--- title: delight.ai Reviews meta_title: 'delight.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how delight.ai works for a business like yours. date_modified: '2026-08-06' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # delight.ai Reviews **Vendor:** Sendbird **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) ## About delight.ai Delight.ai is an AI concierge for customer service, developed by Sendbird, designed to enhance user interactions across multiple communication channels. This innovative solution is tailored for businesses in various sectors, including retail, travel, media, technology, and on-demand services. Delight.ai's primary function is to maintain a customer's history and context throughout different platforms such as chat, voice, SMS, email, and WhatsApp, ensuring that conversations can seamlessly transition without requiring customers to repeat themselves. The target audience for Delight.ai includes customer service teams and businesses seeking to improve their customer engagement and operational efficiency. By leveraging the Agent Memory Platform (AMP), organizations can provide a more cohesive and personalized experience for their customers. This is particularly beneficial in industries where customer inquiries may span multiple interactions or require detailed context to resolve effectively. Delight.ai not only answers questions but also performs tasks such as booking appointments, rescheduling, and updating accounts through its Actionbooks feature. This functionality is designed to draft actions for human review, ensuring that any changes are carefully considered before implementation. Delight.ai also addresses complex customer interactions through its Agent Steward feature, which takes ownership of cases that may require extended attention or span multiple sessions and systems. This capability allows for a more thorough resolution process, reducing the likelihood of customer frustration that can arise from disjointed communication. The platform's Trust OS provides essential tools for teams, including an audit log, version control, and an emergency off switch, which collectively enhance the oversight and reliability of the AI agent. These features ensure that any modifications to the AI can be reviewed and tested before they impact customer interactions. In terms of compliance and security, Delight.ai holds several important certifications, including GDPR, CCPA, ISO 42001:2023, and ISO 27001:2022, along with a HIPAA Type I report and a SOC 2 Type II report. This commitment to data protection and privacy is crucial for businesses that handle sensitive customer information. The pricing model is based on resolved conversations rather than per seat, allowing teams to scale their customer service capabilities without incurring excessive costs. This structure makes Delight.ai a flexible and efficient solution for organizations looking to enhance their customer service operations while maintaining control over their expenditures. - [View delight.ai pricing details and edition comparison](https://www.g2.com/products/sendbird-delight-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A54%3A18+-0500&secure%5Bsession_id%5D=707bb1a7-d978-41d2-a355-b45cbb0de1d9&secure%5Btoken%5D=fb832d6386b058196c76694ad33bbb9a42e688ecf02b270fa5ab62854181d507&format=llm_user) ## delight.ai Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top delight.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)