--- title: Sendblue Reviews meta\_title: 'Sendblue Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Sendblue works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 65 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Sendblue Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [(25 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [(17 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [(16 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [(14 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [(13 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [(5 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [(4 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [(3 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [(2 mentions)](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendblue ##### 1. Customer Support Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. [ See 25 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045284&qs=pros-and-cons#reviews) See Related User Reviews ![Tomás T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomás T.") TT Tomás T. 4.0/5 "Game-Changer for Customer Communication" What do you like about Sendblue? I like that Sendblue has a support team that's with you all the way and basically helps with everything you need, not only implementing the software, ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 2. Ease of Use Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. [ See 17 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045278&qs=pros-and-cons#reviews) See Related User Reviews ![Mateo M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mateo M.") MM Mateo M. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use iMessage Marketing with Reliable Delivery and Responsive Support" What do you like about Sendblue? Sendblue is a solid iMessage marketing platform with straightforward setup and reliable delivery. The interface is clean, onboarding was easy, and sup ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 3. Automation Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. [ See 16 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975304&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Ben T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben T.") BT Ben T. 5.0/5 "Seamless Integration, Instant Client Connections" What do you like about Sendblue? I like the ease and integration that Sendblue offers, allowing me to text from my phone or GoHighLevel or wherever I need. This makes it valuable for ##### 4. Integrations Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. [ See 14 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975306&qs=pros-and-cons#reviews) See Related User Reviews ![Abrahan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abrahan B.") AB Abrahan B. Small-Business (50 or fewer emp.) 5.0/5 "Sendblue: Natural Communication Enhancer with Seamless Setup" What do you like about Sendblue? I like the fact that Sendblue has different features like FaceTime, emojis, and media. It makes interactions with customers more natural. Being able t ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ##### 5. Automation Features Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. [ See 13 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1975305&qs=pros-and-cons#reviews) See Related User Reviews ![Calvin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calvin K.") CK Calvin K. 5.0/5 "Effortless Automation and Exceptional Support" What do you like about Sendblue? I find Sendblue incredibly beneficial for its ease of use, making it simple for me and my team to navigate and respond efficiently. The user interface ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you like about Sendblue? I primarily use Sendblue for conversational texting and I find the automations incredibly beneficial. I really appreciate the powerful automation capa ### 5 Cons or Disadvantages of Sendblue ##### 1. Expensive Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. [ See 5 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=1997970&qs=pros-and-cons#reviews) See Related User Reviews ![N .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "N .") N N . 5.0/5 "Increases Response Rate" What do you dislike about Sendblue? The cost is pretty high. It was a little difficult to set up, requiring some tech savviness to set up automations and things in Go High Level. ![Garrett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett L.") GL Garrett L. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Conversion Rates That Exceed Expectations" What do you dislike about Sendblue? The cost is pretty brutal. However, I like the discounts you all give for multiple lines and the ones you give for a yearlong contract. ##### 2. Limitations Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. [ See 4 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2378050&qs=pros-and-cons#reviews) See Related User Reviews ![Adam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam N.") AN Adam N. 4.0/5 "Seamless Integration with Stellar Support" What do you dislike about Sendblue? The iPhone app recently introduced by Sendblue lacks certain features that I consider important, such as proper support for group chats. While the app ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ##### 3. Bugs Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045275&qs=pros-and-cons#reviews) See Related User Reviews ![Mike P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike P.") MP Mike P. 4.0/5 "Efficient Automation with Great Support" What do you dislike about Sendblue? Sometimes, during conversations, the numbers switch unexpectedly, which can be disruptive. Additionally, I find the limitation on the number of messag ![Adam B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam B.") AB Adam B. 5.0/5 "Responsive Support with Continuous Improvement" What do you dislike about Sendblue? The software is new, and things break from time to time. ##### 4. Integration Issues Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. [ See 3 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045285&qs=pros-and-cons#reviews) See Related User Reviews ![Ricky S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricky S.") RS Ricky S. 4.0/5 "Boosted Response Rates with Easy Messaging" What do you dislike about Sendblue? I wish that the HubSpot integration worked a little bit better. ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. Small-Business (50 or fewer emp.) 5.0/5 "Made our manual lead outreach automated with a 60%+ response rate" What do you dislike about Sendblue? Overall the platform is great but the areas for improvement would be around CRM, integrations, filtering. ##### 5. Quality Issues Users experience **quality issues** with incoming images, as they often lack clarity and crispness. [ See 2 mentions ](https://www.g2.com/products/sendblue/reviews?filters%5Bsentiment_snippet%5D=2045279&qs=pros-and-cons#reviews) See Related User Reviews ![Samantha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha T.") ST Samantha T. Small-Business (50 or fewer emp.) 5.0/5 "I love using SendBlue!" What do you dislike about Sendblue? My only con is the quality of incoming images. Any images that I've sent out are amazing quality (I've tested this with my own iphone too) But images ![Garrett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Garrett L.") GL Garrett L. Marketing Officer Small-Business (50 or fewer emp.) 11/21/2025 "Outstanding Conversion Rates That Exceed Expectations" 5/5 What do you like best about Sendblue? How well the software commands extremely good conversion rates. I've never seen a system be so Review collected by and hosted on G2.com. What do you dislike about Sendblue? The cost is pretty brutal. However, I like the discounts you all give for multiple lines and the ones you give for a yearlong contract. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Converting high intent leads at a very high level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Colum F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Colum F.") CF Colum F. Small-Business (50 or fewer emp.) 11/25/2025 "Exceptional Service and Product" 5/5 What do you like best about Sendblue? Sendblue's customer service is some of the best in the industry. That paired with their outstanding product is definitely a difference maker for our business. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Haven't been able to find something that I don't enjoy about this platform! Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Sendblue is creating a great channel for me to reach out to my customers and create the feeling of connection. Sending from a blue line has generated a huge increase in customer responses, which in turn has led to more conversions on our end. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel M.") DM Daniel M. CEO Small-Business (50 or fewer emp.) 8/15/2025 "Very useful product with a great customer support experience" 5/5 What do you like best about Sendblue? I like my CSM Rayan who helped me build out great automations and set me up on Go High Level. The product has worked really well, but not perfect. However, after every error the team has quickly resolved the issue! We use it very often and have noticed a strong imporvement in appointment shows. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Its more expensive than I would like. Occasionally our automations get broken but thats not their fault. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Higher response rates, and pre call automations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 12/2/2025 "Effortless, Personalized Communication at Scale" 5/5 What do you like best about Sendblue? What i really like about Sendblue is how efficiently helps us manage communication at scale, while keeping messages personalized. It truly elevates client experience and allows us to connect in a more authentic way. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Nothing to dislike so far, I'm very satisfied with the service and how it supports our communications needs. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Sendblue has helped us build a more effective and meaningful process with our clients. it allows us to connect in a way that aligns with our values and communications goals, while also sharing resources and receiving excellent feedback to continuously improve. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Todd J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd J.") TJ Todd J. Chief Technology Officer/Director of Marketing Small-Business (50 or fewer emp.) 3/6/2025 "THEE best imessage software for your CRM" 5/5 What do you like best about Sendblue? That we're able to use imessage from our CRM. It's so dope being able to text from my computer and have all of the available infrastructure from my CRM. Using automations to make sure we're following up properly. The other thing thats great is FULL RESOLUTION MEDIA... game changer! Also the integration allows you to use EFFECTS inside of imessage! Llike sending LOUD or confetti or Fireworks. And finally their support, Jack is the MAN! He's got all the answers and can help ASAP. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Integration is a little buggy sometimes. Sometimes the call back to our CRM doesn't bring some messages sent over. They have sent and customers/leads reply, but sometimes the messages we send won't sync back. It's rare but it does happen. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? It's allowing us to reach our customers and overcome the BBB. (blue bubble bias). People respond to texts more readily when they send blue bubbles. I don't make the rules, that's just the world we live it. It immediately brings a higher level of trust. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian M.") CM Christian M. Chief Marketing Officer Mid-Market (51-1000 emp.) 5/20/2025 "The best thing since Landing Pages" 5/5 What do you like best about Sendblue? SendBlue has replaced the need for standard landing pages and instead offers a personalize option for a conversation seemingly from a real person. Leads are able to opt in through a simple lead form and immediately get texts, videos, and audio messages that seem custom but are part of a sequence. This has helped us convert more leads into paid appointments faster. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Its a new software, so some features are not quite there but they are constantly adding more and more. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? SendBlue adds credibility through blue messaging. It's allowed us to have more personal communication with our leads which helps show the value we provide immediately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Samantha T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha T.") ST Samantha T. Patient Coordinator Small-Business (50 or fewer emp.) 3/27/2025 "I love using SendBlue!" 5/5 What do you like best about Sendblue? Set up and onboarding was super easy with Jack and Alex! I always receive a quick response with any questions that come up and can easily communicate with them via slack, text, or email and always get a timely response. I've been loving using SendBlue, it's super easy to navigate between our multiple accounts. Jack is awesome with suggestions on getting our response rate up and giving us new ideas and tips too. Review collected by and hosted on G2.com. What do you dislike about Sendblue? My only con is the quality of incoming images. Any images that I've sent out are amazing quality (I've tested this with my own iphone too) But images that our leads send to us aren't crisp. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Getting our response rate up! This is huge for our business and I can't imagine a business that wouldn't benefit from this! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christopher H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher H.") CH Christopher H. Sales Operations Director Small-Business (50 or fewer emp.) 3/19/2025 "An overnight increase in engagement! Worth every penny!" 5/5 What do you like best about Sendblue? I love that I can send videos and voice memos directly to our leads. Our response rates 3X overnight. Our lead engagement is on a completely different level. The entire team has been excellent to work with. The on boarding process was simple, and we were up and running very quickly. I use this every day to engage with our leads. Integrating this into HubSpot was seamless. Review collected by and hosted on G2.com. What do you dislike about Sendblue? This system is not a robust dialer, and it doesn't claim to be. It is not a replacement for our dialing system, however what it does it does extremely well. It's hard to dislike anything about it. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Sendblue increases our SMS response rates. More calls are showing onto our closers calendars, and our engagement with our prospects is on a completely different level. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shekhar D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shekhar D.") SD Shekhar D. Data Scientist - Consultant, Omnia AI Small-Business (50 or fewer emp.) 4/28/2025 "Excellent Product, Great Support (Extremely Responsive). An absolute pleasure to work with." 5/5 What do you like best about Sendblue? Sendblue is a great product which solves a lot of outbound problems, and the team and support is stellar, they are able to answer all questions, and are extremely prompt at solving any issues. Product has been easy to use, and integrate with GHL and our stack. We use it everyday for our customer relations, and are working on AI integrations. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Its a thing of its own, so it requires double checking, and an extra interface for settings and config, but its very straightforward, so the time investment hasn't been that much. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Sendblue helps us do outbound and inbound messaging with bluetext, and with AI, which is huge for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Adam R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam R.") AR Adam R. COO Small-Business (50 or fewer emp.) 8/7/2025 "Made our manual lead outreach automated with a 60%+ response rate" 5/5 What do you like best about Sendblue? Love the ability to communicate like a human would in an automated fashion and then handle the rest manually when someone engages. Green bubbles suck. Review collected by and hosted on G2.com. What do you dislike about Sendblue? Overall the platform is great but the areas for improvement would be around CRM, integrations, filtering. Review collected by and hosted on G2.com. What problems is Sendblue solving and how is that benefiting you? Lead outreach Review collected by and hosted on G2.com. 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