver authentic iMessage at scale for my business in a way that we couldn’t accomplish ourselves. Review collected by and hosted on G2.com. What do you dislike about Sendblue? They’re still expanding their availability of native plugins. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Delivering native iMessages to clients and prospects at scale with CRM contacts. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jordan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan P.") JP Jordan P. Sales Director Small-Business (50 or fewer emp.) 12/9/2024 "Best sales tech to come along in a while..." 5/5 What do you like best about Sendblue? Increased connection rates and trust by using iMessage. Review collected by and hosted on G2.com. What do you dislike about Sendblue? There is not much to not like about the platform. Simple, effective, and useful. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Trust is huge in sales, and any chance we get to increase trust is extremely important. When implementing send blue into my clients sales process, the trust is instantly increased. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") TI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/11/2024 "Great imessaging tool" 4.5/5 What do you like best about Sendblue? There are few, if any, tools on the market that integrate with iMessage. This makes it a great option if your target audience primarily uses iMessage and you are building a custom interface, as it offers a wide range of features available via API. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Daily rate limit per line (you can send only 50 new conversations per phone line you acquire), message status delays (it can sometimes take up to 30 seconds to receive a sending confirmation), and limited tech docs. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Reaching out to customers not via SMS. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 3/15/2025 "Why would you use anything else?!" 5/5 What do you like best about Sendblue? The teams support, the tech, i mean seriously I don’t understand why anyone would use anything else for appointment setting. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Nothing, I have no complaints about the product Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Raising response rates by 40% Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 12/9/2024 "Use SendBlue!" 5/5 What do you like best about Sendblue? SendBlue allows you to send marketing communication through iMessage which increases response rates. Review collected by and hosted on G2.com. What do you dislike about Sendblue? The downsides of SendBlue is the volume of message that can be sent each day. It is not for mass cold outreach. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It allows us to have a higher response rate. Review collected by and hosted on G2.com. 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