--- title: Sendblue Reviews meta\_title: 'Sendblue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Sendblue works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Sendblue Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [(25 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [(17 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [(16 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [(14 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [(13 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [(5 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [(4 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [(2 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendblue ##### 1. Customer Support Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [ See 25 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) See Related User Reviews ![Tomás T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomás T.") TT Tomás T. 4.0/5 "Game-Changer for Customer Communication" What do you like about Sendblue? I like that Sendblue has a support team that's with you all the way and basically helps with everything you need, not only implementing the software, ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 2. Ease of Use Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [ See 17 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) See Related User Reviews ![Mateo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateo M.") MM Mateo M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use iMessage Marketing with Reliable Delivery and Responsive Support" What do you like about Sendblue? Sendblue is a solid iMessage marketing platform with straightforward setup and reliable delivery. The interface is clean, onboarding was easy, and sup ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 3. Automation Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [ See 16 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 4. Integrations Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [ See 14 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 5. Automation Features Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [ See 13 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) See Related User Reviews ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you like about Sendblue? I primarily use Sendblue for conversational texting and I find the automations incredibly beneficial. I really appreciate the powerful automation capa ### 5 Cons or Disadvantages of Sendblue ##### 1. Expensive Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [ See 5 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) See Related User Reviews ![N .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "N .") N N . 5.0/5 "Increases Response Rate" What do you dislike about Sendblue? The cost is pretty high. It was a little difficult to set up, requiring some tech savviness to set up automations and things in Go High Level. ![Garrett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett L.") GL Garrett L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Conversion Rates That Exceed Expectations" What do you dislike about Sendblue? The cost is pretty brutal. However, I like the discounts you all give for multiple lines and the ones you give for a yearlong contract. ##### 2. Limitations Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [ See 4 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) See Related User Reviews ![Adam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam N.") AN Adam N. 4.0/5 "Seamless Integration with Stellar Support" What do you dislike about Sendblue? The iPhone app recently introduced by Sendblue lacks certain features that I consider important, such as proper support for group chats. While the app ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ##### 3. Bugs Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) See Related User Reviews ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.") AB Adam B. 5.0/5 "Responsive Support with Continuous Improvement" What do you dislike about Sendblue? The software is new, and things break from time to time. ##### 4. Integration Issues Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) See Related User Reviews ![Ricky S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricky S.") RS Ricky S. 4.0/5 "Boosted Response Rates with Easy Messaging" What do you dislike about Sendblue? I wish that the HubSpot integration worked a little bit better. ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Small-Business (50 or fewer emp.) 5.0/5 "Made our manual lead outreach automated with a 60%+ response rate" What do you dislike about Sendblue? Overall the platform is great but the areas for improvement would be around CRM, integrations, filtering. ##### 5. Quality Issues Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [ See 2 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha T.") ST Samantha T. Small-Business (50 or fewer emp.) 5.0/5 "I love using SendBlue!" What do you dislike about Sendblue? My only con is the quality of incoming images. Any images that I've sent out are amazing quality (I've tested this with my own iphone too) But images ![Yash D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yash D.") YD Yash D. Chief Executive Officer & Founder Small-Business (50 or fewer emp.) 3/15/2025 "The Best iMessage Marketing Platform – Nothing Else Comes Close" 5/5 What do you like best about Sendblue? As the founder of FanBasis.com, a platform that helps creators and businesses sell digital products and services, I’ve used Sendblue extensively and referred dozens of clients. Every single one has seen an immediate boost in engagement, with response rates increasing by 20% within the first week. No other platform in the space has the same level of features or delivers these kinds of results. The platform is incredibly intuitive, making it easy to launch and automate iMessage campaigns that feel personal and drive real engagement. Deliverability is outstanding, ensuring messages actually get seen, and automation tools allow for seamless customer interactions at scale. The pricing structure is fair and scalable, and the customer support team is always helpful and responsive. If you’re serious about leveraging iMessage for marketing, Sendblue is the only platform that truly delivers. I highly recommend it. Review collected by and hosted on G2.com. What do you dislike about Sendblue? There is not bad experience I’ve had. The set up process without customer support can be tricky but their support is phenomenal! Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It completely fixed my response rate and no show rate Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Braeden B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braeden B.") BB Braeden B. Founder/CEO Small-Business (50 or fewer emp.) 5/7/2025 "You're sleeping if you're not using Sendblue (3x response rate increase)" 5/5 What do you like best about Sendblue? I increased my response rate from 20% to 60% overnight in my setting process after implementing Sendblue. That's what I like about it lol. Literally 3xd my sales process output overnight. The team and support is also great. Simple UI and integrations, nice analytics. Review collected by and hosted on G2.com. What do you dislike about Sendblue? It is a little bit pricey, and I would also love a power dialer feature for older lead lists. Other than that, nothing bad to say about it. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It increased my response rate which led to more booked calls and sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Inaki U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inaki U.") IU Inaki U. COO Small-Business (50 or fewer emp.) 3/24/2025 "Highly recommend Sendblues product & Team !" 5/5 What do you like best about Sendblue? We've had an amazing experience with Sendinblue. Sam has been great, and Jack Tsaur has been \*especially\* awesome to work with—his help with automation has been a game changer. Unlike so many SaaS companies that disappear after you sign up, the Sendinblue team actually delivers real support. They’ve gone above and beyond—even doing things that aren’t necessarily in their scope of work. Super rare these days. Huge thanks to the team! Review collected by and hosted on G2.com. What do you dislike about Sendblue? Theres a level of necessary experience needed working with webflows if you want to do it yourself, luckily the team has helped us through all of this. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Fostering leads to demos, confirming demos to calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeremy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy B.") JB Jeremy B. Owner Consulting Small-Business (50 or fewer emp.) 6/10/2025 "Excellent for our inbound lead followup" 5/5 What do you like best about Sendblue? SendBlue lets you send blue iMessage text to text recipients. It's the perfect tool for our inbound lead follow-up process. Their support team is excellent as well. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Nothing to dislike. It's a little pricey but well worth it. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Helping us perform mass outbound follow-up texts to inbound Textla signups at scale and with blue bubbles - increasing conversion rates and response rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rohail S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohail S.") RS Rohail S. Sales Small-Business (50 or fewer emp.) 4/16/2025 "These guys really care" 5/5 What do you like best about Sendblue? Honestly Customer Service is the best part of being with Sendblue Jack Tsaur literally wants nothing more then to make sure I’m successful with Send Blue. He’s quick to respond and always helpful. If he’s tied up I could hit up Alex Rosario and he’d help or connect me with someone who can. Thanks again! Review collected by and hosted on G2.com. What do you dislike about Sendblue? Not many downsides there are maybe some restrictions out of their control but it’s the best you’ll get for what’s available and allowed. Lots of regulations in this space. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Increase response rate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 3/18/2025 "Outperforms the competition" 5/5 What do you like best about Sendblue? Sendblue has provided a comprehensive solution for all of our outbound sales processing. Utilizing their platform we have been able to remove third party dependancies, and seen significant stability improvements, and optimized our workflows. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Our cost has increased from some competitors however, this was offset by significant performance improvements. Optimal performance does come with an overhead to be considered. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Our workflow has two critical components. First, Sendblue provides a high performing stable solution to send outbound iMessages to qualified recipients. We've largely automated this entire process and seen incredible results. Second, Sendblue provides a solution to perform outbound calling from the associated lines used for messaging. In this case the end user has a seemless experience chatting with a mobile number we remotely access, organizing a time to speak, and calling from that same mobile number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tyler G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler G.") TG Tyler G. Owner Small-Business (50 or fewer emp.) 2/27/2025 "Game Changer for my Service Based Business" 5/5 What do you like best about Sendblue? I used an alternative to Sendblue for about a year with about 50 conversations happening with customers on a daily basis with automated follow up. I can honestly say that the implementation of thus versus using an alternative with opt out language and via SMS has been a game changer for converting leads in my business. You can tell how much more comfortable the customers are. Review collected by and hosted on G2.com. What do you dislike about Sendblue? I haven’t really incurred any downsides. If a bug comes up the team is super responsive. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It increases response rate coupled with great automated follow up to increase conversion of leads to customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Aaron L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aaron L.") AL Aaron L. Owner Small-Business (50 or fewer emp.) 3/7/2025 "SendBlue is AMAZING!!!" 5/5 What do you like best about Sendblue? SendBlue is INCREDIBLE! We now have 60% TEXT BACKS!!!! THAT IS INSANE!!! We went from 20% response rate to 60% response rate with SENDBLUE ALONE!!!!! Hats off to the team for helping me with all of the integration!!!! If you ever have doubts call me I will vouch for SendBlue! Review collected by and hosted on G2.com. What do you dislike about Sendblue? I don’t dislike ANYTHING! SendBlue is the best software since sliced bread. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? My response rate was super slow at 20% and now IT IS AT AN ASTOUNDING 60%!!!! That has increased my clients show rate my clients response rate my revenue everything Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Taijaun R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Taijaun R.") TR Taijaun R. Founder Small-Business (50 or fewer emp.) 2/26/2025 "By Far The BEST Messaging platform if you sell products online" 5/5 What do you like best about Sendblue? I love how quick and easy it is to get an account setup, but not just that - how we have increased our reply back rate to over 80% Review collected by and hosted on G2.com. What do you dislike about Sendblue? No downsides that I've encountered as of yet. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It is solving the problem of leads not responding because they feel like they are talking to an automated responder and/or a VA Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Trevor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor C.") TC Trevor C. CEO Small-Business (50 or fewer emp.) 3/7/2025 "Dope product. Best messaging platform for scaling your business!" 5/5 What do you like best about Sendblue? This is by far the best text messaging platform I have ever used. It has helped me grow my business incredibly due to the high response rate when reaching it to potential leads. Perfect product for warm and hot leads! Review collected by and hosted on G2.com. What do you dislike about Sendblue? No downsides yet. Team is always on go ready to help out! Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Response rate. Review collected by and hosted on G2.com. 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