--- title: Sendbird Reviews meta\_title: 'Sendbird Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 126 reviews by the users' company size, role or industry to find out how Sendbird works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 126 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Sendbird Reviews & Product Details Visit Website Sendbird is an omnichannel AI agent platform designed to enhance customer experience by facilitating autonomous support and sales conversations. This innovative solution enables businesses to engage with customers across various channels while ensuring that human agents remain available for more complex inquiries. By leveraging AI technology, Sendbird empowers enterprises to proactively communicate with their customers, fostering deeper connections and driving customer satisfaction. Primarily targeting enterprises aiming to improve their customer service and sales processes, Sendbird serves a diverse range of industries, including e-commerce, finance, and telecommunications. The platform is particularly beneficial for organizations that manage a high volume of customer interactions and require efficient handling of these conversations. By automating routine inquiries and interactions, businesses can allocate their human resources to more intricate issues, ultimately optimizing operational efficiency and enhancing overall service quality. One of the standout features of Sendbird is its seamless integration with existing communication channels, allowing businesses to maintain a consistent presence across platforms. This omnichannel approach ensures that customers can reach out for support or sales inquiries through their preferred medium, whether it be chat, email, or social media. Additionally, Sendbird's AI capabilities enable the platform to initiate proactive business messages, re-engaging customers and enhancing their overall experience. This proactive communication not only addresses customer needs but also anticipates them, leading to increased satisfaction and loyalty. The platform's robust communication APIs further differentiate Sendbird from other solutions in the market. These APIs are designed to be scalable and adaptable, allowing businesses to create customized AI agents that cater to their specific requirements. This flexibility enables organizations to develop tailored solutions that resonate with their target audience, ensuring that customer interactions are both meaningful and effective. Moreover, Sendbird's award-winning design underscores its commitment to delivering high-quality communication experiences that prioritize user engagement. Sendbird effectively combines advanced AI technology with a comprehensive communication framework, setting itself apart in the realm of customer engagement solutions. By automating routine tasks and enabling proactive outreach, the platform enhances customer interactions while supporting businesses in achieving their operational goals. With its focus on maintaining human involvement for complex inquiries, Sendbird strikes a balance between efficiency and personalization, making it a valuable tool for enterprises looking to elevate their customer experience. * * * Product Website Sendbird Seller [Sendbird](https://www.g2.com/sellers/sendbird) Discussions [Sendbird Community](https://www.g2.com/products/sendbird/discuss) Solution Type All-in-One Overview by Abhijit Jothilingam Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/sendbird/pricing) ## Sendbird Integrations (16) What do users say about integrations? Verified by Sendbird [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Freshworks ](https://www.g2.com/products/freshworks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Drive & Docs for Confluence ](https://www.g2.com/products/google-drive-docs-for-confluence/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") gther ](https://www.g2.com/products/gther/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Noom ](https://www.g2.com/products/noom/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Notion ](https://www.g2.com/products/notion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") React Native ](https://www.g2.com/products/react-native/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Agentforce ](https://www.g2.com/products/salesforce-agentforce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce AI Buddy ](https://www.g2.com/products/salesforce-ai-buddy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Customer Success ](https://www.g2.com/products/salesforce-customer-success/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Sprinklr Service ](https://www.g2.com/products/sprinklr-service/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.org ](https://www.g2.com/products/wordpress-org/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 7/7/2021 "Sendbird Review" 3/5 What do you like best about Sendbird? I like using this app because it helps to streamline in-app conversations with current, existing and potential clients. it makes things easier to help mange multiple conversations at once Review collected by and hosted on G2.com. What do you dislike about Sendbird? Sometimes it seems to freeze, and sometimes it's hard to close the app and then get the same conversation back - I feel like they disappear and then I worry I cant get them back again Review collected by and hosted on G2.com. What problems is Sendbird solving and how is that benefiting you? In app quick converstaion with potential and current clients. have benefited from being able to instantly chat with people as they are going through the sales process and helps manage sales Review collected by and hosted on G2.com. Show More 7/12/2021 Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 9 months ### Average Discount 13% [ View More Pricing Information ](https://www.g2.com/products/sendbird/pricing) Sendbird Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5(530) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_441fcac6fff4e8350713fa861629153e/cometchat.png "Product Avatar Image") CometChat 4.6/5(111) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fbab2eb4c5de3b7426b312d95dd56a04/stream-chat.png "Product Avatar Image") Stream Chat 4.5/5(53) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-stream-chat) ##### ##### Sendbird Features Communication Notifications In-App Messaging Internal Use Customization Conversation Archiving Lead Development Functionality Ease Of Integration API Call Speed Unified Communications Support Documentation Community Support Professional Support [ View More Features ](https://www.g2.com/products/sendbird/features) ## Top-Rated Alternatives [ ![Stream Chat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stream Chat") Stream Chat 4.5/5(53) ](https://www.g2.com/products/stream-chat/reviews) [ ![Twilio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![CometChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CometChat") CometChat 4.6/5(111) ](https://www.g2.com/products/cometchat/reviews) [ View All Alternatives ](https://www.g2.com/products/sendbird/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Push Notification](https://www.g2.com/categories/push-notification) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Push Notification](https://www.g2.com/categories/push-notification)[Bot Platforms](https://www.g2.com/categories/bot-platforms)[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which education HR systems have documented ease of setup for institutions completing implementations in under six months?](https://www.g2.com/discussions/which-education-hr-systems-have-documented-ease-of-setup-for-institutions-completing-implementations-in-under-six-months)[Which machine translation platforms have a good on-premise or private cloud deployment option for a company that cannot send content to a third-party cloud service?](https://www.g2.com/discussions/which-machine-translation-platforms-have-a-good-on-premise-or-private-cloud-deployment-option-for-a-company-that-cannot-send-content-to-a-third-party-cloud-service)[What is the best work management tool for cross-functional teams?](https://www.g2.com/discussions/what-is-the-best-work-management-tool-for-cross-functional-teams) [What are the highest rated theater venue management platforms for capacity optimization and operational efficiency?](https://www.g2.com/discussions/what-are-the-highest-rated-theater-venue-management-platforms-for-capacity-optimization-and-operational-efficiency)[Which Blockchain as a Service platforms are highest rated for early-stage teams launching production-grade DApps?](https://www.g2.com/discussions/which-blockchain-as-a-service-platforms-are-highest-rated-for-early-stage-teams-launching-production-grade-dapps)[Pros and Cons Details](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)