FP

Federico P.

Agent

Enterprise (> 1000 emp.)

6/6/2025

"Very easy and professional app"

5/5

What do you like best about Sendbird?

Easy and professional app, non troubles at all. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Everything is great, non suggestion to add. Review collected by and hosted on G2.com.

DR

Dharmesh R.

Senior Software developer

Mid-Market (51-1000 emp.)

11/11/2024

"Sendbird provides all necessary APIs needed build full fledged customer support application."

5/5

What do you like best about Sendbird?

SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use. Review collected by and hosted on G2.com.

What problems is Sendbird solving and how is that benefiting you?

We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs. Review collected by and hosted on G2.com.

BC

BOWOO C.

PM

Mid-Market (51-1000 emp.)

11/9/2023

"Elevate Your Communication with Seamless Chat and Messaging!"

5/5

What do you like best about Sendbird?

SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team.

This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions.

Whether you're building a customer support system, social platform, or e-commerce site, SendBird's features and commitment to data security make it a valuable asset for improving your communication capabilities. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Up to this point, I haven't encountered any shortcomings with Sendbird. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/20/2025

"Most Useful"

5/5

What do you like best about Sendbird?

Update Reminders, high scalability and even the UI/UX of Sendbird is smooth and great. The Dashboard is awesome Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

It feels a bit Price and limited customization Review collected by and hosted on G2.com.

UT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

9/23/2025

"A great AI agent that adds value to the customer experience."

4/5

What do you like best about Sendbird?

The added social networking features are great. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

It is generally very good. As it improves the agent could be more human like. Review collected by and hosted on G2.com.

TP

Tom P.

Student Experience Team Member

Enterprise (> 1000 emp.)

10/15/2024

"Sendbird - Bringing more engagement to both students and staff that are using it."

5/5

What do you like best about Sendbird?

I like that it allows students and staff to engage with one another which in return brings us closer and makes issues or ideas brought to the front, and makes things more openly spoke about which in turn makes things better I feel.

I have also noticed that since launch I feel from previous years that students have been able to meet up with each other and makes friends easier too, which can be very daunting when first turning up to University Halls. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

There could be some extra videos in helping or tips on use so everyone gets the most out of using it. Review collected by and hosted on G2.com.

SV

Sri Gokul V.

Software Engineer

Mid-Market (51-1000 emp.)

11/2/2024

"Sendbird for Customer Support and AI Integration"

5/5

What do you like best about Sendbird?

I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support. Review collected by and hosted on G2.com.

What problems is Sendbird solving and how is that benefiting you?

Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team. Review collected by and hosted on G2.com.

ZZ

Ziao Z.

student experience team member

Small-Business (50 or fewer emp.)

12/18/2024

"Senbird is a great platform for me to contact with the customers"

4.5/5

What do you like best about Sendbird?

It helps me to resolve my residents' problem easily and better communication. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

I need more time to get to know how to use it well. Review collected by and hosted on G2.com.

UH

Verified User in Hospitality

Enterprise (> 1000 emp.)

6/15/2025

"A powerful chat platform"

3.5/5

What do you like best about Sendbird?

Sendbird has its Scalability: It handle high volume messaging efficiently.

Ease of Integration: It has a simple API integration process.

Customization: Its flexible option for tailored experiences.

Reliability:Has stable and consistent performance.

All these Aspect make Sendbird a popular choice for business seeking robust messaging solutions. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Cost: Pricing can be steep for large-scale or enterprise applications. Review collected by and hosted on G2.com.

DK

Dharmesh K.

Senior Software Engineer

Mid-Market (51-1000 emp.)

10/27/2024

"A supercharged customer engagement tool"

5/5

What do you like best about Sendbird?

The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems. Review collected by and hosted on G2.com.

What problems is Sendbird solving and how is that benefiting you?

Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product. Review collected by and hosted on G2.com.