--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Sendbird Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [(47 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [(31 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [(26 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [(21 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [(20 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [(18 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [(10 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [(9 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendbird ##### 1. Ease of Use Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [ See 47 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) See Related User Reviews ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Message Management Across Client Groups" What do you like about Sendbird? What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ##### 2. Customer Support Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [ See 31 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 3. Features Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [ See 26 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) See Related User Reviews HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you like about Sendbird? It's features, specifically chat features. It works so well even on low internet ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy customer interaction but could be a better user interface from our end" What do you like about Sendbird? Easy to interact with customers with various features ##### 4. Easy Integrations Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [ See 21 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 5. Easy Setup Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [ See 20 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Saurabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh S.") SS Saurabh S. 5.0/5 "Effortless Chat Communication with Excellent Notifications" What do you like about Sendbird? I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that u ### 5 Cons or Disadvantages of Sendbird ##### 1. Expensive Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [ See 18 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you dislike about Sendbird? Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your sub HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you dislike about Sendbird? Pricing is too high for chat. It adds an extra amount to our budget ##### 2. Learning Curve Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [ See 10 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) See Related User Reviews ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Small-Business (50 or fewer emp.) 5.0/5 "Robust Real-Time Messaging Platform" What do you dislike about Sendbird? There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) requir ##### 3. Cost Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [ See 9 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great product and great support" What do you dislike about Sendbird? Can be costly. But far cheaper than writing all these wonderful features from scratch. ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ##### 4. Cost Limitations Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) See Related User Reviews ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Chat Implementation" What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. ##### 5. Difficult Setup Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) See Related User Reviews ![Tal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal B.") TB Tal B. Mid-Market (51-1000 emp.) 4.5/5 "Easy Integration and Reliable, But Advanced Features and Pricing Could Improve" What do you dislike about Sendbird? Some advanced features require additional setup, and the pricing can be high for growing apps. ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Kenneth L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenneth L.") KL Kenneth L. Co Founder Small-Business (50 or fewer emp.) 5/7/2024 "Amazing experience so easy to integrate" 5/5 What do you like best about Sendbird? Rich features and good doco and SDK to integrate to our frontend and backend Review collected by and hosted on G2.com. What do you dislike about Sendbird? The pricing model can be costly once you reach to a certain tier. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? User to user Direct Messaging functionality Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 4/24/2024 "Great product for chat use case" 5/5 What do you like best about Sendbird? 1. The SDK offers comprehensive features that enhance the developer experience. 2. Seamless integration. 3. Offers Scalability with minimal or no changes required at the front end. Review collected by and hosted on G2.com. What do you dislike about Sendbird? 1. Some feature integration may take time. 2. New Kotlin SDK doesn't offer suspend functions, instead, callbacks are used. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? 1. It helps us to integrate live transaction history between users. 2. we leveraged group functionality to create split payments between users. 3. Several other chat features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller KO Kenji O. producer Small-Business (50 or fewer emp.) 6/28/2024 "easy to use" 5/5 What do you like best about Sendbird? Various functions but very easy to use.Easy to adjust and respond to Review collected by and hosted on G2.com. What do you dislike about Sendbird? Not otherwise specified. If I were to dare to write, I would like a Japanese manual. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Used to implement a chat function in the app game in operation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ester M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ester M.") EM Ester M. Analista de CX II Enterprise (\> 1000 emp.) 5/23/2024 "Very good system" 5/5 What do you like best about Sendbird? Be able to verify the chats between my clients Review collected by and hosted on G2.com. What do you dislike about Sendbird? nothing to declare, everything is ok in the system. Congratulations! Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Solve problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Lucas R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lucas R.") LR Lucas R. Senior Software Engineer Mid-Market (51-1000 emp.) 6/11/2024 "Great service & support" 4.5/5 What do you like best about Sendbird? It was a pleasure to work with Sendbird APIs & support engineers. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Platform SDK support was lacking a year ago but it has improved Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? In-app chat Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gustavo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gustavo C.") GC Gustavo C. Product Director - Patients Enterprise (\> 1000 emp.) 2/21/2024 "Great SDK to create awesome chat experiences for our customers" 4.5/5 What do you like best about Sendbird? Easy to implement and great account manager support. Very complete SDK Review collected by and hosted on G2.com. What do you dislike about Sendbird? Price is expensive compared to some of the competitors Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It helped us scale our chat app with good quality from 10k users to millions in a couple of months. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") TP Verified User in Package/Freight Delivery Enterprise (\> 1000 emp.) 11/8/2023 "Software Engineer" 4/5 What do you like best about Sendbird? Pricing, out-of-the-box features with the UI kit. The documentation is very thorough Review collected by and hosted on G2.com. What do you dislike about Sendbird? Lack of UI kit for other Fronted frameworks Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? The chat between the different types of users of our platform, while providing a very clean experience. Review collected by and hosted on G2.com. Show More 5/7/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Younggi M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Younggi M.") YM Younggi M. Product Manager Small-Business (50 or fewer emp.) 8/3/2023 "Excellent messaging solution experience with Sendbird." 5/5 What do you like best about Sendbird? - You can most certainly implement high-level chat functionality. - Sendbird is a team that listens to its users. Over the past 4 years, we've seen requirements get implemented quickly. - Provides a wide range of features that connect to chat as a solution. - Extremely reliable. Very few errors in the last 4 years. Review collected by and hosted on G2.com. What do you dislike about Sendbird? - No major drawbacks. Very happy with my experience with Sendbird Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? There was a lot of user demand for a chat feature in the service my team provides. The team was very small and it was difficult to implement the chat feature ourselves. We looked for a solution to get it up and running quickly and chose Sendbird. Since then, we've been able to provide chat functionality to our users very quickly and reliably. Review collected by and hosted on G2.com. Show More 8/11/2023 Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 5/29/2024 "All-in-one Solution!" 4.5/5 What do you like best about Sendbird? All of the features we need -- from community chat to live video are packed together in one convenient product. Review collected by and hosted on G2.com. What do you dislike about Sendbird? The technical documents could be improved. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We need to create a sense of community for our platform and sendbird checks all those boxes by using Chat and Live features. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan P.") DP Dan P. Small-Business (50 or fewer emp.) 11/13/2023 "Sendbird makes an easy to integrate, powerful chat product" 5/5 What do you like best about Sendbird? Our chat feature roadmap was accelerated by integrating with Sendbird. It definitely saved us a ton of time. They are also responsive to questions and feedback. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Overall a great experience, but I would work on providing better analytics. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird makes it easy to create a real time chat experience with the types of features users have come to expect from chat apps such as Slack. Review collected by and hosted on G2.com. 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