The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it since launch. The pricing stays the same for 8 years, which is a big help for us. And this year, we had to deal with a terrible financial situation, which required massive expense-cutting. Sendbird's CS team helped us find a solution we could continue using, with some cost savings. Really appreciate everything. Review collected by and hosted on G2.com.

I don't have any negative experience with Sendbird :) Review collected by and hosted on G2.com.

Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily.

I also love the ease of implementation and the support team helping us out so promptly whenever needed. Review collected by and hosted on G2.com.

Honestly, there is nothing that comes to mind Review collected by and hosted on G2.com.

Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another.

The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing.

Overall, the big plus points are: simple integration, stable SDKs, and strong feature set. Review collected by and hosted on G2.com.

While the solution is solid, our team needs to stay vigilant. The occasional monitoring and upgrades are important to keep everything running smoothly. Documentation cannot cover everything in a real-world implementation scenario for a unique business like ours, and certain edge cases require extra care. It’s not a dealbreaker, but we have to be proactive in keeping the integration healthy, and perhaps also have a developer who is fluent with the integration and can step in for quick resolution when required. Review collected by and hosted on G2.com.

It is simple, deep in details, always ready for reports. I'm using daily and I can depend on it. We support our customers 24/7 via this web app. We can filter employees according to the business needs. With simple clicks, we divide roles and tasks are done. Review collected by and hosted on G2.com.

AI section will be empowering however machine learning is developing all over the world. Review collected by and hosted on G2.com.

What I like best about Sendbird is that it made things really easy for me to integrate and use. The real-time messaging feels smooth, and I enjoy how features like read receipts and typing indicators make conversations feel more natural. It helps me focus on building a better experience without stressing about the technical side. Review collected by and hosted on G2.com.

What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure out. It would be nice if the setup for those was a little more straightforward. Review collected by and hosted on G2.com.

Sendbird has been instrumental in powering our church community messaging features across our mobile and web platforms. What stands out most is their API reliability - we've experienced minimal downtime, which is crucial when serving 17,000+ ministries globally.

The platform handles our diverse messaging needs seamlessly, from one-on-one conversations to group discussions within church communities. Their developer documentation is comprehensive and makes integration straightforward, even for complex use cases like our church group messaging features.

The scalability has been impressive - as we've grown our user base, Sendbird has consistently handled increased message volume without performance degradation. Their real-time capabilities ensure our church members can communicate effectively, which is essential for building strong community connections. Review collected by and hosted on G2.com.

While Sendbird is generally excellent, there are a few areas for improvement. The dashboard analytics could be more granular - we'd benefit from deeper insights into message engagement patterns specific to our church community use cases.

The pricing structure, while reasonable, can become complex when scaling across multiple products and user tiers. More predictable pricing for projected growth would be helpful for long-term planning. Review collected by and hosted on G2.com.

Simple to integrate into our platform. Reliable, and feature-rich. It's simple to get started. Support is always punctual and clear. Review collected by and hosted on G2.com.

It would be great if there was a pay-as-you-go plan, as our usage varies over the months given our industry. Review collected by and hosted on G2.com.

Its very easy to manage various chat groups and send bulk messages across groups. Its very convenient and easy to use, and also easy to learn how to use. Review collected by and hosted on G2.com.

Can't find anything I dislike about Sendbird, the software is very well made and easy to understand. Review collected by and hosted on G2.com.

What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. Review collected by and hosted on G2.com.

I think it would help if Sendbird is going to be more visually appealing. Review collected by and hosted on G2.com.

Sendbird is a comprehensive communications platform that makes it easy to use to integrate real-time chat features. With this tool, I can build and manage my own communication chats efficiently and ensure high quality in every chat I work on using Sendbird. Review collected by and hosted on G2.com.

So far, I am still enjoying Senbird and recommending my friends to start using it. Review collected by and hosted on G2.com.