--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Sendbird Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [(47 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [(31 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [(26 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [(21 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [(20 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [(18 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [(10 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [(9 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendbird ##### 1. Ease of Use Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [ See 47 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) See Related User Reviews ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Message Management Across Client Groups" What do you like about Sendbird? What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ##### 2. Customer Support Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [ See 31 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 3. Features Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [ See 26 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) See Related User Reviews HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you like about Sendbird? It's features, specifically chat features. It works so well even on low internet ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy customer interaction but could be a better user interface from our end" What do you like about Sendbird? Easy to interact with customers with various features ##### 4. Easy Integrations Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [ See 21 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 5. Easy Setup Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [ See 20 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Saurabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh S.") SS Saurabh S. 5.0/5 "Effortless Chat Communication with Excellent Notifications" What do you like about Sendbird? I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that u ### 5 Cons or Disadvantages of Sendbird ##### 1. Expensive Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [ See 18 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you dislike about Sendbird? Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your sub HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you dislike about Sendbird? Pricing is too high for chat. It adds an extra amount to our budget ##### 2. Learning Curve Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [ See 10 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) See Related User Reviews ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Small-Business (50 or fewer emp.) 5.0/5 "Robust Real-Time Messaging Platform" What do you dislike about Sendbird? There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) requir ##### 3. Cost Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [ See 9 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great product and great support" What do you dislike about Sendbird? Can be costly. But far cheaper than writing all these wonderful features from scratch. ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ##### 4. Cost Limitations Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) See Related User Reviews ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Chat Implementation" What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. ##### 5. Difficult Setup Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) See Related User Reviews ![Tal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal B.") TB Tal B. Mid-Market (51-1000 emp.) 4.5/5 "Easy Integration and Reliable, But Advanced Features and Pricing Could Improve" What do you dislike about Sendbird? Some advanced features require additional setup, and the pricing can be high for growing apps. ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/31/2025 "Easy Chat SDK Setup, But Pricing Too High for Startups" 4.5/5 What do you like best about Sendbird? the product guide (SDK) for the chat feature is realtivly simple to install Review collected by and hosted on G2.com. What do you dislike about Sendbird? the price points! the minimum plan is $399 - when using for a start up with no user or at an experimental stage, the fees add up - there should be a cheaper plan. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? allows users to chat with each other with all the basic features you would expect Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") UL Verified User in Logistics and Supply Chain Enterprise (\> 1000 emp.) 10/29/2025 "Simplified Business Communication Without Complaints with Sendbird" 5/5 What do you like best about Sendbird? It greatly facilitates communication between the different departments of the company, making the exchange of information much easier. Review collected by and hosted on G2.com. What do you dislike about Sendbird? I have no complaints about Sendbird. It has done everything very well so far. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? I haven't had any problems with Sendbird, it has always worked quite well for me. It is very comprehensive and its use actually becomes quite easy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Rahul K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul K.") RK Rahul K. Software Development Engineer-2 Mid-Market (51-1000 emp.) 6/10/2025 "Sendbird review" 5/5 What do you like best about Sendbird? The best thing that i liked about sendbird is their support team, one time i had issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour. Review collected by and hosted on G2.com. What do you dislike about Sendbird? In my service i sometimes see issues with sendbird API where they are not working appropriately sometimes. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We are using Sendbird for multiple purposes, we are using it as one one chat platform and also we have integrated it to support AI chat as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ramakrishna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramakrishna S.") RS Ramakrishna S. Senior Product Manager Mid-Market (51-1000 emp.) 10/29/2024 "Reliable chat solution for Mobile games" 5/5 What do you like best about Sendbird? While I was on a look out for a quick and robust, in-game chat solution, I stumbled upon Sendbird and it turned out to be a great solution for the release of a major new feature in our game Mini Football. The in-game chat and resource exchange has enhanced player engagement. The platform’s real-time messaging is reliable, which is essential for keeping players connected and collaborate. Review collected by and hosted on G2.com. What do you dislike about Sendbird? The documentation could be more comprehensive to help streamline setup for specific gaming needs, but overall, the support team has been responsive and helpful in addressing issues. This is based on my experience during the phase of integration. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? - In-game live chat service - helped in engaging players to build teams and collaborate within their team, in my game Mini Football. Review collected by and hosted on G2.com. Show More 5/27/2025 Validated ReviewerSource: Organic ![Verified User in Veterinary](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Veterinary") UV Verified User in Veterinary Small-Business (50 or fewer emp.) 6/15/2025 "Enjoyable, Easy Experience" 4.5/5 What do you like best about Sendbird? Easy to use and navigate, makes connections with members a breeze. AI functions assist in making sure communication is always clear and transferred to other applications without concern of misinterpretation Review collected by and hosted on G2.com. What do you dislike about Sendbird? Occassional Hiccups in # attachments, Refresh page overnight has been inconsistent. Rely heavily on the "automatic refresh" - every 3 seconds. Noticed at times, small black box will pop up on bottom left corner saying to refresh entire page if I want an accurate update but refresh function will look like it is still actively refreshing. Therefore, if you miss this black box prompt, you will believe your messages are refreshing and you will miss current chats. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Creating strong reliable relationships with members Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 10/23/2025 "Real-time data is a strength, but it would be better if usage tracking were more intuitive." 5/5 What do you like best about Sendbird? I think it is a platform that stays true to the essence when it comes to implementing communication features between users. Although the billing method based on usage counted by numbers may seem somewhat rigid, I believe the flexible operational policies that can sufficiently offset this aspect are a significant strength. Review collected by and hosted on G2.com. What do you dislike about Sendbird? I think it would be nice if usage management could be done more intuitively. Although the process of viewing usage on the screen involves handling real-time data, which can be somewhat challenging, I think the process of finding the desired data is somewhat difficult. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? I believe that communication between users within the platform is the key to the process of leading to actual transactions offline, and I am in charge of this 'communication between users' part. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from Pop UpAI Translated ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 11/10/2025 "Easy customer interaction but could be a better user interface from our end" 4/5 What do you like best about Sendbird? Easy to interact with customers with various features Review collected by and hosted on G2.com. What do you dislike about Sendbird? User interface from our end not very friendly Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? user interface a bit hostile Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/30/2025 "Simple and easy to integrate" 4.5/5 What do you like best about Sendbird? 1. The documentation is very thorough and support team is always there to help. 2. Easy to implement and integrate. And very easy to use. Review collected by and hosted on G2.com. What do you dislike about Sendbird? There's not much to dislike about it so far. But I would say may be pricing compared to other providers. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It is solving the chat between users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller BH Brunilda H. Student Experience Team Member Small-Business (50 or fewer emp.) 11/27/2024 "Sendbird Review" 5/5 What do you like best about Sendbird? It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too. Review collected by and hosted on G2.com. What do you dislike about Sendbird? There is nothing I dislike about Sendbird at the moment Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents Review collected by and hosted on G2.com. Show More 5/28/2025 Validated ReviewerSource: Organic ![Akhilandeswari T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhilandeswari T.") AT Akhilandeswari T. Business Analyst Small-Business (50 or fewer emp.) 9/19/2025 "Review for the G2 partners services" 3.5/5 What do you like best about Sendbird? Vastly helps users to collaborate and deliver the results instantly Review collected by and hosted on G2.com. What do you dislike about Sendbird? Not much but sometimes it doesn’t support outer organization members to be a part of. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? No need of being physically in the room Review collected by and hosted on G2.com. 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