--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Sendbird Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [(47 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [(31 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [(26 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [(21 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [(20 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [(18 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [(10 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [(9 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [(7 mentions)](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Sendbird ##### 1. Ease of Use Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. [ See 47 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews) See Related User Reviews ![Flor M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flor M.") FM Flor M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Message Management Across Client Groups" What do you like about Sendbird? What i really like about Sendbird is the easiness to manage and identify different messages from different groups of client. JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ##### 2. Customer Support Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. [ See 31 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 3. Features Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. [ See 26 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279518&qs=pros-and-cons#reviews) See Related User Reviews HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you like about Sendbird? It's features, specifically chat features. It works so well even on low internet ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy customer interaction but could be a better user interface from our end" What do you like about Sendbird? Easy to interact with customers with various features ##### 4. Easy Integrations Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. [ See 21 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280438&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. 4.5/5 "Seamless Integration with Stellar Support" What do you like about Sendbird? I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its abi ##### 5. Easy Setup Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. [ See 20 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279852&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you like about Sendbird? I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to ![Saurabh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurabh S.") SS Saurabh S. 5.0/5 "Effortless Chat Communication with Excellent Notifications" What do you like about Sendbird? I find Sendbird incredibly valuable for its message notifications, which work seamlessly in both online and offline modes. This feature ensures that u ### 5 Cons or Disadvantages of Sendbird ##### 1. Expensive Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. [ See 18 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews) See Related User Reviews JC James C. Small-Business (50 or fewer emp.) 4.5/5 "Sendbird API Makes Data Export Easy for Analysts" What do you dislike about Sendbird? Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your sub HS Hassaan S. Mid-Market (51-1000 emp.) 4.5/5 "Outstanding Chat Features That Work Even on Low Internet" What do you dislike about Sendbird? Pricing is too high for chat. It adds an extra amount to our budget ##### 2. Learning Curve Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. [ See 10 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) See Related User Reviews ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Small-Business (50 or fewer emp.) 5.0/5 "Robust Real-Time Messaging Platform" What do you dislike about Sendbird? There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) requir ##### 3. Cost Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. [ See 9 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281007&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Great product and great support" What do you dislike about Sendbird? Can be costly. But far cheaper than writing all these wonderful features from scratch. ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ##### 4. Cost Limitations Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279723&qs=pros-and-cons#reviews) See Related User Reviews ![Brett L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett L.") BL Brett L. Small-Business (50 or fewer emp.) 0.5/5 "Removes features right from under you" What do you dislike about Sendbird? Removes features after a few months, so buyer beware. Whatever you create may be taken away at any time. We had an entire system under their AI chatbo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Streamlined Chat Implementation" What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. ##### 5. Difficult Setup Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. [ See 7 mentions ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1281601&qs=pros-and-cons#reviews) See Related User Reviews ![Tal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal B.") TB Tal B. Mid-Market (51-1000 emp.) 4.5/5 "Easy Integration and Reliable, But Advanced Features and Pricing Could Improve" What do you dislike about Sendbird? Some advanced features require additional setup, and the pricing can be high for growing apps. ![Yeremy G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yeremy G.") YG Yeremy G. Small-Business (50 or fewer emp.) 5.0/5 "My review from G2" What do you dislike about Sendbird? What I dislike about Sendbird is that sometimes the documentation can feel a bit overwhelming, and a few advanced features take extra time to figure o HS Hassaan S. Senior Software Engineer Mid-Market (51-1000 emp.) 11/17/2025 "Outstanding Chat Features That Work Even on Low Internet" 4.5/5 What do you like best about Sendbird? It's features, specifically chat features. It works so well even on low internet Review collected by and hosted on G2.com. What do you dislike about Sendbird? Pricing is too high for chat. It adds an extra amount to our budget Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? I have added it to enable chat on my product and It's helping my customers to interact easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kirby M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirby M.") KM Kirby M. Therapist Enrollment Supervisor Mid-Market (51-1000 emp.) 4/22/2024 "Sendbird is changing the way we communicate with our customers" 4.5/5 What do you like best about Sendbird? Ability to easily and effectively communicate with my customers and transfer tickets throughout different teams internally Review collected by and hosted on G2.com. What do you dislike about Sendbird? Notes can be seen to customers when it should be internal Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird is allowing me to live chat with customers to help resolve any issues that they are encountering and help communications between different internal teams Review collected by and hosted on G2.com. Show More 10/29/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tal B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tal B.") TB Tal B. Product Manager Mid-Market (51-1000 emp.) 10/29/2025 "Easy Integration and Reliable, But Advanced Features and Pricing Could Improve" 4.5/5 What do you like best about Sendbird? It’s easy to integrate, reliable, and provides a solid chat infrastructure with good documentation and support Review collected by and hosted on G2.com. What do you dislike about Sendbird? Some advanced features require additional setup, and the pricing can be high for growing apps. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It helps us provide reliable in-app messaging without building everything from scratch. It improves user engagement and communication efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Grey Oh (오홍석) .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grey Oh (오홍석) .") G Grey Oh (오홍석) . Product Owner Mid-Market (51-1000 emp.) 10/28/2025 "The proactive and fast technical support is impressive." 5/5 What do you like best about Sendbird? Active and fast support Even if it wasn't the top priority, I was able to receive a response within a few hours. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Sometimes there were instances where there was content not in the Docs or the actual situation was different from what was in the Docs. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We were able to solve the inconvenience of having to make or receive calls when consulting with agents about properties. We achieved the result of increasing the conversion rate of inquiries. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated YW Yash W. Senior Product Analyst Enterprise (\> 1000 emp.) 11/29/2023 "Great experience working with the Sendbird team" 5/5 What do you like best about Sendbird? Sendbird is convenient to use. They have a very responsive support team who addresses the questions and get back with answers quickly. The experience continues to be a posivitive experience over the past year. All the feedback shared are addressed and some large changes are also incorporated. Review collected by and hosted on G2.com. What do you dislike about Sendbird? The analytics capabilites are improving after regular discussions with them. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Helped enabled a direct channel for interaction with customers and helps us fulfil customers needs better. Experience and feedback from customers has been positive Review collected by and hosted on G2.com. Show More 10/28/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![JuliA K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JuliA K.") JK JuliA K. Live ops consultant Mid-Market (51-1000 emp.) 11/1/2025 "Fast, Automated, and Intuitive—Sendbird Delivers Seamless Performance" 5/5 What do you like best about Sendbird? Ability to work on an automated and fast system Review collected by and hosted on G2.com. What do you dislike about Sendbird? So far, I have no complaints. Sendbird is fast and intuitive. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It solves problems related to quick responses, which is helpful because I don't have to worry about errors or slow performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Munam N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Munam N.") MN Munam N. Engineering Manager Mid-Market (51-1000 emp.) 9/25/2024 "It becomes easy for me to have a communication channel between me and my customers." 4.5/5 What do you like best about Sendbird? 1. Robustness 2. Efficiency 3. Easy to Use Review collected by and hosted on G2.com. What do you dislike about Sendbird? 1. High Pricing 2. Nothing else, everything is fine Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Ease of communication among the my customers. Review collected by and hosted on G2.com. Show More 11/17/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 8/1/2025 "Amazing experience for our software platform" 5/5 What do you like best about Sendbird? We've been using Sendbird at Stacked to power real-time chat between creators and fans. The SDKs are reliable, the documentation is clear, and the integration process was seamless. We were able to go live quickly without needing to build messaging infrastructure from scratch. Their support team is also super responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about Sendbird? The biggest challenge we faced was the learning curve around message threading and moderation APIs. It took some time to fully optimize for our unique UX needs. The pricing can also get steep as usage scales, so budget planning is important. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird helps us deliver seamless real-time communication between fans and creators on our platform. Instead of spending months building and scaling our own chat infrastructure, we were able to integrate Sendbird quickly and focus on building user-facing features. It’s significantly reduced our time to market and enabled high engagement through features like message delivery status and moderation tools. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Umed T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Umed T.") UT Umed T. junior Live-ops Mid-Market (51-1000 emp.) 10/29/2025 "Umed Tojidinov, company name -justeattakeaway" 5/5 What do you like best about Sendbird? easy dealing with app ,simple to be used by a courier and live-ops,a lot of features Review collected by and hosted on G2.com. What do you dislike about Sendbird? nothing so far ,works smoothly satisfied Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? easy to use,assisting couriers Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: Seller invite ![Daniel G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel G.") DG Daniel G. Senior eLearning developer | Instructional designer | Storyline developer Small-Business (50 or fewer emp.) 9/18/2025 "Robust Real-Time Messaging Platform" 5/5 What do you like best about Sendbird? Sendbird makes integrating real-time chat / messaging functionality remarkably smooth. Their SDKs for mobile and web are well-documented and flexible, letting us get up-and-running fairly quickly. Review collected by and hosted on G2.com. What do you dislike about Sendbird? There is a learning curve. While the basics are straightforward, more advanced features (custom UI, complex moderation rules, scaling channels) require more effort and sometimes more engineering / front-end work. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It removes the heavy lift of building real-time messaging from scratch. We didn’t have to build our own server infra or worry about reliable delivery across devices. Review collected by and hosted on G2.com. 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