HS
Hassaan S.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Outstanding Chat Features That Work Even on Low Internet"
4.5/5
What do you like best about Sendbird?

It's features, specifically chat features. It works so well even on low internet Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Pricing is too high for chat. It adds an extra amount to our budget Review collected by and hosted on G2.com.

Kirby M.
KM
Kirby M.
Therapist Enrollment Supervisor
Mid-Market (51-1000 emp.)
"Sendbird is changing the way we communicate with our customers"
4.5/5
What do you like best about Sendbird?

Ability to easily and effectively communicate with my customers and transfer tickets throughout different teams internally Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Notes can be seen to customers when it should be internal Review collected by and hosted on G2.com.

Tal B.
TB
Tal B.
Product Manager
Mid-Market (51-1000 emp.)
"Easy Integration and Reliable, But Advanced Features and Pricing Could Improve"
4.5/5
What do you like best about Sendbird?

It’s easy to integrate, reliable, and provides a solid chat infrastructure with good documentation and support Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Some advanced features require additional setup, and the pricing can be high for growing apps. Review collected by and hosted on G2.com.

Grey Oh (오홍석) .
G
Grey Oh (오홍석) .
Product Owner
Mid-Market (51-1000 emp.)
"The proactive and fast technical support is impressive."
5/5
What do you like best about Sendbird?

Active and fast support

Even if it wasn't the top priority, I was able to receive a response within a few hours. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

Sometimes there were instances where there was content not in the Docs or the actual situation was different from what was in the Docs. Review collected by and hosted on G2.com.

YW
Yash W.
Senior Product Analyst
Enterprise (> 1000 emp.)
"Great experience working with the Sendbird team"
5/5
What do you like best about Sendbird?

Sendbird is convenient to use. They have a very responsive support team who addresses the questions and get back with answers quickly. The experience continues to be a posivitive experience over the past year. All the feedback shared are addressed and some large changes are also incorporated. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

The analytics capabilites are improving after regular discussions with them. Review collected by and hosted on G2.com.

JuliA K.
JK
JuliA K.
Live ops consultant
Mid-Market (51-1000 emp.)
"Fast, Automated, and Intuitive—Sendbird Delivers Seamless Performance"
5/5
What do you like best about Sendbird?

Ability to work on an automated and fast system Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

So far, I have no complaints. Sendbird is fast and intuitive. Review collected by and hosted on G2.com.

Munam N.
MN
Munam N.
Engineering Manager
Mid-Market (51-1000 emp.)
"It becomes easy for me to have a communication channel between me and my customers."
4.5/5
What do you like best about Sendbird?

1. Robustness

2. Efficiency

3. Easy to Use Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

1. High Pricing

2. Nothing else, everything is fine Review collected by and hosted on G2.com.

Verified User in Consumer Services
AC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Amazing experience for our software platform"
5/5
What do you like best about Sendbird?

We've been using Sendbird at Stacked to power real-time chat between creators and fans. The SDKs are reliable, the documentation is clear, and the integration process was seamless. We were able to go live quickly without needing to build messaging infrastructure from scratch. Their support team is also super responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

The biggest challenge we faced was the learning curve around message threading and moderation APIs. It took some time to fully optimize for our unique UX needs. The pricing can also get steep as usage scales, so budget planning is important. Review collected by and hosted on G2.com.

Umed T.
UT
Umed T.
junior Live-ops
Mid-Market (51-1000 emp.)
"Umed Tojidinov, company name -justeattakeaway"
5/5
What do you like best about Sendbird?

easy dealing with app ,simple to be used by a courier and live-ops,a lot of features Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

nothing so far ,works smoothly satisfied Review collected by and hosted on G2.com.

Daniel G.
DG
Daniel G.
Senior eLearning developer | Instructional designer | Storyline developer
Small-Business (50 or fewer emp.)
"Robust Real-Time Messaging Platform"
5/5
What do you like best about Sendbird?

Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly. Review collected by and hosted on G2.com.

What do you dislike about Sendbird?

There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) require more effort and sometimes more engineering / front-end work. Review collected by and hosted on G2.com.