[ Sendbird Reviews ](https://www.g2.com/products/sendbird/reviews) [ Sendbird Reviews ](https://www.g2.com/products/sendbird/reviews) # Sendbird Pricing Overview [Editedit](https://my.g2.com/sendbird/pricings) Free Trial ## Sendbird Pricing Key Insights Last updated on Jul 28, 2026 * * * Sendbird offers **2 pricing editions** , starting at **$0**. Sendbird pricing tiers are designed to support different usage levels and team sizes. Sendbird also offers a **free trial**. Higher-tier plans are available via direct consultation with the vendor. Compare the Sendbird pricing table below to figure out the best fit for your needs. * * * Sendbird Chat Free Trial — $0 Sendbird AI Agent — Contact Us / 10000 Conversation based pricing Rated 4.6 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Sendbird AI Agent Contact Us 10000 Conversation based pricing [Contact Us](#) Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with: - Volume discounts as you scale - Tailored professional services - Dedicated forward deployment team Show More Sendbird Chat Free Trial Free Trial Free Trial Try out all pro features with our free trial. - https://sendbird.com/form/free-trial - No credit card required - Community Support - All Pro Features Show More Our pricing for AI agents is designed to be predictable, simple, and scalable, moving from a cost center to a growth driver. We offer conversation-based usage fees, with unit costs decreasing at scale, ensuring value alignment with customer engagement. Our plans are transparent, with clear pricing rules and configurable session lengths. We also offer a free Sendbird Desk with our AI Agent solution, allowing you to modernize your customer service stack without additional helpdesk costs. This approach differs from competitors by focusing on empowering adoption rather than creating complexity with outcome-based pricing, which can have hidden costs. Our pricing caters to various business needs, including options for messenger-only or combined chat and AI agent solutions. Sendbird offers flexible pricing plans tailored to businesses of all sizes, allowing you to adjust your communication needs as your user base expands. The pricing is determined by the number of monthly active users (MAUs), ensuring that you only pay for what you use. Sendbird Chat starts with a free trial of 1,000 MAU, with packages available for over 100,000 MAU in our enterprise plan. Core features such as chat, voice, and video calls are included, alongside optional advanced features like help desk, moderation tools, and analytics. Custom enterprise solutions are also offered for larger organizations with specific requirements. Pricing information for Sendbird is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Sendbird must be conducted with the seller. Pricing information was last updated on October 22, 2025 Show More ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 13% ### Perceived Cost $$$$$ ## Sendbird Pricing FAQs Generated using AI Is Sendbird free, or does it offer a free trial? Sendbird does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details. How much does Sendbird cost in 2026? Pricing details for Sendbird are not publicly listed. Users should visit the Sendbird's official pricing page or contact the vendor directly for current pricing information. Who is Sendbird pricing best suited for? Sendbird's pricing is best suited for mid-market and enterprise teams in industries like internet, health and wellness, food delivery, logistics, and consumer services, based on G2 reviewer demographics. G2 reviews of Sendbird show these segments consistently justify the cost by avoiding custom messaging infrastructure builds. Small businesses and early-stage startups find Sendbird's pricing of Sendbird harder to absorb, with G2 reviewers citing the $399 minimum plan as steep for experimental or low-traffic use cases, and one reviewer noting Sendbird is not feasible for medium-sized businesses at higher AI feature tiers. Teams with high daily chat volumes, like one G2 reviewer handling 150,000 daily support chats, extract the clearest value. What are the key differences between the free and paid versions of Sendbird? Sendbird does not offer a permanent free tier. G2's pricing data for Sendbird shows a free trial that requires no credit card and unlocks all Pro features for evaluation. The paid Sendbird AI Agent plan requires contacting the vendor for custom pricing and includes volume discounts, tailored professional services, and a dedicated forward deployment team. G2 reviewers note that advanced features like analytics, moderation depth, and certain SDK capabilities are gated behind higher-tier plans, with one reviewer explicitly flagging that advanced analytics requires a Pro package or above. The free trial is best treated as a time-limited evaluation window rather than a functional long-term option. Is Sendbird considered good value for its pricing? Sendbird earns a 4.5/5 average on G2, signaling strong overall satisfaction despite recurring cost complaints. G2 reviewers consistently flag pricing as a notable drawback, particularly at scale, with multiple reviewers across mid-market and small business segments citing high costs as the primary trade-off. However, the consensus is that Sendbird's value holds when weighed against the alternative of building messaging infrastructure from scratch, which reviewers estimate would consume months of engineering time. One G2 reviewer noted pricing stayed stable for eight years, and another highlighted flexible commercial terms for startups. The value equation weakens for low-adoption use cases or rapidly scaling user bases where MAU-based billing compounds quickly. ## Top-Rated Alternatives [ ![Stream Chat](https://images.g2crowd.com/uploads/product/hd_favicon/d34f5fd26fabb2236cebfde6bd7cb0ee/stream-chat.svg "Stream Chat") Stream Chat 4.5/5(53) ](https://www.g2.com/products/stream-chat/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(529) ](https://www.g2.com/products/twilio/reviews) [ ![CometChat](https://images.g2crowd.com/uploads/product/hd_favicon/1531231306/cometchat.png "CometChat") CometChat 4.6/5(111) ](https://www.g2.com/products/cometchat/reviews) [ View All Alternatives ](https://www.g2.com/products/sendbird/competitors/alternatives) ## Sendbird Pricing Reviews (2) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/20/2025 More Options - - [Respond as Sendbird](https://www.g2.com/survey_responses/sendbird-review-11709407/official_response/new) "Most Useful" 5/5 What do you like best about Sendbird? Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome Review collected by and hosted on G2.com. What do you dislike about Sendbird? It feels a bit Price and limited customization Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Mainly Support/customer care problem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 9/23/2025 More Options - - [Respond as Sendbird](https://www.g2.com/survey_responses/sendbird-review-11718025/official_response/new) "A great AI agent that adds value to the customer experience." 4/5 What do you like best about Sendbird? The added social networking features are great. Review collected by and hosted on G2.com. What do you dislike about Sendbird? It is generally very good. As it improves the agent could be more human like. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Reducing the load on CS consultants. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite Sendbird Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(529) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_441fcac6fff4e8350713fa861629153e/cometchat.png "Product Avatar Image") CometChat 4.6/5(111) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fbab2eb4c5de3b7426b312d95dd56a04/stream-chat.png "Product Avatar Image") Stream Chat 4.5/5(53) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-stream-chat) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Push Notification ](https://www.g2.com/categories/push-notification) [ Bot Platforms ](https://www.g2.com/categories/bot-platforms)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) Show More ##### Explore More [ Which software vendor is considered the most reliable in online brand protection and anti-counterfeiting based on actual user experience rather than marketing claims? ](https://www.g2.com/discussions/which-software-vendor-is-considered-the-most-reliable-in-online-brand-protection-and-anti-counterfeiting-based-on-actual-user-experience-rather-than-marketing-claims)[ What is the most affordable incident management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-incident-management-software-for-smbs)[ What are the best IRCM platforms for customer lifecycle management and churn reduction for service providers? ](https://www.g2.com/discussions/what-are-the-best-ircm-platforms-for-customer-lifecycle-management-and-churn-reduction-for-service-providers) [ Recommendations for auto dialer software ](https://www.g2.com/discussions/recommendations-for-auto-dialer-software)[ What Salesforce document generation app has the cleanest templates and easiest setup for a sales team that wants professional-looking output without design skills? ](https://www.g2.com/discussions/what-salesforce-document-generation-app-has-the-cleanest-templates-and-easiest-setup-for-a-sales-team-that-wants-professional-looking-output-without-design-skills)[ Pros and Cons Details ](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons) Show More [ Which software vendor is considered the most reliable in online brand protection and anti-counterfeiting based on actual user experience rather than marketing claims? ](https://www.g2.com/discussions/which-software-vendor-is-considered-the-most-reliable-in-online-brand-protection-and-anti-counterfeiting-based-on-actual-user-experience-rather-than-marketing-claims)[ What is the most affordable incident management software for SMBs? ](https://www.g2.com/discussions/what-is-the-most-affordable-incident-management-software-for-smbs)[ What are the best IRCM platforms for customer lifecycle management and churn reduction for service providers? ](https://www.g2.com/discussions/what-are-the-best-ircm-platforms-for-customer-lifecycle-management-and-churn-reduction-for-service-providers) [ Recommendations for auto dialer software ](https://www.g2.com/discussions/recommendations-for-auto-dialer-software)[ What Salesforce document generation app has the cleanest templates and easiest setup for a sales team that wants professional-looking output without design skills? ](https://www.g2.com/discussions/what-salesforce-document-generation-app-has-the-cleanest-templates-and-easiest-setup-for-a-sales-team-that-wants-professional-looking-output-without-design-skills)[ Pros and Cons Details ](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons)