--- title: Sendblue Reviews meta_title: 'Sendblue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Sendblue works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 65 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Sendblue Reviews **Vendor:** Sendblue **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 65 ## About Sendblue Sendblue is the first iMessage integration for your CRM Our customers experience a 2x increase in response rate leading to higher contact rates, appointments, and show up rates to sales calls. We have direct integrations with - Salesforce - Hubspot - Close - Go High Level - Follow up boss + a click to text and dial chrome extension that works in any CRM ## Sendblue Pros & Cons **What users like:** - Users highlight the **exceptional customer support** of Sendblue, ensuring smooth operations and increased engagement. (25 reviews) - Users value the **ease of use** of Sendblue, enhancing communication efficiency and streamlining their sales processes. (17 reviews) - Users praise the **automation capabilities** of Sendblue, significantly improving lead response times and sales processes. (16 reviews) - Users commend the **seamless integrations** of Sendblue, enhancing convenience and efficiency in marketing operations. (14 reviews) - Users highly value the **powerful automation features** of Sendblue, streamlining client interactions and enhancing operational efficiency. (13 reviews) - Users find the **easy setup** of Sendblue incredibly beneficial, leading to enhanced communication and response rates. (13 reviews) - Features (11 reviews) - Efficiency (10 reviews) - Helpful (9 reviews) - Quick Setup (8 reviews) **What users dislike:** - Users find Sendblue **expensive** , but acknowledge it offers value for scaling businesses and managing sales teams. (5 reviews) - Users find the **limitations on messaging** in Sendblue restrictive, impacting communication and requiring extra management efforts. (4 reviews) - Users experience **unexpected bugs** and sync issues, disrupting conversations and limiting message capabilities. (3 reviews) - Users experience **integration issues** with Sendblue, particularly with HubSpot, affecting message synchronization and CRM callbacks. (3 reviews) - Users experience **quality issues** with incoming images, as they often lack clarity and crispness. (2 reviews) - Users find the **automation complexity** challenging, suggesting a need for a simpler workflow builder for ease of use. (1 reviews) - Complex Setup (1 reviews) - Users find **filtering issues** in Sendblue, indicating a need for enhancements in this area for better usability. (1 reviews) - Inadequate Reporting (1 reviews) - Users find the **lack of integrations** a limitation, hindering seamless connectivity with other tools and platforms. (1 reviews) ## Sendblue Reviews ### 1. Great experience overall! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Sendblue?** Responsive team, great and effective product **What do you dislike about Sendblue?** Not Cheap, but you get what you pay for. Also documentation on integrations can be better/more plentiful. **What problems is Sendblue solving and how is that benefiting you?** lead conversion ### 2. Blue Text Messages has changed the game **Rating:** 5.0/5.0 stars **Reviewed by:** Ron A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Sendblue?** The ability to send blue text messages from a computer at scale. This has allowed me to increase my demo show rate by almost 30% **What do you dislike about Sendblue?** We have been using the product for about 2 months and do not have anything I dislike at this time **What problems is Sendblue solving and how is that benefiting you?** Meeting show up rate ### 3. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Sendblue?** Much better deliverability and response rates with imessage, leading to higher demo show rates. Has been a really big help. **What do you dislike about Sendblue?** That I didn't hear about it sooner!!!!!! **What problems is Sendblue solving and how is that benefiting you?** Improving demo show rates ### 4. pumped to start using it! **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher G. | ceo, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2025 **What do you like best about Sendblue?** their support is great and im happy they have slack support to answer any technical questions otherwise, the UI seems great and seems to work well with close! pumped to see the long term benefits! **What do you dislike about Sendblue?** NA - nothing so far! seems to be good and I am sure it will maybe even be part of some CRMs fully one day **What problems is Sendblue solving and how is that benefiting you?** show rate ### 5. Best texting application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Sendblue?** This is truly the easiest software to install and operate. The response rate from Send Blue vs SMS is incredible. Highly recommend!!! And the staff was incredibly helpful as well. **What do you dislike about Sendblue?** Nothing to note, as I’m very happy with the software. **What problems is Sendblue solving and how is that benefiting you?** It is such an easy solution for texting clients and the response rate is signicsntly higher than traditional SMS ### 6. Way better than SMS **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Sendblue?** Send Blue allows you to set up inboxes for each team member and acts the exact same as an iphone, to a T. User friendly, can be integrated with CRM **What do you dislike about Sendblue?** Nothing really, I havent used it enough to see a downside. **What problems is Sendblue solving and how is that benefiting you?** Low response rate, sending iphone messages helps a ton. ### 7. SendBlue - Great for Female Consumer Customer Demo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Sendblue?** We have a 20-40 year old female demo in the content creation space. They are inherantly distrustful and have a tendency to not show up to appointments even though they book in a time. Bluesend has already increased show rates in 24 hours. **What do you dislike about Sendblue?** expensive. but worth it. would recommend to those that want to build big businesses and run sales teams **What problems is Sendblue solving and how is that benefiting you?** show rates to appointments ### 8. Game Changer for Text Conversion Rate **Rating:** 5.0/5.0 stars **Reviewed by:** Clay L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Sendblue?** The additional feature iMessage automation allows you to do for lead follow-up over traditional SMS. Voice memos, videos, and more! **What do you dislike about Sendblue?** They are a new company so they don't have a bunch of help docs and onboarding guides yet, but they were super hands on when helping me get set up so I didn't really need it! **What problems is Sendblue solving and how is that benefiting you?** Low conversion rates on SMS marketing due to the green bubble and also all the per text charges and sms limits. ### 9. A hack for higher response rates **Rating:** 5.0/5.0 stars **Reviewed by:** Sam Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Sendblue?** It sends blue bubbles - something my teams have always wanted over the last... forever haha. I used to use my personal cellphone to accomplish this so its crazy that you can now automate imessage **What do you dislike about Sendblue?** still an early company so not every feature under the sun exists yet **What problems is Sendblue solving and how is that benefiting you?** it gets higher response rates with blue bubbles. more of my leads reply so we make more money ### 10. Top deliverability and service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Sendblue?** Messages got to my clients with ease. They showed me everything and walked me through it. Top notch team and software **What do you dislike about Sendblue?** Maybe could add more features like email so I can use them for that too! Good people good applications **What problems is Sendblue solving and how is that benefiting you?** Connecting with customers was difficult and they made it easy ### 11. Incredibly efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Sendblue?** My experience with Sendblue has been incredibly positive. They’ve been able to deliver authentic iMessage at scale for my business in a way that we couldn’t accomplish ourselves. **What do you dislike about Sendblue?** They’re still expanding their availability of native plugins. **What problems is Sendblue solving and how is that benefiting you?** Delivering native iMessages to clients and prospects at scale with CRM contacts. ### 12. Best sales tech to come along in a while... **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan P. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Sendblue?** Increased connection rates and trust by using iMessage. **What do you dislike about Sendblue?** There is not much to not like about the platform. Simple, effective, and useful. **What problems is Sendblue solving and how is that benefiting you?** Trust is huge in sales, and any chance we get to increase trust is extremely important. When implementing send blue into my clients sales process, the trust is instantly increased. ### 13. Great imessaging tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Sendblue?** There are few, if any, tools on the market that integrate with iMessage. This makes it a great option if your target audience primarily uses iMessage and you are building a custom interface, as it offers a wide range of features available via API. **What do you dislike about Sendblue?** Daily rate limit per line (you can send only 50 new conversations per phone line you acquire), message status delays (it can sometimes take up to 30 seconds to receive a sending confirmation), and limited tech docs. **What problems is Sendblue solving and how is that benefiting you?** Reaching out to customers not via SMS. ### 14. Why would you use anything else?! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Sendblue?** The teams support, the tech, i mean seriously I don’t understand why anyone would use anything else for appointment setting. **What do you dislike about Sendblue?** Nothing, I have no complaints about the product **What problems is Sendblue solving and how is that benefiting you?** Raising response rates by 40% ### 15. Use SendBlue! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Sendblue?** SendBlue allows you to send marketing communication through iMessage which increases response rates. **What do you dislike about Sendblue?** The downsides of SendBlue is the volume of message that can be sent each day. It is not for mass cold outreach. **What problems is Sendblue solving and how is that benefiting you?** It allows us to have a higher response rate. - [View Sendblue pricing details and edition comparison](https://www.g2.com/products/sendblue/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A12%3A47+-0500&secure%5Bsession_id%5D=ec693f51-08c3-4c60-b556-7ebe6fffac45&secure%5Btoken%5D=585e50d7348e299c6590454170544fb1465324e1e058bb4b3d0f1cf920702e74&format=llm_user) ## Sendblue Integrations - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## Sendblue Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Sendblue Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,536 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)