Great AI tools, smart and easy to implement Review collected by and hosted on G2.com.

Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbot functionality and they decided to discontinue it in favor of a platform 5x the price. Sendbird is not feasible for medium size businesses. Review collected by and hosted on G2.com.

We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building. Review collected by and hosted on G2.com.

We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve. Review collected by and hosted on G2.com.

I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements. Review collected by and hosted on G2.com.

the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024. Review collected by and hosted on G2.com.

I love the notfications, I love that I can add my personal chat responses, I love that all is working good. Review collected by and hosted on G2.com.

sometimes the notifications is not good, i receive chats without a sound even the settings are good. Review collected by and hosted on G2.com.

The design is very nice and is a very efficient tool for student accommodations. Review collected by and hosted on G2.com.

Can’t think of anything to dislike about sendbird. It’s been very useful for my work. Review collected by and hosted on G2.com.

Sendbird for Salesforce is easy to implement and configure.

We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process.

Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer.

Support is fast and generally found any release or bug fixes available were provided to us in good time. Review collected by and hosted on G2.com.

I feel documentation could improve, and understanding the licensing model might help Review collected by and hosted on G2.com.

Left stand menu for options make it simpler. I can simply extract up to date reports. Review collected by and hosted on G2.com.

Sometimes, reports have contradiction. we extract reports daily but after 30 days, it shows conflict. Review collected by and hosted on G2.com.

Sendbird has an excellent technical support. Additionally their Chat API is very easy to integrate, and quite robust. One could tell that the features were well thought out! Review collected by and hosted on G2.com.

Similar to many other organizations out there, Sendbird's documentation sometimes does not reflect the depth of the feature, so one might discover something that wasn't documented as you implement. So I wouldn't necessarily consider this a dislike! Review collected by and hosted on G2.com.

Sendbird makes it easy to setup a messaging app. The api are well designed and documentation is easy to navigate. The Dashboard is intuitive and support is great. Review collected by and hosted on G2.com.

Can be costly. But far cheaper than writing all these wonderful features from scratch. Review collected by and hosted on G2.com.

I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform. Review collected by and hosted on G2.com.

Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing. Review collected by and hosted on G2.com.