Kenneth L.
KL
Kenneth L.
Co Founder
Small-Business (50 or fewer emp.)
"Amazing experience so easy to integrate"
5/5
What do you like best about Sendbird?

Rich features and good doco and SDK to integrate to our frontend and backend Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

The pricing model can be costly once you reach to a certain tier. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Great product for chat use case"
5/5
What do you like best about Sendbird?

1. The SDK offers comprehensive features that enhance the developer experience.

2. Seamless integration.

3. Offers Scalability with minimal or no changes required at the front end. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

1. Some feature integration may take time.

2. New Kotlin SDK doesn't offer suspend functions, instead, callbacks are used. Review collected by and hosted on G2.com.

KO
Kenji O.
producer
Small-Business (50 or fewer emp.)
"easy to use"
5/5
What do you like best about Sendbird?

Various functions but very easy to use.Easy to adjust and respond to Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Not otherwise specified. If I were to dare to write, I would like a Japanese manual. Review collected by and hosted on G2.com.

Ester M.
EM
Ester M.
Analista de CX II
Enterprise (> 1000 emp.)
"Very good system"
5/5
What do you like best about Sendbird?

Be able to verify the chats between my clients Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

nothing to declare, everything is ok in the system. Congratulations! Review collected by and hosted on G2.com.

Lucas R.
LR
Lucas R.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Great service & support"
4.5/5
What do you like best about Sendbird?

It was a pleasure to work with Sendbird APIs & support engineers. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Platform SDK support was lacking a year ago but it has improved Review collected by and hosted on G2.com.

Gustavo C.
GC
Gustavo C.
Product Director - Patients
Enterprise (> 1000 emp.)
"Great SDK to create awesome chat experiences for our customers"
4.5/5
What do you like best about Sendbird?

Easy to implement and great account manager support. Very complete SDK Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Price is expensive compared to some of the competitors Review collected by and hosted on G2.com.

Verified User in Package/Freight Delivery
TP
Verified User in Package/Freight Delivery
Enterprise (> 1000 emp.)
"Software Engineer"
4/5
What do you like best about Sendbird?

Pricing, out-of-the-box features with the UI kit. The documentation is very thorough Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Lack of UI kit for other Fronted frameworks Review collected by and hosted on G2.com.

Younggi M.
YM
Younggi M.
Product Manager
Small-Business (50 or fewer emp.)
"Excellent messaging solution experience with Sendbird."
5/5
What do you like best about Sendbird?

- You can most certainly implement high-level chat functionality.

- Sendbird is a team that listens to its users. Over the past 4 years, we've seen requirements get implemented quickly.

- Provides a wide range of features that connect to chat as a solution.

- Extremely reliable. Very few errors in the last 4 years. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

- No major drawbacks. Very happy with my experience with Sendbird Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"All-in-one Solution!"
4.5/5
What do you like best about Sendbird?

All of the features we need -- from community chat to live video are packed together in one convenient product. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

The technical documents could be improved. Review collected by and hosted on G2.com.

Dan P.
DP
Dan P.
Small-Business (50 or fewer emp.)
"Sendbird makes an easy to integrate, powerful chat product"
5/5
What do you like best about Sendbird?

Our chat feature roadmap was accelerated by integrating with Sendbird. It definitely saved us a ton of time. They are also responsive to questions and feedback. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Overall a great experience, but I would work on providing better analytics. Review collected by and hosted on G2.com.