--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Sendbird Reviews & Product Details Visit Website Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. * * * Product Website Sendbird Seller [Sendbird](https://www.g2.com/sellers/sendbird) Discussions [Sendbird Community](https://www.g2.com/products/sendbird/discuss) Solution Type All-in-One Overview by Abhijit Jothilingam Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/sendbird/pricing) ## Sendbird Integrations (16) What do users say about integrations? Verified by Sendbird [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshworks ](https://www.g2.com/products/freshworks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Drive & Docs for Confluence ](https://www.g2.com/products/google-drive-docs-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") gther ](https://www.g2.com/products/gther/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Noom ](https://www.g2.com/products/noom/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") React Native ](https://www.g2.com/products/react-native/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce AI Buddy ](https://www.g2.com/products/salesforce-ai-buddy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Customer Success ](https://www.g2.com/products/salesforce-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") UO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 6/29/2026 "Developer-Friendly APIs for Fast, Reliable Real-Time Chat" 4/5 What do you like best about Sendbird? What I like most about Sendbird is its developer-friendly APIs and ready-to-use messaging features. It makes it easy to add real-time chat and communication capabilities to applications without building the entire infrastructure from scratch. Easy integration through well-documented SDKs and APIs. Real-time messaging with low latency and reliable delivery. Support for one-to-one chats, group conversations, and multimedia messages. Built-in moderation, user management, and message history. Scalable architecture that handles growing user bases effectively. The most valuable feature is the ability to implement chat functionality quickly. Instead of spending time developing and maintaining a messaging backend, the team can focus on building the core application while relying on Sendbird for communication features. The biggest benefit is faster development and improved user engagement. It reduces implementation effort, provides a reliable messaging experience, and allows teams to launch communication features much more quickly. Review collected by and hosted on G2.com. What do you dislike about Sendbird? While Sendbird is a robust messaging platform, there are a few areas where I think it could be improved. Pricing can become expensive as the number of users and messages increases. Some advanced customization options require additional development effort. Debugging real-time messaging issues can occasionally be challenging. The dashboard could provide more detailed analytics and monitoring capabilities. Initial configuration for advanced features may have a learning curve for new teams. The biggest challenge is cost as applications scale. Sendbird offers excellent reliability and features, but organizations with rapidly growing user bases need to monitor usage carefully to manage expenses. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Sendbird solves the challenge of building and maintaining real-time messaging infrastructure from scratch. Instead of developing chat services, message delivery, user presence, and scalability internally, Sendbird provides these capabilities through ready-to-use APIs and SDKs. Enables real-time messaging without building a custom backend. Reduces development time with pre-built chat features. Supports scalable one-to-one and group conversations. Simplifies user management, message history, and moderation. Provides reliable message delivery and synchronization across devices. In my day-to-day work, Sendbird helps integrate chat functionality into applications quickly while minimizing the effort required to manage messaging infrastructure. This allows the team to focus on developing core product features instead of maintaining communication services. The biggest benefit is faster product development. By leveraging Sendbird's infrastructure, we can deliver reliable in-app communication features more quickly, improve user engagement, and reduce the ongoing maintenance burden. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Commercial Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Commercial Real Estate") UC Verified User in Commercial Real Estate Mid-Market (51-1000 emp.) 11/10/2025 "Easy customer interaction but could be a better user interface from our end" 4/5 What do you like best about Sendbird? Easy to interact with customers with various features Review collected by and hosted on G2.com. What do you dislike about Sendbird? User interface from our end not very friendly Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? user interface a bit hostile Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Akhilandeswari T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akhilandeswari T.") AT Akhilandeswari T. Business Analyst Small-Business (50 or fewer emp.) 9/19/2025 "Review for the G2 partners services" 3.5/5 What do you like best about Sendbird? Vastly helps users to collaborate and deliver the results instantly Review collected by and hosted on G2.com. What do you dislike about Sendbird? Not much but sometimes it doesn’t support outer organization members to be a part of. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? No need of being physically in the room Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DS Dhodraj S. Software Engineer Mid-Market (51-1000 emp.) 10/30/2024 "Flexible Messaging Platform with Great Potential" 4/5 What do you like best about Sendbird? We've found Sendbird to be a fantastic chat solution for our apps. What rreally stands is how flexible their SDKs and APIs are, we were able to customise every aspect to match our business requirements, look and feel. The real time messaging just works beautifully. Our users can chat instantly without any lag or hiccups most of the times. This helped us not spending weeks figuring out the platform we could just dive in and start building. Review collected by and hosted on G2.com. What do you dislike about Sendbird? We love a lot about Sendbird but tbh, The pricing is pretty tough to swallow, especially if you're running a startup or a smaller outfir watching every dollar. We had some sticker shock at first. Our team aksi hit some speed bumps during integration, If your team is newer to this kind of implementation, expect a steep learning curve. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Problems solved by Sendbird for me is - Lack of Real time Communication - Scalability Challenges - Data Security and Compliance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Hari h.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hari h.") HH Hari h. Senior Software Engineer - Mobile Applications Small-Business (50 or fewer emp.) 10/30/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "Ai powered communication channel for customer support solutions" 4/5 What do you like best about Sendbird? I love how easy sedbird makes it to integrate chat into our app, especially with ai chatbot feature. the api is customizable and scales perfectly as our user base grows. the platform has everything we need for real time communication, from group chats to media sharing, plus great moderation tools to keep coversations safe. their dashborad is straightforward to navigate, and the documnetation is spoton so our dev team dont hit any roadblokcs. its been game changer for user engagements. Review collected by and hosted on G2.com. What do you dislike about Sendbird? the frequent softwere updates can be frustrating, as they sometimes introduce bugs and casue temporary production issues, it is bit of setback when these updates lead to unexpected donwtime. We face two kind of this issue in Oct 2024. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? sendbird solving our major issue of managing user interactions efficienlty. after integrating the senbird into cookr app. our customer satisfactions has increased and we can easily handled over 700+ tickets with just four persons. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 9/23/2025 "A great AI agent that adds value to the customer experience." 4/5 What do you like best about Sendbird? The added social networking features are great. Review collected by and hosted on G2.com. What do you dislike about Sendbird? It is generally very good. As it improves the agent could be more human like. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Reducing the load on CS consultants. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Enterprise (\> 1000 emp.) 6/15/2025 "A powerful chat platform" 3.5/5 What do you like best about Sendbird? Sendbird has its Scalability: It handle high volume messaging efficiently. Ease of Integration: It has a simple API integration process. Customization: Its flexible option for tailored experiences. Reliability:Has stable and consistent performance. All these Aspect make Sendbird a popular choice for business seeking robust messaging solutions. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Cost: Pricing can be steep for large-scale or enterprise applications. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? it enable businesses to build stronger relationship with its users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/28/2025 "Streamlined Chat Implementation" 4/5 What do you like best about Sendbird? Sendbird helped us get our Chat service off the ground quickly and without having to develop a ton of backend overhead so that we could evaluate the feature offering for our users. This saved us a ton of time developing a custom solution simply to evaluate the market fit. Review collected by and hosted on G2.com. What do you dislike about Sendbird? Unfortunately, we found that market fit didn't justify the cost of Sendbird in the long term. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? We needed a way to experiment with users chatting within our application. Sendbird provided a solid platform to implement quickly and get that information without significant initial overhead. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 4/25/2024 "Sendbird Review" 4/5 What do you like best about Sendbird? I appreciate the seamless messaging and ways to read the messages. Review collected by and hosted on G2.com. What do you dislike about Sendbird? I wish it was a bit more organized, I think the messages should be more sorted. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? It helps message the consumer easily and keep all messages within a space which we can all access and utilize. Review collected by and hosted on G2.com. Show More 10/15/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tucker L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tucker L.") TL Tucker L. Staff Software Eng & Team Lead Small-Business (50 or fewer emp.) 5/23/2024 "Good Product" 4/5 What do you like best about Sendbird? The complexity of implementing a messaging solution in-house is prohibitive, but sendbird makes it relatively simple. The performance is great, and we haven't experienced any downtime. The dashboard is easy to use. We have a good relationship with support, PMs, and solution architects at sendbird as well. The new AI Chatbot feature is exciting, and the dashboard makes it easy to use and understand. Review collected by and hosted on G2.com. What do you dislike about Sendbird? We have had issues with the react native SDKs that have required a considerable amount of back and forth with the sendbird team (and eventually required a fix). This delayed one of our releaeses. Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? Without sendbird it would be prohibitively time consuming and expensive to provide in app chat across users on our platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/sendbird/pricing) Sendbird Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_441fcac6fff4e8350713fa861629153e/cometchat.png "Product Avatar Image") CometChat 4.6/5(111) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fbab2eb4c5de3b7426b312d95dd56a04/stream-chat.png "Product Avatar Image") Stream Chat 4.5/5(53) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-stream-chat) ##### ##### Sendbird Features Communication Notifications In-App Messaging Internal Use Customization Conversation Archiving Lead Development Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/sendbird/features) ## Top-Rated Alternatives [ ![Stream Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stream Chat") Stream Chat 4.5/5(53) ](https://www.g2.com/products/stream-chat/reviews) [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![CometChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CometChat") CometChat 4.6/5(111) ](https://www.g2.com/products/cometchat/reviews) [ View All Alternatives ](https://www.g2.com/products/sendbird/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Push Notification](https://www.g2.com/categories/push-notification) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Push Notification](https://www.g2.com/categories/push-notification)[Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which education HR systems have documented ease of setup for institutions completing implementations in under six months?](https://www.g2.com/discussions/which-education-hr-systems-have-documented-ease-of-setup-for-institutions-completing-implementations-in-under-six-months)[Which machine translation platforms have a good on-premise or private cloud deployment option for a company that cannot send content to a third-party cloud service?](https://www.g2.com/discussions/which-machine-translation-platforms-have-a-good-on-premise-or-private-cloud-deployment-option-for-a-company-that-cannot-send-content-to-a-third-party-cloud-service)[What is the best work management tool for cross-functional teams?](https://www.g2.com/discussions/what-is-the-best-work-management-tool-for-cross-functional-teams) [What are the highest rated theater venue management platforms for capacity optimization and operational efficiency?](https://www.g2.com/discussions/what-are-the-highest-rated-theater-venue-management-platforms-for-capacity-optimization-and-operational-efficiency)[Which Blockchain as a Service platforms are highest rated for early-stage teams launching production-grade DApps?](https://www.g2.com/discussions/which-blockchain-as-a-service-platforms-are-highest-rated-for-early-stage-teams-launching-production-grade-dapps)[Pros and Cons Details](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)