We evaluated many possible solutions for our in-app chat project, including building our own. Ultimately we went with Sendbird because they have a mature feature set, competetive pricing, and a solid stability track record. Working with them on our build process has been a joy and since launching about a month ago everything is working as expected. Bottomline is that they have delivered on what they promised, and that's all I want from my 3rd party solutions. Review collected by and hosted on G2.com.

So far it's been overwhelmingly positive, but if I had to point to something, their mobile UIkit could be better. It's serviceable, but eventually we plan to use their API and build our own UIkit. Review collected by and hosted on G2.com.

We have almost never seen a downtime at Sendbird in past 2 years. There has been minimal intervention from our tech team in running the chat functionality on our app smoothly.

The ability to broadcast messages to all the chat accounts is a very good feature. We have been able to broadcast latest news etc to our users. Review collected by and hosted on G2.com.

It would be good if sendbird could have better analytics. We wanted to analyze the number of chats for a user, how quickly a user replies on any chat etc, but there is no easy way to do that. Even if we export all the chat data, it is extremely hard to build those analytics. Review collected by and hosted on G2.com.

- variety of products from chat to ticketing system,

- customer support which implements requested features,

- good documentation for different platforms.

- ready components like OpenUI which make developers' life much easier Review collected by and hosted on G2.com.

- a bit archaic user interface of Sendbird Desk,

- it seems their target are smaller companies, so the environment configuration options are somewhat limited, Review collected by and hosted on G2.com.

Sendbird SDK has a lot of useful features, providing various opportunities to customize the chat experience. And the managers have a great interest in our product and care a lot about its usage, try to give us technical support if it's needed. Also the dashboard is designed simple but quite informative. Review collected by and hosted on G2.com.

There's not much to dislike about it so far. Review collected by and hosted on G2.com.

UIkit of sendbird , Their customer service Review collected by and hosted on G2.com.

Some times Off hours changes happen that cause outages Review collected by and hosted on G2.com.

The speed to implementation was critical for our early stage startup. We were able to leverage Sendbird to get our application up and running within a two week period from idea to launch. Review collected by and hosted on G2.com.

Sendbird is still working through some scalability constraints with its chatbot functionality. We are limited to only 10 chatbots which is not ideal for our use case. Review collected by and hosted on G2.com.

They understand the requirements of their users and generalise their product to fit all the use cases requested by the user. Great product Review collected by and hosted on G2.com.

Initial friction which was sorted out in later interactions during our integration journey Review collected by and hosted on G2.com.

Features are fairly robust and there are consistent updates, so I feel like there's effort being made to scale up and take customer feedback into consideration. Review collected by and hosted on G2.com.

So far, Sendbird works well for user to user messaging, but features for admin messaging could be improved. We'd like the option to include images for Announcements and to automatically segment users based on things like geo, within Sendbird. Review collected by and hosted on G2.com.

APIs are easy to use. Support is very helpful and responsive. Review collected by and hosted on G2.com.

Nothing really. One feature could be to add users per channel instead of per application. Review collected by and hosted on G2.com.

- Services are highly scalable to the millions of users

- We've been using chat services and we're pretty much satisfied as SendBird is able to fulfill our needs gracefully

- Chat Service content Moderation/Moderator support is awesome

- The API Documentation is well maintained

- The Integration with different Platforms using SDKs is more accessible and more customizable

- Customer support is super active and responds in time to all required concerns/queries Review collected by and hosted on G2.com.

All good, except:

- Some APIs/SDKs available on different platforms don't have the same functionality.

(i.e some functions may be available in v3 or one SDK but the same would be available in v4 of another SDK)

- The Pricing Review collected by and hosted on G2.com.