--- title: Sendbird Reviews meta_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 126 scale: '5' date_modified: '2026-08-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Sendbird Reviews **Vendor:** Sendbird **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 126 ## About Sendbird Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. ## Sendbird Pros & Cons **What users like:** - Users value the **ease of use** of Sendbird, finding it simple to implement and customer-friendly. (47 reviews) - Users praise Sendbird for its **excellent customer support** and prompt assistance, enhancing user experience and reliability. (31 reviews) - Users value the **extensive customization and seamless integration** features of Sendbird, enhancing communication and engagement effectively. (26 reviews) - Users appreciate the **easy integrations** of Sendbird, finding it simple to implement and efficient for messaging solutions. (21 reviews) - Users value the **easy setup** of Sendbird, allowing for smooth integration into their operations without hassle. (20 reviews) - Users value Sendbird's **easy integration** process and robust support, enhancing their overall messaging experience seamlessly. (20 reviews) - Efficiency (16 reviews) - Users value Sendbird for its **helpful support and quick implementations** , enhancing their chat functionality and user experience. (16 reviews) - Users appreciate the **user-friendly chat functionality** of Sendbird, highlighting its ease of use and reliability. (15 reviews) - Reliability (14 reviews) **What users dislike:** - Users find Sendbird's pricing **too high** , especially for startups needing more affordable options during experimentation. (18 reviews) - Users find the **learning curve challenging** , especially when navigating advanced features and documentation complexity. (10 reviews) - Users find the **high costs** of Sendbird challenging, especially for startups, compounded by a complicated pricing structure. (9 reviews) - Users express concerns about **cost limitations** with Sendbird, finding pricing and plans complicated and unsustainable long-term. (7 reviews) - Users find the **difficult setup** of Sendbird challenging, especially for new users navigating the documentation and integration. (7 reviews) - Integration Issues (7 reviews) - Users struggle with the **steep learning curve** of Sendbird, especially around message threading and moderation APIs. (7 reviews) - Complex Setup (5 reviews) - Integration Difficulty (5 reviews) - Users find the **missing features** of Sendbird frustrating, as important integrations and SDK capabilities remain lacking. (5 reviews) ## Sendbird Reviews ### 1. Sendbird API Makes Data Export Easy for Analysts **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | Web Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Sendbird?** I'm a big fan of the Sendbird API! As an analyst rather than a developer, I've been able to follow the documentation and write a number of scripts to export data from Sendbird for one of my clients. Sendbird has also integrated smoothly with my client's platform and feels like a cohesive part of the offering rather than a bolt-on. It has proven reliable across a number of websites. Finally the moderation tools are comprehensive and straightforward to use. **What do you dislike about Sendbird?** Sendbird is an enterprise solution and the pricing reflects this. Features are bundled into different packages, so you may need to upgrade your subscription to get a particular feature. Advanced analytics, for example, is only available in the Pro package and above. This means that cost depends not only on usage but also on desired feature set. **What problems is Sendbird solving and how is that benefiting you?** Sendbird has enabled my client to integrate both group and one-to-one chat facilities into its platform, for the benefit of platform users. From my personal perspective as an analyst, Sendbird has enabled me to export the data I require via its well documented and powerful API. ### 2. Effortless Integration and Enhanced Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Robert H. | Student Experience Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2025 **What do you like best about Sendbird?** The layout and the ease with which it can be tailored towards a company's specific needs. We are student accommodation and use the system to monitor 7 buildings across Edinburgh for our area. This allows us to support customers in an incredibly timely fashion, and also ensure we do not miss any requests from our customers over time. We were able to switch from our old system to Sendbird effortlessly and easily integrate it into our daily work routine. As a result we are supporting customers in more depth on a more frequent basis. **What do you dislike about Sendbird?** It's not Sendbird's fault, but it is another messaging platform in a very saturated service area, so it makes it difficult to promote sometimes. **What problems is Sendbird solving and how is that benefiting you?** It's allowing us to see what customers really think of the support we offer them, as they are talking amongst themselves about the level of support they receive AND how they feel about it. ### 3. Outstanding Technology, Service, and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonah H. H. | User, Developer, and Contributor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Sendbird?** I've built two implementations on top of Sendbird and never encountered an issue with their service or technology, which handles hundreds of thousands of users per day. Every time I've needed to consult their documentation, I've found it to be flawless and with great examples. They provide downloadable demo code for most of their features, which makes it easy to build on top of. Their team has been fully responsive to new feature requests and/or ideas - all the way up to their CEO! **What do you dislike about Sendbird?** I have seen no downsides other than some features have not yet made it to all client libraries. **What problems is Sendbird solving and how is that benefiting you?** We utilize Sendbird as both a communication platform between users and coaches, as well as users and chatbots. We have built and deployed two different chatbots on top of it, which work perfectly in our mobile applications. ### 4. Mobile Developer - Android **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit T. | Android Developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Sendbird?** Ease of integration: The documentation is very easy to follow and states clearly most of the information required. Customizations : The sdk has options to override UI and actions for the chat interface. This makes it easy to build the feature following a different design. Engineering Support : The team is very supportive and they are always ready to make sure that any queries are resolved. **What do you dislike about Sendbird?** Although the dashboard has enough information required, one of the improvements from the mobile development perspective I can think of is the possibility to include more platform-specific(ios, android, web) information. **What problems is Sendbird solving and how is that benefiting you?** Problem : Creating a chat feature for mobile and web users Benefit : Easy to integrate without putting a lot of efforts into developing an end-to-end (front end + back end) chat product ### 5. Seamless Integration with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adeel K. **Reviewed Date:** November 12, 2025 **What do you like best about Sendbird?** I love how seamlessly Sendbird integrates with all of our customer-facing apps, making it a cohesive part of our communication infrastructure. Its ability to accommodate continuous improvements and expose new APIs to meet our evolving customer needs is incredibly valuable, as it allows us to customize chat features to suit our clients' requirements efficiently. The support team at Sendbird is another highlight; they are very helpful in providing new solutions, ensuring that our operations can adapt to increasing complexity as our user base expands. The initial setup process was reportedly easy, which is a significant advantage for getting the system up and running without hassle. **What do you dislike about Sendbird?** I sometimes encounter issues with Sendbird where chats are not sent, and notifications are not triggered. This is a major concern because losing customer chats is a significant issue, even though it's reported by only a few users. To address these problems effectively, it would be beneficial to have trails or logs for all chats sent and received so that troubleshooting can be more straightforward. **What problems is Sendbird solving and how is that benefiting you?** I use Sendbird for secure communications and custom chats, benefiting from seamless integration and API improvements to meet client needs as user complexity increases. ### 6. Highly Recommend for Seamless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** I appreciate how Sendbird's platform significantly enhances our secure messaging capabilities, allowing us to scale communications efficiently. The implementation process was smooth, thanks to a very supportive customer success team that provided all necessary documentation and assistance. This eased the integration of Sendbird into our existing infrastructure. Furthermore, Sendbird's feature set is robust and versatile, including useful tools like software development toolkits and the ability to leverage emojis, which were instrumental in the seamless implementation of solutions. I also value Sendbird's commitment to innovation and their proactive sales and customer support teams who are always ready to assist with questions and needs. Their dedication to evolving the platform continuously helps us address current and potential future use cases. This combination of support, features, and innovative drive makes Sendbird a compelling choice for us. I'm highly likely to recommend Sendbird to others, supported by a perfect likelihood score of 10 out of 10. **What do you dislike about Sendbird?** I find that integrating Sendbird with other communication channels, such as SMS, could be more streamlined and easier. **What problems is Sendbird solving and how is that benefiting you?** Sendbird enables us to scale secure messaging, reducing implementation time for communication features. ### 7. Rock-Solid Stability and Support—Sendbird Delivers Year After Year **Rating:** 5.0/5.0 stars **Reviewed by:** Becky Ying Z. | Director of Finance and Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Sendbird?** The sendbird functions is very stable. We have been using it for 7 years, and we have honestly spent very little time fixing or maintaining it since launch. The pricing stays the same for 8 years, which is a big help for us. And this year, we had to deal with a terrible financial situation, which required massive expense-cutting. Sendbird's CS team helped us find a solution we could continue using, with some cost savings. Really appreciate everything. **What do you dislike about Sendbird?** I don't have any negative experience with Sendbird :) **What problems is Sendbird solving and how is that benefiting you?** We built up an internal msg platform within our product and Sendbird helped us to build that solution, and the product works very well. ### 8. Seamless, Scalable Chat Solution with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sendbird?** Sendbird is super reliable on production. I love how it can handle the scale we see at Zepto seamlessly. It also offers all the chat features we need to support 150k support chats between our end customers and AI or human agents daily. I also love the ease of implementation and the support team helping us out so promptly whenever needed. **What do you dislike about Sendbird?** Honestly, there is nothing that comes to mind **What problems is Sendbird solving and how is that benefiting you?** Sendbird is the chat infrastructure for 150k customer support chats today - this really helps us reliably offer support to millions of our users monthly and takes away the complexity of building and maintaining the end to end chat suite inhouse. We also leverage Sendbird for sending push notifications when a customer on a chat goes inactive aiming to improve our first time resolution rate. ### 9. Reliable out of the box chat solution with easy support and friendly pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Sendbird?** Sendbird makes it easy to deliver a complete in-app chat experience. Many features that would be effort intensive to build are available out of the box. This has helped our users connect with each other seamlessly, as we operate a two sided marketplace where users often need to coordinate with one another. The support team is another standout. They’re quick to debug issues, suggest code improvements, and guide us on stability and scalability best practices. We’ve also found the commercials flexible, which is a big plus for a startup like ours. We can scale usage as the business grows without being locked into rigid pricing. Overall, the big plus points are: simple integration, stable SDKs, and strong feature set. **What do you dislike about Sendbird?** While the solution is solid, our team needs to stay vigilant. The occasional monitoring and upgrades are important to keep everything running smoothly. Documentation cannot cover everything in a real-world implementation scenario for a unique business like ours, and certain edge cases require extra care. It’s not a dealbreaker, but we have to be proactive in keeping the integration healthy, and perhaps also have a developer who is fluent with the integration and can step in for quick resolution when required. **What problems is Sendbird solving and how is that benefiting you?** Sendbird solves the challenge of othewise building and maintaining a reliable in-app chat at scale. Instead of us spending technical bandwidth on building and maintaining a messaging layer from scratch, we were able to divert that towards building core product differentiators - while we rely on Sendbird for messaging as they've proven themselves and perfected this over the years. ### 10. Effortless Integration and Rich Features **Rating:** 5.0/5.0 stars **Reviewed by:** Nick R. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Sendbird?** Simple to integrate into our platform. Reliable, and feature-rich. It's simple to get started. Support is always punctual and clear. **What do you dislike about Sendbird?** It would be great if there was a pay-as-you-go plan, as our usage varies over the months given our industry. **What problems is Sendbird solving and how is that benefiting you?** We use sendbird as the backbone to our event chat needs across our attendee event apps at gther. Sendbird's API is flexible, and the system is extremely reliable. ### 11. Sendbird is changing the way we communicate with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Kirby M. | Therapist Enrollment Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Sendbird?** Ability to easily and effectively communicate with my customers and transfer tickets throughout different teams internally **What do you dislike about Sendbird?** Notes can be seen to customers when it should be internal **What problems is Sendbird solving and how is that benefiting you?** Sendbird is allowing me to live chat with customers to help resolve any issues that they are encountering and help communications between different internal teams ### 12. Easy Integration and Reliable, But Advanced Features and Pricing Could Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Tal B. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Sendbird?** It’s easy to integrate, reliable, and provides a solid chat infrastructure with good documentation and support **What do you dislike about Sendbird?** Some advanced features require additional setup, and the pricing can be high for growing apps. **What problems is Sendbird solving and how is that benefiting you?** It helps us provide reliable in-app messaging without building everything from scratch. It improves user engagement and communication efficiency. ### 13. Amazing experience for our software platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Sendbird?** We've been using Sendbird at Stacked to power real-time chat between creators and fans. The SDKs are reliable, the documentation is clear, and the integration process was seamless. We were able to go live quickly without needing to build messaging infrastructure from scratch. Their support team is also super responsive and helpful. **What do you dislike about Sendbird?** The biggest challenge we faced was the learning curve around message threading and moderation APIs. It took some time to fully optimize for our unique UX needs. The pricing can also get steep as usage scales, so budget planning is important. **What problems is Sendbird solving and how is that benefiting you?** Sendbird helps us deliver seamless real-time communication between fans and creators on our platform. Instead of spending months building and scaling our own chat infrastructure, we were able to integrate Sendbird quickly and focus on building user-facing features. It’s significantly reduced our time to market and enabled high engagement through features like message delivery status and moderation tools. ### 14. Sendbird review **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul K. | Software Development Engineer-2, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Sendbird?** The best thing that i liked about sendbird is their support team, one time i had issue with API Authentication where signature mismatch was happening in my service, I reached out to support and got query resolved within an hour. **What do you dislike about Sendbird?** In my service i sometimes see issues with sendbird API where they are not working appropriately sometimes. **What problems is Sendbird solving and how is that benefiting you?** We are using Sendbird for multiple purposes, we are using it as one one chat platform and also we have integrated it to support AI chat as well. ### 15. Simple and easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Sendbird?** 1. The documentation is very thorough and support team is always there to help. 2. Easy to implement and integrate. And very easy to use. **What do you dislike about Sendbird?** There's not much to dislike about it so far. But I would say may be pricing compared to other providers. **What problems is Sendbird solving and how is that benefiting you?** It is solving the chat between users. ### 16. Sendbird Review **Rating:** 5.0/5.0 stars **Reviewed by:** Brunilda H. | Student Experience Team Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Sendbird?** It is a really good way to communicate and connect with our residents in order to be present with our residents. We're able to offer 24 hours customer support to our residents too. **What do you dislike about Sendbird?** There is nothing I dislike about Sendbird at the moment **What problems is Sendbird solving and how is that benefiting you?** Solving the problem of less queues at reception and quicker responses with questions residents may have. This benefits us because queues sometimes can get really long at reception which can also take a long time, with Sendbird, we're able to communicate better and efficiently with our residents ### 17. Sendbird for Salesforce is a game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Senior Salesforce Admin and Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Sendbird?** Sendbird for Salesforce is easy to implement and configure. We found Sendbird for Salesforce customisable through feature flags which helped to ensure it works best for our business process. Chat summary is a cool feature that uses AI to summaries the conversation so that other agents and support staff can get a quick overview before speaking to the customer. Support is fast and generally found any release or bug fixes available were provided to us in good time. **What do you dislike about Sendbird?** I feel documentation could improve, and understanding the licensing model might help **What problems is Sendbird solving and how is that benefiting you?** Sendbird has helped us solve the issue of having customer communications data in different systems. Agents are now able to work from the one screen, rather than having to swivel the chair to chat and swivel back to manage the case We've been able to make our process more efficient by using Omni channel with chat ### 18. Support and features are quite robust **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Sendbird?** Sendbird has an excellent technical support. Additionally their Chat API is very easy to integrate, and quite robust. One could tell that the features were well thought out! **What do you dislike about Sendbird?** Similar to many other organizations out there, Sendbird's documentation sometimes does not reflect the depth of the feature, so one might discover something that wasn't documented as you implement. So I wouldn't necessarily consider this a dislike! **What problems is Sendbird solving and how is that benefiting you?** We are using Sendbird Chat API to solve the problem of secure messaging within Jane.app The chat features that Sendbird offers seamlessly integrates with out solution, which means we have been enabled to quickly ramp up the secure messaging feature to support our customers that require messaging for their clinic ### 19. Great product and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Sendbird?** Sendbird makes it easy to setup a messaging app. The api are well designed and documentation is easy to navigate. The Dashboard is intuitive and support is great. **What do you dislike about Sendbird?** Can be costly. But far cheaper than writing all these wonderful features from scratch. **What problems is Sendbird solving and how is that benefiting you?** We needed group communication for our clients and live chat during client live-streams. Sendbird has helped us get both up, running and working smoothly. ### 20. Sendbird provides all necessary APIs needed build full fledged customer support application. **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh R. | Senior Software developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Sendbird?** SendBird is packed with features in terms of messaging suitable APIs and SDKs for all popular frameworks and tons of customization options for all business needs with the utmost security and highly scalable to accommodate millions of users with low latency and support cross-platform such as iOS, Android helps to integrate in sorts of application. Best-in-class design provides a consistent user experience. One-stop solution for providing customer support features with great experience. **What do you dislike about Sendbird?** The foremost thing is complicated pricing strategy makes it hard to choose the right plan with all the necessary features packed. Integration and tons of customization options make the learning curve a bit harder and not easy to implement and use. **What problems is Sendbird solving and how is that benefiting you?** We have a small team of customer support but we don't want to build the entire chat system from scratch and spend time and money on the development, infra, and maintenance etc., SendBird provides the necessary features built-in with plug-and-play options where we can ready to continue business with ease and the newly launched AI features are very useful in satisfying the customer needs. ### 21. Elevate Your Communication with Seamless Chat and Messaging! **Rating:** 5.0/5.0 stars **Reviewed by:** BOWOO C. | PM, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Sendbird?** SendBird is a robust, user-friendly chat and messaging platform known for its seamless integration, reliability, and strong security. It offers extensive customization options to match your branding and a responsive support team. This makes it an excellent choice for businesses seeking real-time communication solutions that enhance customer engagement and streamline user interactions. Whether you're building a customer support system, social platform, or e-commerce site, SendBird's features and commitment to data security make it a valuable asset for improving your communication capabilities. **What do you dislike about Sendbird?** Up to this point, I haven't encountered any shortcomings with Sendbird. **What problems is Sendbird solving and how is that benefiting you?** Sendbird addresses communication challenges by enhancing user engagement, streamlining customer support, ensuring data security, offering customization, scalability, and easy integration with our platform. These benefits have had a positive impact on our business. ### 22. Sendbird for Customer Support and AI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sri Gokul V. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2024 **What do you like best about Sendbird?** I like that Sendbird makes customer support simple and efficient. It has an easy to use interface, lets you check metrics with iframes, and includes automatic AI replies that save time and improve response quality. **What do you dislike about Sendbird?** initial setup and integration can be a bit tricky for new users. But once that’s done, the platform works well and gives a smooth experience for customer support. **What problems is Sendbird solving and how is that benefiting you?** Sendbird helps manage customer support easily with a clear communication platform. I can track performance and user engagement using iframes, and the automatic AI replies make sure customers get quick responses, even after hours. This improves customer satisfaction and saves time for the support team. ### 23. Senbird is a great platform for me to contact with the customers **Rating:** 4.5/5.0 stars **Reviewed by:** Ziao Z. | student experience team member, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Sendbird?** It helps me to resolve my residents' problem easily and better communication. **What do you dislike about Sendbird?** I need more time to get to know how to use it well. **What problems is Sendbird solving and how is that benefiting you?** I do not have to contact students in the old ways and senbird makes it easy to contact everyone ### 24. A supercharged customer engagement tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dharmesh K. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Sendbird?** The most helpful thing about Sendbird is, that this is an all-in-one package for Customer Engagement & Customer Support tool with an Agent's login with user & access management and an SDK for mostly all code bases which helps the implementation so easier. **What do you dislike about Sendbird?** It has all the features built-in but it doesn't feel easy to integrate other third-party systems like other ticketing and CRM systems. **What problems is Sendbird solving and how is that benefiting you?** Our product needed a customer support tool with minium or no code solution where we can integrate with our react native code base. Send bird is only tool which we can able to get all features in plug in mode. Now we don't need to worry much about the development of Customer Support where we will focusing on the core of the product. ### 25. Efficient and Customer-Focused: Senbird Transforms Our Food Delivery Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Yuvaraj S. | Software Enginner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Sendbird?** As a food delivery platform, it allows us to interact with and resolve customer queries more efficiently, making our daily customer management and communication much easier. Task management, team collaboration, and reporting are made seamless, which has helped us improve productivity and maintain better oversight of ongoing projects. Additionally, the customer support team is responsive and genuinely interested in helping us maximize the platform's potential. **What do you dislike about Sendbird?** the initial setup and API integration taking some time, and if it could allow us to use our own dashboard it would be more useful. **What problems is Sendbird solving and how is that benefiting you?** Handling customer support made easy and reduced our work load. ### 26. Exceptional Reliability and Outstanding Support: A Perfect Partner in Sendbird **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Sendbird?** We've been using Sendbird for conversations, and it has been an exceptional experience. The platform is highly reliable, intuitive, and easy to integrate into our workflows. One of the things we appreciate most is the responsiveness of the team—Sendbird has consistently delivered features on demand, and their support is top-notch. The product manager and engineering teams are highly engaging, and they even spun up a custom dashboard for us in just two days, which has been a game-changer. We couldn’t ask for a better partner for our business! **What do you dislike about Sendbird?** Sendbird offers a powerful, reliable messaging platform, but it can come with a steep price and a learning curve, especially for smaller teams or those requiring extensive customization. **What problems is Sendbird solving and how is that benefiting you?** Establishing conversations between the customers, dashers, merchants and support. ### 27. Great Sales and Customer Success Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Sendbird?** Having used Sendbird since 2018, we can attest to the fact that they have provided excelent after sales service and support, especially when it comes to adjusting the plans and feature set according to our changing needs and requirements as a growing startup. **What do you dislike about Sendbird?** Perhaps the pricing model could be more transparent and competitive **What problems is Sendbird solving and how is that benefiting you?** Sendbird solves the need of building our own chat platform to enable live chats between our clients and users, saving us development resources ### 28. Good Product **Rating:** 4.0/5.0 stars **Reviewed by:** Tucker L. | Staff Software Eng & Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Sendbird?** The complexity of implementing a messaging solution in-house is prohibitive, but sendbird makes it relatively simple. The performance is great, and we haven't experienced any downtime. The dashboard is easy to use. We have a good relationship with support, PMs, and solution architects at sendbird as well. The new AI Chatbot feature is exciting, and the dashboard makes it easy to use and understand. **What do you dislike about Sendbird?** We have had issues with the react native SDKs that have required a considerable amount of back and forth with the sendbird team (and eventually required a fix). This delayed one of our releaeses. **What problems is Sendbird solving and how is that benefiting you?** Without sendbird it would be prohibitively time consuming and expensive to provide in app chat across users on our platform. ### 29. Easy to use and fast feeds **Rating:** 5.0/5.0 stars **Reviewed by:** 문일 . | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Sendbird?** With many examples presented in an easy-to-understand manner I was able to get quick feedback on my questions. **What do you dislike about Sendbird?** I don't know because it doesn't bother me. **What problems is Sendbird solving and how is that benefiting you?** Groups with a large number of users and chat **Official Response from Jackie W:** > We're glad to hear that you find Sendbird easy to use and that it provides fast feedback for your questions. Thank you for sharing your positive experience! ### 30. Great Tool for Implementing Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Sharad P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Sendbird?** APIs are easy to use. Support is very helpful and responsive. **What do you dislike about Sendbird?** Nothing really. One feature could be to add users per channel instead of per application. **What problems is Sendbird solving and how is that benefiting you?** We have various services where we allow our subscribers to chat with each other and form a community. We use sendBird for this interation. ### 31. A great partner for real-time messaging services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2022 **What do you like best about Sendbird?** The Sendbird platform has met almost all of our needs for real-time messaging in our native apps and web platform. Their SDKs are full-featured and performant. Their support team has quickly responded, fixed issues, and followed up. I have also enjoyed the partnership we have with our account team. They have not been pushy, but instead sought to understand our business needs and upgraded/downgraded our feature plans/billing packages accordingly, **What do you dislike about Sendbird?** As with any Saas provider, one of the downsides of Sendbird is the risk of vendor lock-in. However, Sendbird does provide some helpful tools to get messages/channel data out of the platform (webhooks, advanced analytics, and data export). **What problems is Sendbird solving and how is that benefiting you?** Sendbird is solving all the technical infrastructure problems related to real-time messaging. This allows us to focus on our core business and still have a competitive integrated messaging product in our apps. ## Sendbird Discussions - [What is the best chat API?](https://www.g2.com/discussions/what-is-the-best-chat-api) - [Where is Sendbird located?](https://www.g2.com/discussions/where-is-sendbird-located) - [What is Sendbird?](https://www.g2.com/discussions/what-is-sendbird) - [How does Sendbird work?](https://www.g2.com/discussions/how-does-sendbird-work) - [Do you have any startup programs ?](https://www.g2.com/discussions/12623-do-you-have-any-startup-programs) - 1 upvote - [View Sendbird pricing details and edition comparison](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A02%3A22+-0500&secure%5Bsession_id%5D=ed02dd11-d40f-4e62-9233-d7967d94812e&secure%5Btoken%5D=8f76cdccfc9f30d92b0fb90b9fb99ed57182eaea6cfed3f21c49579932652a84&format=llm_user) ## Sendbird Integrations - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) - [gther](https://www.g2.com/products/gther/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Noom](https://www.g2.com/products/noom/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce AI Buddy](https://www.g2.com/products/salesforce-ai-buddy/reviews) - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Sendbird Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Campaigns** - Customize - Scheduling - Retarget - Triggered Notifications - Customer Segmentation **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Notifications - In-App Messaging - Real-Time Notifications - Real-time Consumer-facing Chat **Analytics** - Campaign Performance - Audience Insights - Drip Campaigns **Support** - Documentation - Community Support - Professional Support **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Optimization** - Personalization - Rich Notifications - Integrations - App Notifications - SMS Notifications - Web Notifications **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance - AI/Machine Learning **Additional Functionality** - Multi-Channel Marketing - API - Drag & Drop - Communication Management - Event Triggered Actions - Multi-Language - Reporting/Analytics - Template Management - Geotargeting - Customer Journey Mapping - Subscriber Management - Generative AI - Visual Workflow Management - Authentication - Conversion Tracking - Behavior Tracking - Engagement Tracking - Contact Management - AI Copilot - Campaign Management - Notification Editor - Workflow Automation **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Sendbird Alternatives - [Stream Chat](https://www.g2.com/products/stream-chat/reviews) - 4.5/5.0 (52 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [CometChat](https://www.g2.com/products/cometchat/reviews) - 4.6/5.0 (103 reviews)