--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Sendbird Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [(47 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [(31 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [(26 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [(21 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [(20 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [(18 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [(10 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [(9 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendbird ##### 1. Ease of Use Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [ See 47 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) See Related User Reviews ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Message Management Across Client Groups" What do you like about Sendbird? What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ##### 2. Customer Support Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [ See 31 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 3. Features Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [ See 26 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) See Related User Reviews HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you like about Sendbird? It's features, specifically chat features. It works so well even on low internet ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy customer interaction but could be a better user interface from our end" What do you like about Sendbird? Easy to interact with customers with various features ##### 4. Easy Integrations Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [ See 21 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 5. Easy Setup Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [ See 20 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Saurabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh S.") SS Saurabh S. 5.0/5 "Effortless Chat Communication with Excellent Notifications" What do you like about Sendbird? I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that u ### 5 Cons or Disadvantages of Sendbird ##### 1. Expensive Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [ See 18 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you dislike about Sendbird? Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your sub HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you dislike about Sendbird? Pricing is too high for chat. It adds an extra amount to our budget ##### 2. Learning Curve Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [ See 10 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) See Related User Reviews ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Small-Business (50 or fewer emp.) 5.0/5 "Robust Real-Time Messaging Platform" What do you dislike about Sendbird? There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) requir ##### 3. Cost Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [ See 9 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great product and great support" What do you dislike about Sendbird? Can be costly. But far cheaper than writing all these wonderful features from scratch. ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ##### 4. Cost Limitations Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) See Related User Reviews ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Chat Implementation" What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. ##### 5. Difficult Setup Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) See Related User Reviews ![Tal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal B.") TB Tal B. Mid-Market (51-1000 emp.) 4.5/5 "Easy Integration and Reliable, But Advanced Features and Pricing Could Improve" What do you dislike about Sendbird? Some advanced features require additional setup, and the pricing can be high for growing apps. ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![풀잎(judy) .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "풀잎(judy) .") 풀 풀잎(judy) . Manager Small-Business (50 or fewer emp.) 10/30/2024 "The optimal API platform for a successful messaging business" 5/5 What do you like best about Sendbird? Sendbird already offers various chat APIs. It’s an excellent platform where you can apply the appropriate APIs without the need for developing them yourself. If you’re considering introducing chat functionality, this is the easiest and best solution. Review collected by and hosted on G2.com. What do you dislike about Sendbird? There are times when service disruptions occur due to internal server errors in Sendbird. Since it’s likely to be used for commercial services, it would be great if more attention were given to server management. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? I like that Sendbird already has various chat APIs fully implemented. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![William Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William Y.") WY William Y. Enterprise (\> 1000 emp.) 11/6/2024 "Reliable Messaging Platform with Excellent Support" 5/5 What do you like best about Sendbird? Sendbird offers a reliable and scalable platform that integrates seamlessly with our systems. Their team is highly responsive and works closely with us to ensure our goals are met. Review collected by and hosted on G2.com. What do you dislike about Sendbird? One challenge we've encountered is that certain features are not fully supported by the available APIs. However, their support team is always quick to assist and provide the data or solutions we need. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird is helping us streamline development by providing a reliable and scalable chat solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/28/2025 "Streamlined Chat Implementation" 4/5 What do you like best about Sendbird? Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic YS Yuvaraj S. Software Enginner Mid-Market (51-1000 emp.) 10/25/2024 "Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations" 4.5/5 What do you like best about Sendbird? As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential. Review collected by and hosted on G2.com. What do you dislike about Sendbird? the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Handling customer support made easy and reduced our work load. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![jessica s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "jessica s.") JS jessica s. student experience team member Small-Business (50 or fewer emp.) 10/24/2024 "amazing app for students" 5/5 What do you like best about Sendbird? that all students can speak to each other, organise events and meet eachother. I like how they can discuss problems at the property Review collected by and hosted on G2.com. What do you dislike about Sendbird? i have to search for my building curzon house every time Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? I can see what all students are talking about on the site Review collected by and hosted on G2.com. Show More 4/27/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") UP Verified User in Package/Freight Delivery Enterprise (\> 1000 emp.) 10/15/2024 "Exceptional Reliability and Outstanding Support: A Perfect Partner in Sendbird" 5/5 What do you like best about Sendbird? We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to integrate into our workflows. One of the things we appreciate most is the responsiveness of the team—Sendbird has consistently delivered features on demand, and their support is top-notch. The product manager and engineering teams are highly engaging, and they even spun up a custom dashboard for us in just two days, which has been a game-changer. We couldn’t ask for a better partner for our business! Review collected by and hosted on G2.com. What do you dislike about Sendbird? Sendbird offers a powerful, reliable messaging platform, but it can come with a steep price and a learning curve, especially for smaller teams or those requiring extensive customization. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Establishing conversations between the customers, dashers, merchants and support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Francis F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis F.") FF Francis F. Procurement Manager Enterprise (\> 1000 emp.) 10/29/2024 "Sendbird review" 5/5 What do you like best about Sendbird? The account manager is very collaborative. Most of our requests are being granted as long as they're reasonable. Review collected by and hosted on G2.com. What do you dislike about Sendbird? We've reached a plateau in terms of the rates as we've reached the highest volume already in their tiered pricing. Perhaps a consideration for further discount as we've been hitting more than twice of the highest tier. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? The growing SMS cost for app notifications and promotional messages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 9/23/2024 "Great Sales and Customer Success Support" 4.5/5 What do you like best about Sendbird? Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Perhaps the pricing model could be more transparent and competitive Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/1/2024 "Easy to integrate" 4.5/5 What do you like best about Sendbird? How complete the documentation was, it was fairly simple to integrate. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Customer support took a bit longer to respond than expected, it was a fairly simple issue (a typo on our side, totally our fault), I believe it could've been resolved faster than it was. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It is helping us send out reminds all across our patients, and it has been a breeze to analyze how users are reacting to this notifications. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Özgür G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Özgür G.") ÖG Özgür G. Senior Product Manager Mid-Market (51-1000 emp.) 3/18/2021 "Best Chat-API in the market" 5/5 What do you like best about Sendbird? Sendbird provides all the tools to build a fully digital, modern chat experience. The product is very flexible and scalable. They support custom feature development which allowed us to build unique features and differentiate ourselves in the market. Fast go-to-market and a great team of engineers. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Nothing really. We had a great experience so far and looking forward to working together for many years. Review collected by and hosted on G2.com. Recommendations to others considering Sendbird: I would highly recommend Sendbird to anyone who wants to build a chat application in their app. All great in terms of features, time to market and support. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We were able to digitize our customer service %100 and closed the phone line & emails. We built a continuous & asynchronous messaging experience for our customers in the app. Both non-customers and existing customers can chat with us as if they are chatting with their friends on WhatsApp. Review collected by and hosted on G2.com. 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