---
title: Sendblue Reviews
meta_title: 'Sendblue Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 65 reviews by the users' company size, role or industry to
  find out how Sendblue works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 65
  scale: '5'
date_modified: '2026-07-29'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Sendblue Reviews
**Vendor:** Sendblue  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 65
## About Sendblue
Sendblue is the first iMessage integration for your CRM Our customers experience a 2x increase in response rate leading to higher contact rates, appointments, and show up rates to sales calls. We have direct integrations with - Salesforce - Hubspot - Close - Go High Level - Follow up boss + a click to text and dial chrome extension that works in any CRM



## Sendblue Pros & Cons
**What users like:**

- Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. (25 reviews)
- Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. (17 reviews)
- Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. (16 reviews)
- Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. (14 reviews)
- Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. (13 reviews)
- Users find the **easy setup** of Sendblue incredibly beneficial, leading to enhanced communication and response rates. (13 reviews)
- Features (11 reviews)
- Efficiency (10 reviews)
- Helpful (9 reviews)
- Quick Setup (8 reviews)

**What users dislike:**

- Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. (5 reviews)
- Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. (4 reviews)
- Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. (3 reviews)
- Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. (3 reviews)
- Users experience **quality issues** with incoming images, as they often lack clarity and crispness. (2 reviews)
- Users find the **automation complexity** challenging, suggesting a need for a simpler workflow builder for ease of use. (1 reviews)
- Complex Setup (1 reviews)
- Users find **filtering issues** in Sendblue, indicating a need for enhancements in this area for better usability. (1 reviews)
- Inadequate Reporting (1 reviews)
- Users find the **lack of integrations** a limitation, hindering seamless connectivity with other tools and platforms. (1 reviews)



- [View Sendblue pricing details and edition comparison](https://www.g2.com/products/sendblue/reviews?page=3&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-29+07%3A13%3A11+-0500&secure%5Bsession_id%5D=b248a708-d858-4a96-850b-56de491440de&secure%5Btoken%5D=09fe04df7f54392fd74927682ca97afa7a0d8446974297bcbd068f548ccb8a12&format=llm_user)
## Sendblue Integrations
  - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews)
  - [GHL](https://www.g2.com/products/ghl/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)

## Sendblue Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

## Top Sendblue Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,559 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,654 reviews)