--- title: Sendblue Reviews meta\_title: 'Sendblue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Sendblue works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Sendblue Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [(25 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [(17 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [(16 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [(14 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [(13 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [(5 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [(4 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [(2 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendblue ##### 1. Customer Support Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [ See 25 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) See Related User Reviews ![Tomás T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomás T.") TT Tomás T. 4.0/5 "Game-Changer for Customer Communication" What do you like about Sendblue? I like that Sendblue has a support team that's with you all the way and basically helps with everything you need, not only implementing the software, ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 2. Ease of Use Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [ See 17 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) See Related User Reviews ![Mateo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateo M.") MM Mateo M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use iMessage Marketing with Reliable Delivery and Responsive Support" What do you like about Sendblue? Sendblue is a solid iMessage marketing platform with straightforward setup and reliable delivery. The interface is clean, onboarding was easy, and sup ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 3. Automation Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [ See 16 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 4. Integrations Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [ See 14 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 5. Automation Features Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [ See 13 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) See Related User Reviews ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you like about Sendblue? I primarily use Sendblue for conversational texting and I find the automations incredibly beneficial. I really appreciate the powerful automation capa ### 5 Cons or Disadvantages of Sendblue ##### 1. Expensive Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [ See 5 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) See Related User Reviews ![N .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "N .") N N . 5.0/5 "Increases Response Rate" What do you dislike about Sendblue? The cost is pretty high. It was a little difficult to set up, requiring some tech savviness to set up automations and things in Go High Level. ![Garrett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett L.") GL Garrett L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Conversion Rates That Exceed Expectations" What do you dislike about Sendblue? The cost is pretty brutal. However, I like the discounts you all give for multiple lines and the ones you give for a yearlong contract. ##### 2. Limitations Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [ See 4 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) See Related User Reviews ![Adam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam N.") AN Adam N. 4.0/5 "Seamless Integration with Stellar Support" What do you dislike about Sendblue? The iPhone app recently introduced by Sendblue lacks certain features that I consider important, such as proper support for group chats. While the app ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ##### 3. Bugs Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) See Related User Reviews ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.") AB Adam B. 5.0/5 "Responsive Support with Continuous Improvement" What do you dislike about Sendblue? The software is new, and things break from time to time. ##### 4. Integration Issues Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) See Related User Reviews ![Ricky S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricky S.") RS Ricky S. 4.0/5 "Boosted Response Rates with Easy Messaging" What do you dislike about Sendblue? I wish that the HubSpot integration worked a little bit better. ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Small-Business (50 or fewer emp.) 5.0/5 "Made our manual lead outreach automated with a 60%+ response rate" What do you dislike about Sendblue? Overall the platform is great but the areas for improvement would be around CRM, integrations, filtering. ##### 5. Quality Issues Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [ See 2 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha T.") ST Samantha T. Small-Business (50 or fewer emp.) 5.0/5 "I love using SendBlue!" What do you dislike about Sendblue? My only con is the quality of incoming images. Any images that I've sent out are amazing quality (I've tested this with my own iphone too) But images ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 7/15/2025 "Great experience overall!" 5/5 What do you like best about Sendblue? Responsive team, great and effective product Review collected by and hosted on G2.com. What do you dislike about Sendblue? Not Cheap, but you get what you pay for. Also documentation on integrations can be better/more plentiful. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? lead conversion Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ron A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ron A.") RA Ron A. Owner Small-Business (50 or fewer emp.) 5/16/2025 "Blue Text Messages has changed the game" 5/5 What do you like best about Sendblue? The ability to send blue text messages from a computer at scale. This has allowed me to increase my demo show rate by almost 30% Review collected by and hosted on G2.com. What do you dislike about Sendblue? We have been using the product for about 2 months and do not have anything I dislike at this time Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Meeting show up rate Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/26/2025 "Great Product" 5/5 What do you like best about Sendblue? Much better deliverability and response rates with imessage, leading to higher demo show rates. Has been a really big help. Review collected by and hosted on G2.com. What do you dislike about Sendblue? That I didn't hear about it sooner!!!!!! Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Improving demo show rates Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Christopher G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher G.") CG Christopher G. ceo Mid-Market (51-1000 emp.) 3/20/2025 "pumped to start using it!" 5/5 What do you like best about Sendblue? their support is great and im happy they have slack support to answer any technical questions otherwise, the UI seems great and seems to work well with close! pumped to see the long term benefits! Review collected by and hosted on G2.com. What do you dislike about Sendblue? NA - nothing so far! seems to be good and I am sure it will maybe even be part of some CRMs fully one day Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? show rate Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") IR Verified User in Restaurants Mid-Market (51-1000 emp.) 3/19/2025 "Best texting application" 5/5 What do you like best about Sendblue? This is truly the easiest software to install and operate. The response rate from Send Blue vs SMS is incredible. Highly recommend!!! And the staff was incredibly helpful as well. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Nothing to note, as I’m very happy with the software. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It is such an easy solution for texting clients and the response rate is signicsntly higher than traditional SMS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nathan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan S.") NS Nathan S. Owner Small-Business (50 or fewer emp.) 3/18/2025 "Way better than SMS" 4.5/5 What do you like best about Sendblue? Send Blue allows you to set up inboxes for each team member and acts the exact same as an iphone, to a T. User friendly, can be integrated with CRM Review collected by and hosted on G2.com. What do you dislike about Sendblue? Nothing really, I havent used it enough to see a downside. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Low response rate, sending iphone messages helps a ton. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/16/2025 "SendBlue - Great for Female Consumer Customer Demo" 4.5/5 What do you like best about Sendblue? We have a 20-40 year old female demo in the content creation space. They are inherantly distrustful and have a tendency to not show up to appointments even though they book in a time. Bluesend has already increased show rates in 24 hours. Review collected by and hosted on G2.com. What do you dislike about Sendblue? expensive. but worth it. would recommend to those that want to build big businesses and run sales teams Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? show rates to appointments Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Clay L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clay L.") CL Clay L. Small-Business (50 or fewer emp.) 12/9/2024 "Game Changer for Text Conversion Rate" 5/5 What do you like best about Sendblue? The additional feature iMessage automation allows you to do for lead follow-up over traditional SMS. Voice memos, videos, and more! Review collected by and hosted on G2.com. What do you dislike about Sendblue? They are a new company so they don't have a bunch of help docs and onboarding guides yet, but they were super hands on when helping me get set up so I didn't really need it! Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Low conversion rates on SMS marketing due to the green bubble and also all the per text charges and sms limits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sam Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam Q.") SQ Sam Q. Small-Business (50 or fewer emp.) 12/9/2024 "A hack for higher response rates" 5/5 What do you like best about Sendblue? It sends blue bubbles - something my teams have always wanted over the last... forever haha. I used to use my personal cellphone to accomplish this so its crazy that you can now automate imessage Review collected by and hosted on G2.com. What do you dislike about Sendblue? still an early company so not every feature under the sun exists yet Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? it gets higher response rates with blue bubbles. more of my leads reply so we make more money Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 3/27/2025 "Top deliverability and service" 5/5 What do you like best about Sendblue? Messages got to my clients with ease. They showed me everything and walked me through it. Top notch team and software Review collected by and hosted on G2.com. What do you dislike about Sendblue? Maybe could add more features like email so I can use them for that too! Good people good applications Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Connecting with customers was difficult and they made it easy Review collected by and hosted on G2.com. 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