--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Sendbird Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [(47 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [(31 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [(26 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [(21 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [(20 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [(18 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [(10 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [(9 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendbird ##### 1. Ease of Use Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [ See 47 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) See Related User Reviews ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Message Management Across Client Groups" What do you like about Sendbird? What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ##### 2. Customer Support Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [ See 31 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 3. Features Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [ See 26 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) See Related User Reviews HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you like about Sendbird? It's features, specifically chat features. It works so well even on low internet ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy customer interaction but could be a better user interface from our end" What do you like about Sendbird? Easy to interact with customers with various features ##### 4. Easy Integrations Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [ See 21 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 5. Easy Setup Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [ See 20 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Saurabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh S.") SS Saurabh S. 5.0/5 "Effortless Chat Communication with Excellent Notifications" What do you like about Sendbird? I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that u ### 5 Cons or Disadvantages of Sendbird ##### 1. Expensive Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [ See 18 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you dislike about Sendbird? Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your sub HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you dislike about Sendbird? Pricing is too high for chat. It adds an extra amount to our budget ##### 2. Learning Curve Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [ See 10 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) See Related User Reviews ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Small-Business (50 or fewer emp.) 5.0/5 "Robust Real-Time Messaging Platform" What do you dislike about Sendbird? There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) requir ##### 3. Cost Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [ See 9 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great product and great support" What do you dislike about Sendbird? Can be costly. But far cheaper than writing all these wonderful features from scratch. ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ##### 4. Cost Limitations Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) See Related User Reviews ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Chat Implementation" What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. ##### 5. Difficult Setup Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) See Related User Reviews ![Tal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal B.") TB Tal B. Mid-Market (51-1000 emp.) 4.5/5 "Easy Integration and Reliable, But Advanced Features and Pricing Could Improve" What do you dislike about Sendbird? Some advanced features require additional setup, and the pricing can be high for growing apps. ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Digital Marketing Lead Small-Business (50 or fewer emp.) 3/31/2025 "Removes features right from under you" 0.5/5 What do you like best about Sendbird? Great AI tools, smart and easy to implement Review collected by and hosted on G2.com. What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbot functionality and they decided to discontinue it in favor of a platform 5x the price. Sendbird is not feasible for medium size businesses. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Great chatbot functionality on the website and SMS. Now removed as a feature. Countless hours lost with no substitute. Review collected by and hosted on G2.com. Show More Response from Jackie W of Sendbird [Editedit](https://www.g2.com/survey_responses/sendbird-review-10999049/official_response/edit) Hi Brett, I’m Jackie from Sendbird. I’m truly sorry for the disruption caused by the discontinuation of our AI Chatbot. I know you invested considerable time and effort, and it’s frustrating to see that work abruptly end. Our aim with the new AI agent is to deliver a more robust, future-proof solution, but the transition clearly hasn’t been smooth for you. We want to help you navigate next steps—whether that’s finding a more cost-effective plan or preserving the effort your team already put in. Our product team is listening closely to feedback like yours so we can learn and improve. Thank you for sharing your experience. Our team has reached out via email to help. We’re here to support you however we can. Sincerely, Jackie Manager, Customer Lifecycle Marketing, Sendbird Current UserValidated ReviewerSource: Organic DS Dhodraj S. Software Engineer Mid-Market (51-1000 emp.) 10/30/2024 "Flexible Messaging Platform with Great Potential" 4/5 What do you like best about Sendbird? We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building. Review collected by and hosted on G2.com. What do you dislike about Sendbird? We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Problems solved by Sendbird for me is - Lack of Real time Communication - Scalability Challenges - Data Security and Compliance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hari h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hari h.") HH Hari h. Senior Software Engineer - Mobile Applications Small-Business (50 or fewer emp.) 10/30/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Ai powered communication channel for customer support solutions" 4/5 What do you like best about Sendbird? I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements. Review collected by and hosted on G2.com. What do you dislike about Sendbird? the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ira M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ira M.") IM Ira M. Live Operations Specialist Mid-Market (51-1000 emp.) 5/28/2025 "Almost perfect! Worked on a lot of chat apps before and this one is the best." 4.5/5 What do you like best about Sendbird? I love the notfications, I love that I can add my personal chat responses, I love that all is working good. Review collected by and hosted on G2.com. What do you dislike about Sendbird? sometimes the notifications is not good, i receive chats without a sound even the settings are good. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? I love working on this app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Sabina M. Student experience team member Mid-Market (51-1000 emp.) 5/29/2025 "Very good for sending alerts to large groups" 4.5/5 What do you like best about Sendbird? The design is very nice and is a very efficient tool for student accommodations. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Can’t think of anything to dislike about sendbird. It’s been very useful for my work. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Communication with over 1,000 students at university accommodations. More efficient than bulk emails Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan S.") DS Dan S. Senior Salesforce Admin and Developer Mid-Market (51-1000 emp.) 1/12/2025 "Sendbird for Salesforce is a game changer" 5/5 What do you like best about Sendbird? Sendbird for Salesforce is easy to implement and configure. We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process. Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer. Support is fast and generally found any release or bug fixes available were provided to us in good time. Review collected by and hosted on G2.com. What do you dislike about Sendbird? I feel documentation could improve, and understanding the licensing model might help Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird has helped us solve the issue of having customer communications data in different systems. Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case We've been able to make our process more efficient by using Omni channel with chat Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RA Ramadan A. Customer support Mid-Market (51-1000 emp.) 11/8/2023 "Simple and accurate" 4.5/5 What do you like best about Sendbird? Left stand menu for options make it simpler. I can simply extract up to date reports. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Sometimes, reports have contradiction. we extract reports daily but after 30 days, it shows conflict. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We are organizing communication with customer via chat and calls. Review collected by and hosted on G2.com. Show More 5/27/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/28/2025 "Support and features are quite robust" 5/5 What do you like best about Sendbird? Sendbird has an excellent technical support. Additionally their Chat API is very easy to integrate, and quite robust. One could tell that the features were well thought out! Review collected by and hosted on G2.com. What do you dislike about Sendbird? Similar to many other organizations out there, Sendbird's documentation sometimes does not reflect the depth of the feature, so one might discover something that wasn't documented as you implement. So I wouldn't necessarily consider this a dislike! Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We are using Sendbird Chat API to solve the problem of secure messaging within Jane.app The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/7/2023 "Great product and great support" 4.5/5 What do you like best about Sendbird? Sendbird makes it easy to setup a messaging app. The api are well designed and documentation is easy to navigate. The Dashboard is intuitive and support is great. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Can be costly. But far cheaper than writing all these wonderful features from scratch. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We needed group communication for our clients and live chat during client live-streams. Sendbird has helped us get both up, running and working smoothly. Review collected by and hosted on G2.com. Show More 6/5/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Santhosh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santhosh S.") SS Santhosh S. DevOps Engineer Mid-Market (51-1000 emp.) 10/18/2024 "A robust messaging platform with lots of messaging features for businesses" 4.5/5 What do you like best about Sendbird? I like the customization that Sendbird offers, the ease of use, scalability, messaging features, easy integration, real-time notifications and analytics provided on the user metrics, easy to implement workflows makes Sendbird a excellent platform. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Senbird's pricing is on the higher side which would be difficult for startups to afford, also the leaning curve is a bit of a hassle for new users. The customer support is not the best in terms of providing resolution to issues the customers are facing. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird allows us to engage more with the customers getting their user feedbacks, personalized interactions and suggestions. It's scalability is a very useful feature to handle increased messaging volumes without any issues. Instant messaging with the customers, allowing us to provide quicker resolutions. Real-time notifications, user feedback, customizations and analytics on customer behaviour are valuable features that helps us in day-to-day activities. Review collected by and hosted on G2.com. 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