# Best Proactive Notification Software *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Proactive notification software, or proactive multi-channel communication software, helps raise awareness for customers and companies by providing useful information or alerting individuals to some upcoming activity or action. This software enables users to get notifications to which they have subscribed and alert customers of upcoming deadlines, payments, product updates, and noteworthy promotions, in addition to suspicious activity on their accounts. Proactive notification software can also alert customers about the events and other information of a company to help optimize customer service and increase sales. This type of software can deliver notifications in the form of SMS (text), voice messaging, email, or fax notifications, and can often allow for a two-way chat. To qualify for inclusion in the Proactive Notification category, a product must: - Allow users to receive reminders, alerts, and notifications in the form of one or more of the following methods: email, SMS, voice message, etc. - Integrate with customer database software, like CRM Software, in order to extract customer-related data ## Top Proactive Notification Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,629 reviews) | Omnichannel ticket routing with automation triggers | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 2 | [Textedly](https://www.g2.com/products/textedly/reviews) | 4.6/5.0 (1,363 reviews) | Mass employee alerts with keyword-based segmentation | "[Professional Support, Fast Approvals, and an Easy-to-Use UI](https://www.g2.com/survey_responses/textedly-review-12738037)" | | 3 | [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) | 4.7/5.0 (975 reviews) | Voice-first emergency alerts with multi-channel broadcast | "[Efficient and Cost-Effective Community Outreach Tool](https://www.g2.com/survey_responses/dialmycalls-review-11214112)" | | 4 | [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) | 4.4/5.0 (126 reviews) | Async event queuing for AWS-native workflows | "[Efficient, Scalable Messaging for ETL and Event-Driven Pipelines](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708)" | | 5 | [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) | 4.8/5.0 (815 reviews) | Emergency text broadcasts with two-way replies | "[Very user friendly, and time saving!](https://www.g2.com/survey_responses/text-em-all-review-8633417)" | | 6 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,463 reviews) | Omnichannel routing with Salesforce integration | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,429 reviews) | Omnichannel call routing with Salesforce integration | "[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)" | | 8 | [OneSignal](https://www.g2.com/products/onesignal/reviews) | 4.7/5.0 (1,185 reviews) | Cross-platform proactive notification with single-SDK integration | "[Very nice](https://www.g2.com/survey_responses/onesignal-review-12977679)" | | 9 | [Wati](https://www.g2.com/products/wati/reviews) | 4.6/5.0 (476 reviews) | WhatsApp broadcast campaigns with chatbot automation | "[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)" | | 10 | [ClickPost](https://www.g2.com/products/clickpost/reviews) | 4.8/5.0 (144 reviews) | Multi-carrier NDR automation with AI-powered customer outreach | "[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)" | --- ## What Are the Most Common Questions About Proactive Notification Software? *AI-generated · Last updated: May 26, 2026* ### What is the most affordable proactive notification software for SMBs? Based on G2 reviews, buyers looking for affordable proactive notification software for SMBs most often mention ease of setup, practical pricing, and the ability to send reminders or updates without adding a lot of technical overhead. According to verified users, Textedly is described as affordable and easy to operate for customer updates, while DialMyCalls is praised for pay-as-you-go or credit-based flexibility that fits smaller or inconsistent usage patterns. G2 reviewers also mention Text-Em-All as a budget-friendly option for group communication and emergency messaging. Across these reviews, SMB teams consistently value simple setup, dependable delivery, and tools that reduce manual outreach for reminders, alerts, and promotions. **Here are some of the top-rated products on G2:** - [Textedly](https://www.g2.com/products/textedly/reviews/textedly-review-12696770) – used for affordable customer updates, event reminders, and bulk texts with easy setup - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews/dialmycalls-review-12639569) – fits smaller teams with pay-as-you-go messaging for alerts and audience outreach - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews/text-em-all-review-11729507) – described as budget-friendly for broadcast text messages and team communication ### Which vendor provides multi-channel proactive messaging? Based on G2 reviews, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11784244) stands out most clearly for multi-channel proactive messaging in this category. According to verified users, teams use it to centralize email, chat, social media, phone, text, and ticket-based communication in one place. G2 reviewers mention that its automation, triggers, and unified workflows help support teams keep customers updated during transactions, handle high ticket volumes, and reduce fragmented communication across channels. Reviewers also note strengths in reporting, knowledge base support, and scalable workflows, though some mention setup complexity and cost considerations. Overall, the review themes consistently point to Zendesk as a strong fit for organizations that need one platform for coordinated, proactive outreach and service communications. ### Which vendor offers AI-powered notification personalization? Based on G2 reviews, the strongest signals around AI-powered notification personalization come from platforms that help teams segment audiences, automate journeys, or tailor outreach based on behavior. According to verified users, OneSignal is used to personalize push notifications, emails, and in-app messages with segmentation and audience targeting. G2 reviewers also mention Netcore Customer Engagement Platform for behavior-based journeys across email, SMS, WhatsApp, and website messaging, and Pushwoosh for segmentation and automated user journeys tied to event-based communication. Across these reviews, buyers repeatedly highlight easier targeting, automated flows, and more relevant messaging as the main benefits of AI-assisted personalization, rather than generic bulk sends. ### What platform integrates proactive notifications with CRM tools? Based on G2 reviews, buyers often look for proactive notification software that connects directly to CRM and customer data workflows so teams can trigger timely messages without switching tools. According to verified users, Zendesk for Customer Service supports integrations and APIs that help centralize support and follow-up communication. G2 reviewers also mention Salesmsg for working well with HubSpot and enabling reminder and follow-up messaging from CRM data, while Wati is noted for integrations with HubSpot, Zapier, Google Sheets, and other systems to move lead and customer details into messaging workflows. Across reviews, the most valued outcomes are less manual work, faster follow-up, and better visibility into customer conversations. ### What platform provides analytics on notification engagement? Based on G2 reviews, several products stand out for giving teams visibility into how notifications perform after they are sent. According to verified users, Pushly is frequently praised for clear reporting, strong analytics, and insights that help teams evaluate clicks, conversions, and audience response. G2 reviewers also mention OneSignal for real-time analytics tied to push campaigns and segmentation, while Pushwoosh is noted for campaign analysis, testing, and performance visibility across automated flows. Review themes consistently show that buyers value tools that make it easy to see what was delivered, how audiences responded, and which campaigns deserve optimization, especially for ongoing engagement and retention programs. ### What is the best proactive notification system for customer alerts? Based on G2 reviews, the best proactive notification system for customer alerts depends on whether teams prioritize support workflows, mass texting, or urgent outreach. According to verified users, Zendesk for Customer Service is often chosen for organized customer alerts tied to ticketing, automation, and multi-channel communication. G2 reviewers also highlight Textedly for quick customer updates, reminders, and promotions, and DialMyCalls for rapid mass alerts through voice and text when teams need to reach large groups quickly. Across the review data, buyers consistently value tools that centralize communications, speed up follow-up, and help make sure important updates are delivered without relying on manual one-by-one outreach. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12524091) – used for automated follow-up, ticket updates, and centralized customer communication - [Textedly](https://www.g2.com/products/textedly/reviews/textedly-review-12696770) – supports customer updates and reminders with easy bulk texting workflows - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews/dialmycalls-review-12795257) – helps teams send urgent alerts to large groups quickly during emergency situations ### Which proactive notification platform offers the fastest message delivery? Based on G2 reviews, several products earn strong mention for fast message delivery, especially in time-sensitive use cases. According to verified users, DialMyCalls is repeatedly described as helping teams notify large groups within seconds during emergencies, outages, and urgent updates. G2 reviewers also mention Dexatel for fast delivery of authentication messages and transaction notifications, and Pushwoosh for rapid push notification delivery during live or time-sensitive campaigns. Across the review set, buyers most often associate speed with tools that support urgent alerts, authentication, or real-time engagement. The strongest recurring theme is dependable delivery under pressure, particularly when delays can affect safety, trust, or response rates. ### Which tool supports proactive notifications for compliance purposes? Based on G2 reviews, buyers seeking proactive notifications for compliance purposes often emphasize auditability, secure communication, and documented workflows. According to verified users, Zendesk for Customer Service is used to maintain clear documentation trails, structured tracking, and centralized records that support audit readiness and consistent follow-up. G2 reviewers also mention Textline for healthcare communication where HIPAA compliance and two-way patient texting are important, while RedFlag is described as useful for safety requirements, emergency notices, and reliable mass alerts to employees or tenants. Across reviews, the common priority is having dependable messaging with traceability, controlled workflows, and clear records when communications need to meet internal or regulated standards. ### What is the top-rated proactive notification platform for enterprises? Based on G2 reviews, enterprise buyers tend to favor platforms that combine scale, automation, integrations, and centralized communication management. According to verified users, Zendesk for Customer Service is frequently described as a powerful, scalable platform for high-volume support, automation, and multi-channel communication across large teams. G2 reviewers also mention Genesys Cloud CX for complex customer journeys, omnichannel orchestration, and AI-supported routing, while Netcore Customer Engagement Platform is highlighted for managing engagement across email, SMS, WhatsApp, and website messaging from one place. Across these reviews, enterprise users consistently value broad channel support, workflow flexibility, reporting, and the ability to reduce manual work while maintaining organized communication at scale. **Here are some of the top-rated products on G2:** - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11784244) – supports scalable, multi-channel support and proactive communication workflows - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12502148) – fits enterprises managing complex customer journeys, routing, and digital channels - [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews/netcore-customer-engagement-platform-review-12038478) – helps teams run personalized journeys across major engagement channels ### Which solution supports automated event-based notifications? Based on G2 reviews, automated event-based notifications are a core strength for platforms built around triggers, workflows, and conditional delivery. According to verified users, SuprSend is specifically praised for end-to-end notification workflows, conditional logic, batching, and multi-channel delivery from one system. G2 reviewers also mention Knock for scheduling, branching, throttling, and workflow-based notifications that remove backend complexity, while Pushly is noted for behavior-based triggers and audience segmentation that support real-time engagement. Across these reviews, the most consistent buyer takeaway is that event-based notification tools are valued when they let teams automate delivery logic, reduce engineering effort, and keep messages timely across web, email, push, or in-app channels. ## How Many Proactive Notification Software Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Jul 2026) - **Average Rating**: 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: eShipz (+0.73%) - Among all products in this category, eShipz recorded the largest rating increase compared to last month *Last updated: July 04, 2026* ## How Does G2 Rank Proactive Notification Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,500+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Proactive Notification Software Is Best for Your Use Case? - **Leader:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Highest Performer:** [ClickPost](https://www.g2.com/products/clickpost/reviews) - **Easiest to Use:** [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) --- **Sponsored** ### DialMyCalls DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=9&secure%5Bchosen_at%5D=2026-07-04T11%3A12%3A14Z&secure%5Bdisplayable_resource_id%5D=9&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=9&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9170&secure%5Bresource_id%5D=9&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fproactive-notification&secure%5Btoken%5D=cc07d82285b73d6a166c18f363eab3f117b2fe7422e16cabf0b7c27fed5cb26c&secure%5Burl%5D=https%3A%2F%2Fwww.dialmycalls.com%2Fsignup&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Proactive Notification Software Products in 2026? ### 1. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,629 **How Do G2 Users Rate Zendesk for Customer Service?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) - **Ease of Use:** 8.6/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (395 reviews) - Customer Support (286 reviews) - Helpful (274 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (216 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (158 reviews) - Complexity (137 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Zendesk, noting its seamless integration and efficient workflow enhancements. - Users value the **centralized communication and automation features** of Zendesk, enhancing response times and operational efficiency. - Users value the **fast and organized customer support** provided by Zendesk, enhancing efficiency and response times. - Users appreciate the **ease of use** of Zendesk, finding navigation and email communication convenient and efficient. - Users value the **efficient ticket management** in Zendesk, enhancing collaboration and tracking customer queries seamlessly. **Cons:** - Users find the **missing features** in Zendesk limiting, impacting usability and customization options considerably. - Users find **limited features** in Zendesk, particularly with ZD Sell, impacting ease of use and customization. - Users find the **steep learning curve** of Zendesk's advanced features can be challenging for those lacking technical expertise. - Users find **limited customization** options frustrating, as it requires considerable time and understanding to optimize Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, especially for first-time users navigating advanced features. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- **"[Organized, Efficient Customer Support with Powerful Automation in Zendesk](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644)"** **Rating:** 5.0/5.0 stars *— David A.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-12919644) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 2. [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,363 **How Do G2 Users Rate Textedly?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 6.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Textedly?** - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** https://www.textedly.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly_ (400 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small-Business, 28% Mid-Market #### What Are Textedly's Pros and Cons? **Pros:** - Customer Support (336 reviews) - Ease of Use (323 reviews) - Helpful (257 reviews) - Communication (141 reviews) - Text Messaging (134 reviews) **Cons:** - Expensive (93 reviews) - Missing Features (79 reviews) - SMS Issues (58 reviews) - Learning Curve (57 reviews) - Limited Texting Features (52 reviews) ### What Do G2 Reviewers Say About Textedly? *AI-generated summary from verified user reviews* **Pros:** - Users rave about Textedly's **fantastic customer support** , highlighting quick responses and effective solutions for marketing challenges. - Users find Textedly's **ease of use** impressive, enhancing communication and streamlining campaign management effortlessly. - Users find the **customer support** of Textedly to be incredibly helpful and responsive, enhancing their experience significantly. - Users value the **easy communication** with Textedly, praising its simplicity and effectiveness in engaging audiences. - Users value the **time-saving text messaging** features of Textedly, enhancing patient communication and appointment reminders. **Cons:** - Users find the pricing to be **higher than competitors** , making it challenging for small businesses to afford. - Users express a desire for **missing features** such as text list storage and a mobile app for better usability. - Users often face **SMS issues** such as message character limits and non-delivery, complicating their communication needs. - Users find the **learning curve steep** , requiring extensive setup and information to get started effectively. - Users find the **limited texting features** of Textedly restrictive and frustrating for effective communication. #### What Are Recent G2 Reviews of Textedly? **"[Professional Support, Fast Approvals, and an Easy-to-Use UI](https://www.g2.com/survey_responses/textedly-review-12738037)"** **Rating:** 4.5/5.0 stars *— Youssef H.* [Read full review](https://www.g2.com/survey_responses/textedly-review-12738037) --- **"[Textedly Is Easy to Use with truly Top-Tier Customer Support](https://www.g2.com/survey_responses/textedly-review-13041290)"** **Rating:** 5.0/5.0 stars *— Bethany V.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) --- #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### 3. [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. **Average Rating:** 4.7/5.0 **Total Reviews:** 975 **How Do G2 Users Rate DialMyCalls?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind DialMyCalls?** - **Seller:** [OnTimeTelecom](https://www.g2.com/sellers/ontimetelecom) - **Company Website:** https://www.dialmycalls.com/ - **Year Founded:** 2007 - **HQ Location:** Jupiter, FL - **Twitter:** @DialMyCalls (5,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1115397/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Pastor, Owner - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 58% Small-Business, 36% Mid-Market #### What Are DialMyCalls's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Customer Support (72 reviews) - Easy Setup (60 reviews) - Simple (59 reviews) - Affordable (47 reviews) **Cons:** - Messaging Issues (19 reviews) - Learning Curve (17 reviews) - Expensive (16 reviews) - Complex Interface (13 reviews) - Notification Issues (13 reviews) ### What Do G2 Reviewers Say About DialMyCalls? *AI-generated summary from verified user reviews* **Pros:** - Users find DialMyCalls to be **easy to use** , with a straightforward interface for quick notifications and broadcasts. - Users praise the **excellent customer support** of DialMyCalls, effectively resolving issues and enhancing overall user experience. - Users love the **easy setup** of DialMyCalls, highlighting its user-friendly experience and quick registration process. - Users commend the **simplicity and user-friendliness** of DialMyCalls, enhancing communication and efficiency during emergencies. - Users find DialMyCalls to be **affordable** , enabling effective communication without exceeding their budget. **Cons:** - Users face **messaging issues** with undelivered texts and unclear reports, complicating their communication efforts and experience. - Users face a **learning curve** with DialMyCalls, especially during the initial setup and verification process. - Users mention that DialMyCalls can be **expensive** , suggesting lower prices for credits would improve the service. - Users find the **complex interface** of DialMyCalls frustrating, requiring time to navigate and understand effectively. - Users face **notification issues** , including cumbersome processes and lack of support for message verifications, complicating their experience. #### What Are Recent G2 Reviews of DialMyCalls? **"[Efficient and Cost-Effective Community Outreach Tool](https://www.g2.com/survey_responses/dialmycalls-review-11214112)"** **Rating:** 5.0/5.0 stars *— Sean L.* [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-11214112) --- **"[Simple, Flexible Pay-As-You-Go Messaging That Fits Our Workflow](https://www.g2.com/survey_responses/dialmycalls-review-12792601)"** **Rating:** 5.0/5.0 stars *— Jude H.* [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-12792601) --- ### 4. [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring reliable communication without the need to manage underlying infrastructure. Key Features and Functionality: - Queue Types: SQS offers two types of queues: - Standard Queues: Provide high throughput, at-least-once delivery, and best-effort ordering, making them suitable for applications where occasional duplicate messages and out-of-order delivery are acceptable. - FIFO Queues: Ensure exactly-once processing and preserve the exact order of messages, ideal for applications where the order of operations is critical. - Scalability: Automatically scales to handle any volume of messages, processing thousands to millions of messages per second without manual intervention. - Reliability: Messages are redundantly stored across multiple servers and Availability Zones, ensuring high availability and durability. - Security: Supports server-side encryption (SSE) using AWS Key Management Service (KMS) to protect the contents of messages. - Integration: Seamlessly integrates with other AWS services such as Lambda, EC2, ECS, SNS, and EventBridge, facilitating the development of complex, event-driven architectures. - Cost-Effectiveness: Operates on a pay-per-use model, eliminating the need for upfront costs and capacity planning, thus reducing operational overhead. Primary Value and Problem Solved: Amazon SQS simplifies the process of building scalable and reliable distributed systems by decoupling application components. It eliminates the complexity of managing message-oriented middleware, allowing development teams to focus on innovation rather than infrastructure maintenance. By providing a secure, durable, and highly available message queuing service, SQS ensures that messages are reliably delivered between components, even in the face of varying workloads and system failures. This leads to increased application reliability, improved scalability, and faster development cycles. **Average Rating:** 4.4/5.0 **Total Reviews:** 126 **How Do G2 Users Rate Amazon Simple Queue Service (SQS)?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 7.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Amazon Simple Queue Service (SQS)?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 37% Small-Business, 32% Enterprise #### What Are Amazon Simple Queue Service (SQS)'s Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Cloud Storage (9 reviews) - Cloud Services (6 reviews) - Easy Access (6 reviews) - Customer Support (5 reviews) **Cons:** - Expensive (9 reviews) - Complexity Issues (3 reviews) - Connectivity Issues (3 reviews) - Slow Internet Speed (3 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Amazon Simple Queue Service (SQS)? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Amazon SQS, finding integration and implementation straightforward and efficient. - Users appreciate the **unlimited storage capacity** of Amazon S3, enabling scalable and cost-effective solutions for their projects. - Users find **Amazon SQS's cloud services** incredibly convenient, enabling swift data access and effortless sharing. - Users appreciate the **easy access** to AWS storage configurations, making data management simple and efficient. - Users praise the **prompt customer support** of Amazon SQS, ensuring quick resolutions and assistance when needed. **Cons:** - Users find the **pricing system too expensive** for small organizations, limiting accessibility and overall satisfaction. - Users find the **complexity issues** of Amazon SQS challenging, making it less accessible for casual users compared to alternatives. - Users face **connectivity issues** with Amazon SQS, requiring continuous high-speed internet for optimal performance. - Users experience **slow internet speed** which affects data transfer and access, hindering overall performance with SQS. - Users find the **complexity of writing bucket policies** a barrier, making it less accessible for casual users. #### What Are Recent G2 Reviews of Amazon Simple Queue Service (SQS)? **"[A robust, cost-effective queueing system that just works](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124)"** **Rating:** 5.0/5.0 stars *— Dhaval C.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124) --- **"[Efficient, Scalable Messaging for ETL and Event-Driven Pipelines](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708)"** **Rating:** 5.0/5.0 stars *— mani s.* [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708) --- #### What Are G2 Users Discussing About Amazon Simple Queue Service (SQS)? - [What is Amazon Simple Queue Service (SQS) used for?](https://www.g2.com/discussions/what-is-amazon-simple-queue-service-sqs-used-for) - 1 comment - [What is queue in AWS?](https://www.g2.com/discussions/what-is-queue-in-aws) - 1 comment - [How do I use SQS queue?](https://www.g2.com/discussions/how-do-i-use-sqs-queue) - [What is the use of Amazon SQS?](https://www.g2.com/discussions/what-is-the-use-of-amazon-sqs) - [What type of queuing system is Amazon SQS?](https://www.g2.com/discussions/what-type-of-queuing-system-is-amazon-sqs) ### 5. [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a diverse range of users, including schools, non-profits, businesses, and community organizations, enabling them to reach their audiences swiftly and efficiently. By providing a streamlined communication solution, Text-Em-All addresses the need for timely and effective messaging in various contexts. The service is particularly valuable for organizations that require rapid dissemination of important information, such as emergency alerts, event notifications, or updates on critical changes. For instance, schools can utilize Text-Em-All to keep parents informed about school closures or safety protocols, ensuring that vital information reaches families without delay. Non-profits can engage volunteers and supporters with updates on initiatives or fundraising efforts, fostering a sense of community and involvement. Businesses can also leverage the platform to communicate with employees or customers, enhancing engagement and driving growth through effective SMS marketing. The versatility of Text-Em-All makes it an essential tool for any organization looking to enhance their communication strategy. Key features of Text-Em-All include a user-friendly interface that simplifies the process of creating and sending messages, making it accessible for users with varying levels of technical expertise. The platform offers robust analytics that allow organizations to track engagement and response rates, providing valuable insights into the effectiveness of their messaging campaigns. Additionally, Text-Em-All supports various messaging formats, including text and voice, offering flexibility in how information is shared. This adaptability ensures that organizations can tailor their communication to best suit their audience's preferences. What sets Text-Em-All apart in the mass messaging category is not only its functionality but also its strong organizational culture. The company prioritizes compassion, authenticity, and shared excellence, creating a positive work environment that reflects in its customer interactions. By refraining from delivering spam or political messages, Text-Em-All emphasizes a commitment to community well-being, ensuring that the focus remains on delivering value to users and their audiences. This dedication to being a joy to do business with enhances the overall user experience, making it easier for organizations to adopt and integrate the service into their communication practices. In a fast-paced communication landscape, Text-Em-All fosters a sense of trust and reliability by placing people above profit and greatness over growth. This approach not only enhances the effectiveness of communication efforts but also builds lasting relationships between organizations and their audiences. **Average Rating:** 4.8/5.0 **Total Reviews:** 815 **How Do G2 Users Rate Text-Em-All?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.9/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Text-Em-All?** - **Seller:** [Text-Em-All](https://www.g2.com/sellers/text-em-all) - **Company Website:** https://www.text-em-all.com/mass-texting-service - **Year Founded:** 2005 - **HQ Location:** Frisco, TX - **Twitter:** @TextEmAll (1,441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/236007/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Pastor - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 47% Small-Business, 43% Mid-Market #### What Are Text-Em-All's Pros and Cons? **Pros:** - Ease of Use (53 reviews) - Text Messaging (38 reviews) - Communication (27 reviews) - Simple (26 reviews) - Easy Setup (24 reviews) **Cons:** - Expensive (19 reviews) - Messaging Issues (15 reviews) - Limited Texting Features (11 reviews) - Pricing Issues (11 reviews) - Character Limitation (9 reviews) ### What Do G2 Reviewers Say About Text-Em-All? *AI-generated summary from verified user reviews* **Pros:** - Users highly value the **ease of use** of Text-Em-All, especially for managing large-scale communication efficiently. - Users commend the **easy setup and cost-effectiveness** of Text-Em-All, making communication efficient for various needs. - Users value the **effective communication** capabilities of Text-Em-All, easily reaching large groups with factual messages. - Users value the **ease of use** of Text-Em-All, appreciating its affordability and efficient communication features. - Users appreciate the **easy setup** of Text-Em-All, enabling quick and efficient communication management for large teams. **Cons:** - Users find the **cost of Text-Em-All too high** and seek more affordable alternatives for their needs. - Users face **messaging issues** like language limitations, mobile app restrictions, and unfair charging practices affecting their experience. - Users express frustration over the **limited texting features** , including broadcast capabilities and character restrictions. - Users find **pricing issues** with Text-Em-All due to high costs and complicated point purchases for message sending. - Users find the **character limitation per credit** restrictive, feeling they should have more flexibility for longer messages. #### What Are Recent G2 Reviews of Text-Em-All? **"[Very user friendly, and time saving!](https://www.g2.com/survey_responses/text-em-all-review-8633417)"** **Rating:** 5.0/5.0 stars *— Sammi G.* [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8633417) --- **"[Easy and effective](https://www.g2.com/survey_responses/text-em-all-review-8172244)"** **Rating:** 4.5/5.0 stars *— Valerie Rochelle R.* [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8172244) --- #### What Are G2 Users Discussing About Text-Em-All? - [What is Text-Em-All used for?](https://www.g2.com/discussions/what-is-text-em-all-used-for) - [What is the purpose of SMS texting?](https://www.g2.com/discussions/what-is-the-purpose-of-sms-texting) - 1 comment - [How does call em all work?](https://www.g2.com/discussions/how-does-call-em-all-work) - 2 comments - [What are the common features of text messaging?](https://www.g2.com/discussions/text-em-all-what-are-the-common-features-of-text-messaging) - 1 comment ### 6. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,463 **How Do G2 Users Rate Genesys Cloud CX?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Genesys Cloud CX?** - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** https://www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys (32,180 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/601919/ (8,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Mid-Market, 40% Enterprise #### What Are Genesys Cloud CX's Pros and Cons? **Pros:** - Ease of Use (135 reviews) - Features (98 reviews) - Reliability (76 reviews) - Efficiency (72 reviews) - Helpful (60 reviews) **Cons:** - Limited Features (55 reviews) - Missing Features (53 reviews) - Complexity (42 reviews) - Inadequate Reporting (38 reviews) - Learning Curve (37 reviews) ### What Do G2 Reviewers Say About Genesys Cloud CX? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Genesys Cloud CX enhances operational efficiency and supports seamless communication channels. - Users value the **continuous innovation and feature-rich environment** of Genesys Cloud CX, enhancing multi-channel communication effectively. - Users value the **reliability** of Genesys Cloud CX, ensuring seamless access and business continuity for projects. - Users value the **efficiency of Genesys Cloud CX** , which streamlines operations and enhances agility in service delivery. - Users find the **customization options** in Genesys Cloud CX invaluable for meeting their specific routing needs. **Cons:** - Users note **limited features** , requiring additional licenses and lacking specific functionalities, which complicates usage for smaller organizations. - Users note the **missing features** in Genesys Cloud CX, requiring additional licenses and limiting functionality for certain needs. - Users often find the **complexity** of Genesys Cloud CX challenging, particularly during initial setup and navigation. - Users find the **inadequate reporting** in Genesys Cloud CX frustrating due to limitations and lack of customization options. - Users find the **learning curve challenging** , particularly with complex features and an overwhelming interface for new users. #### What Are Recent G2 Reviews of Genesys Cloud CX? **"[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)"** **Rating:** 5.0/5.0 stars *— Lucas A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) --- **"[A Flexible and Scalable Platform for Modern Customer Experience](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148)"** **Rating:** 5.0/5.0 stars *— Phaneendra A.* [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12502148) --- #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 2 comments, 1 upvote - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,429 **How Do G2 Users Rate Talkdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Talkdesk?** - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** https://www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk (6,959 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837787/ (1,377 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Supervisor, Team Lead - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Mid-Market, 21% Enterprise #### What Are Talkdesk's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Efficiency (113 reviews) - Features (112 reviews) - Customer Satisfaction (107 reviews) - Call Management (102 reviews) **Cons:** - Call Issues (66 reviews) - Poor Reporting (43 reviews) - Technical Issues (42 reviews) - Missing Features (37 reviews) - Connection Issues (33 reviews) ### What Do G2 Reviewers Say About Talkdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and quality scores. - Users value the **efficiency** of Talkdesk, seamlessly managing multiple communication channels to enhance customer service. - Users appreciate the **comprehensive features** of Talkdesk, making setup and operation seamless and efficient. - Users appreciate Talkdesk's **easy CRM integration** , enhancing their call management experience and boosting efficiency for support teams. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and reducing agent workload significantly. **Cons:** - Users experience **call issues** with Talkdesk, including network problems, audio quality, and dropped calls during conversations. - Users often face **technical issues** such as call clarity problems, glitches, and the need for frequent restarts. - Users express frustration over **missing features** , such as spellcheck and flexibility in updating ticket statuses during calls. - Users face frequent **connection issues** with Talkdesk, leading to technical problems and frustrating delays in communication. - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. #### What Are Recent G2 Reviews of Talkdesk? **"[Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot](https://www.g2.com/survey_responses/talkdesk-review-13052171)"** **Rating:** 4.0/5.0 stars *— Azeddine E.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13052171) --- **"[Built a whole healthcare call flow in it - took time but it actually works](https://www.g2.com/survey_responses/talkdesk-review-12800159)"** **Rating:** 4.5/5.0 stars *— Anurag S.* [Read full review](https://www.g2.com/survey_responses/talkdesk-review-12800159) --- #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### 8. [OneSignal](https://www.g2.com/products/onesignal/reviews) OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,185 **How Do G2 Users Rate OneSignal?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 9.0/10 (Category avg: 8.5/10) **Who Is the Company Behind OneSignal?** - **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal) - **Company Website:** https://www.onesignal.com - **Year Founded:** 2014 - **HQ Location:** San Mateo, California - **Twitter:** @onesignal (5,546 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6424376/ (173 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 53% Small-Business, 25% Mid-Market #### What Are OneSignal's Pros and Cons? **Pros:** - Ease of Use (143 reviews) - Notifications (114 reviews) - Notification Features (105 reviews) - Easy Setup (74 reviews) - Automation (60 reviews) **Cons:** - Missing Features (33 reviews) - Learning Curve (30 reviews) - Limited Features (28 reviews) - Expensive (21 reviews) - Not Intuitive (15 reviews) ### What Do G2 Reviewers Say About OneSignal? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of OneSignal, making notification setup and segmentation straightforward and efficient. - Users value the **reliable notifications** from OneSignal, appreciating the effortless setup and effective targeting capabilities. - Users love the **easy setup and rich notification features** of OneSignal, enhancing user engagement and experience. - Users appreciate the **easy setup** of OneSignal, finding it simpler than traditional email campaigns. - Users love the **efficiency of automation** in OneSignal, enabling quick and personalized communication with ease. **Cons:** - Users note the **missing features** in OneSignal, particularly in the free version and advanced automation tools. - Users find the **learning curve steep** , wishing for clearer tips and easier setup for advanced features. - Users feel that OneSignal has **limited features** , particularly in automation and free access to tools. - Users find **OneSignal's pricing can add up** with advanced features locked behind paid plans, especially with scaling needs. - Users find the setup process **not intuitive** , wishing for clearer guides and simpler message resending options. #### What Are Recent G2 Reviews of OneSignal? **"[Very nice](https://www.g2.com/survey_responses/onesignal-review-12977679)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679) --- **"[Reliable Push Notifications That Improve Customer Engagement](https://www.g2.com/survey_responses/onesignal-review-13062594)"** **Rating:** 5.0/5.0 stars *— Adhiraj S.* [Read full review](https://www.g2.com/survey_responses/onesignal-review-13062594) --- #### What Are G2 Users Discussing About OneSignal? - [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 3 comments, 3 upvotes ### 9. [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 476 **How Do G2 Users Rate Wati?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Wati?** - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** https://www.wati.io/ - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati_io (594 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/watiglobal/ (275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 73% Small-Business, 20% Mid-Market #### What Are Wati's Pros and Cons? **Pros:** - Ease of Use (178 reviews) - Automation (117 reviews) - Customer Support (89 reviews) - Features (88 reviews) - Easy Setup (86 reviews) **Cons:** - Expensive (61 reviews) - Cost (49 reviews) - Missing Features (37 reviews) - Pricing Issues (36 reviews) - Messaging Issues (31 reviews) ### What Do G2 Reviewers Say About Wati? *AI-generated summary from verified user reviews* **Pros:** - Users highlight WATI's **ease of use** , appreciating its intuitive design and seamless automation for various needs. - Users appreciate the **ease of automation** in WATI, enhancing communication and efficiency for businesses and startups. - Users commend Wati for its **excellent customer support** , highlighting availability, patience, and helpfulness in resolving issues. - Users appreciate the **ease of use and flexibility** of Wati, enabling effective communication and automation for businesses. - Users praise the **super easy setup** of WATI, making integration with WhatsApp seamless and user-friendly for teams. **Cons:** - Users find WATI's pricing **can add up quickly** , especially with high message volumes and additional fees involved. - Users highlight that the **cost** of Wati may be a hurdle for smaller businesses, particularly nonprofits seeking affordability. - Users desire more **missing features** like dark mode, internal notes, and improved customer service options. - Users find **pricing issues** a barrier, especially for smaller businesses and non-profits struggling with costs. - Users report **messaging issues** with Wati, citing delays, undelivered messages, and restrictions from the WhatsApp API. #### What Are Recent G2 Reviews of Wati? **"[Organized WhatsApp Communication with Powerful Automation, Integrations, and AI, Pricey for SMBs](https://www.g2.com/survey_responses/wati-review-12859197)"** **Rating:** 4.0/5.0 stars *— Nilabja U.* [Read full review](https://www.g2.com/survey_responses/wati-review-12859197) --- **"[Seamless API Integration and Reliable Performance for Streamlined Lead Management](https://www.g2.com/survey_responses/wati-review-13035486)"** **Rating:** 5.0/5.0 stars *— Abhishek p.* [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) --- #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### 10. [ClickPost](https://www.g2.com/products/clickpost/reviews) ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. **Average Rating:** 4.8/5.0 **Total Reviews:** 144 **How Do G2 Users Rate ClickPost?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind ClickPost?** - **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost) - **Company Website:** https://www.clickpost.ai/ - **HQ Location:** Recife , Pernambuco - **Twitter:** @ClickPost (198 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/playnaweb/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 59% Mid-Market, 21% Small-Business #### What Are ClickPost's Pros and Cons? **Pros:** - Tracking (44 reviews) - Ease of Use (41 reviews) - Customer Support (34 reviews) - Service Quality (24 reviews) - Real-time Tracking (23 reviews) **Cons:** - Limited Customization (7 reviews) - Missing Features (7 reviews) - Delay Issues (6 reviews) - Tracking Issues (6 reviews) - Delays (5 reviews) ### What Do G2 Reviewers Say About ClickPost? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time tracking and automated workflows** of ClickPost, enhancing efficiency and delivery success. - Users find ClickPost to be **easy to use** , streamlining operations and enhancing delivery management efficiently. - Users appreciate the **excellent customer support** of ClickPost, which is proactive and enhances the overall experience. - Users value the **excellent service quality** of ClickPost, highlighted by proactive support and streamlined logistics management. - Users appreciate the **reliable real-time shipment tracking** of ClickPost, enhancing visibility and communication throughout the delivery process. **Cons:** - Users note **limited customization options** , which can hinder specific workflows and integrations with other software. - Users note the **missing features** in ClickPost, particularly regarding courier tech gaps and limited feedback options. - Users experience **delay issues** with real-time tracking and shipment status updates, impacting overall efficiency. - Users express concerns about **tracking issues** due to delays and unclear remarks, hindering effective shipment management. - Users face frequent **delays** in development and updates, impacting shipment accuracy and overall efficiency. #### What Are Recent G2 Reviews of ClickPost? **"[Smooth Onboarding and a User-Friendly Experience](https://www.g2.com/survey_responses/clickpost-review-12439989)"** **Rating:** 5.0/5.0 stars *— Murtuza S.* [Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989) --- **"[Seamless API Integration and Logistics Management](https://www.g2.com/survey_responses/clickpost-review-12740159)"** **Rating:** 4.5/5.0 stars *— Aviral G.* [Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159) --- #### What Are G2 Users Discussing About ClickPost? - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) ### 11. [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 379 **How Do G2 Users Rate Textline?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 7.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Textline?** - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** https://textline.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline (281 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (62 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Textline's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Customer Support (127 reviews) - Helpful (125 reviews) - Communication (85 reviews) - Features (79 reviews) **Cons:** - Missing Features (37 reviews) - Messaging Issues (31 reviews) - Notification Issues (26 reviews) - Limited Features (19 reviews) - SMS Issues (19 reviews) ### What Do G2 Reviewers Say About Textline? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Textline, enjoying its straightforward interface and quick setup. - Users praise the **friendly and responsive customer support** from Textline, ensuring prompt assistance for all inquiries. - Users appreciate the **helpful customer support** of Textline, praising its quick responses and efficient issue resolution. - Users appreciate the **excellent communication capabilities** of Textline, enhancing customer support and service delivery efficiency. - Users appreciate Textline's **efficient communication features** that enhance customer support and streamline workflow effectively. **Cons:** - Users desire **missing features** like message tracking, editing, advanced billing, and better integrations for Textline. - Users experience **messaging issues** with delayed message updates and navigation difficulties within the app. - Users struggle with **notification issues** such as excessive alerts and limited filtering options for messages and tags. - Users find Textline's **limited features** restrictive, particularly lacking bulk messaging shortcuts and advanced integrations. - Users experience **unexplained errors and failures** to send messages, complicating communication with no clear guidance. #### What Are Recent G2 Reviews of Textline? **"[Textline Makes Patient Communication Smooth, Fast, and Easy](https://www.g2.com/survey_responses/textline-review-12696238)"** **Rating:** 5.0/5.0 stars *— Bahareh H.* [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) --- **"[Efficient, Versatile, and Essential Communication Tool](https://www.g2.com/survey_responses/textline-review-10345791)"** **Rating:** 5.0/5.0 stars *— Greg S.* [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) --- #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### 12. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (138 reviews) - Easy Communication (71 reviews) - Easy Integration (64 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (21 reviews) - Sending Issues (17 reviews) - Slow Loading (16 reviews) - SMS Issues (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Salesmsg greatly enhances communication and organization, streamlining their workflow. - Users find Salesmsg to provide **easy communication** , facilitating contact with patients without disruption. - Users love the **easy integration** of Salesmsg with CRM, enhancing their communication with leads and customers effectively. - Users value the **seamless integrations** of Salesmsg, enhancing communication with leads and improving workflow efficiency. - Users highlight the **responsive customer support** of Salesmsg, ensuring help is always available when needed. **Cons:** - Users find the **missing features** like dark mode and large image uploads hinder their experience with Salesmsg. - Users report **messaging issues** such as delays, difficulty tracking conversations, and frustrations with interrupted broadcasts. - Users express frustration with the **sending issues** , including difficulties in sending photos and frequent resending requirements. - Users often face **slow loading times** for the contact database, impacting efficiency during client communications. - Users report **SMS delivery issues** , particularly during large campaigns, impacting the overall effectiveness of Salesmsg. #### What Are Recent G2 Reviews of Salesmsg? **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 13. [Dexatel](https://www.g2.com/products/dexatel/reviews) Dexatel is an API-first, AI-powered Communications Platform as a Service (CPaaS) built for secure, scalable, and mission-critical business communications. With Dexatel Verify, companies run fast and reliable user verification and 2FA across SMS, Voice, Flash Call, WhatsApp, Viber, Telegram, and Email. Smart routing, adaptive fallback, and fraud prevention help improve delivery rates, reduce OTP costs, and increase successful logins. With Dexatel Engage, teams deliver personalized omnichannel campaigns and notifications via SMS, WhatsApp, Viber, RCS, and Email. Advanced segmentation and analytics help drive higher conversions, engagement, and retention. Dexatel also includes: Dexatel Link for enterprise messaging and voice APIs Dexatel Lookup for number intelligence, validation, and risk detection Companies choose Dexatel to: Verify users instantly with multi-channel OTP and fast fallback Reduce messaging costs with intelligent routing and channel mix Improve engagement with personalized, multi-channel communication Maintain compliance with GDPR, ISO/IEC 27001, and enterprise-grade security Trusted by fintechs, marketplaces, gaming platforms, eCommerce brands, and SaaS companies, Dexatel powers faster, safer, and more reliable communication at global scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Dexatel?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Ease of Admin:** 10.0/10 (Category avg: 8.9/10) - **Ease of Use:** 10.0/10 (Category avg: 9.0/10) **Who Is the Company Behind Dexatel?** - **Seller:** [Dexatel](https://www.g2.com/sellers/dexatel-f489220f-4ccb-4a25-ab3c-0119e50a32e0) - **Company Website:** https://dexatel.com/ - **Year Founded:** 2015 - **HQ Location:** Tallinn, EE - **Twitter:** @dexatel (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dexatel-ou/ (81 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Computer Software, Telecommunications - **Company Size:** 40% Mid-Market, 36% Enterprise #### What Are Dexatel's Pros and Cons? **Pros:** - API Integration (1 reviews) - Ease of Use (1 reviews) - Reliability (1 reviews) - Time Management (1 reviews) - Time-Saving (1 reviews) ### What Do G2 Reviewers Say About Dexatel? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy and reliable API integration** of Dexatel, streamlining workflows and saving valuable time. - Users appreciate the **ease of use** of Dexatel, streamlining workflows and saving time on verification tasks. - Users appreciate the **reliability** of Dexatel Verify, making workflows quick and accurate for time-saving benefits. - Users appreciate the **efficient time management** provided by Dexatel Verify, streamlining workflows and enhancing productivity. - Users appreciate the **time-saving efficiency** of Dexatel Verify, streamlining workflows and enhancing productivity significantly. #### What Are Recent G2 Reviews of Dexatel? **"[One platform for user Authentication, Notifications, and customer Engagement](https://www.g2.com/survey_responses/dexatel-review-13001300)"** **Rating:** 5.0/5.0 stars *— Mike B.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13001300) --- **"[Scalable Messaging Platform for High-Volume Tech Recruitment](https://www.g2.com/survey_responses/dexatel-review-13057794)"** **Rating:** 5.0/5.0 stars *— erik r.* [Read full review](https://www.g2.com/survey_responses/dexatel-review-13057794) --- #### What Are G2 Users Discussing About Dexatel? - [What is Dexatel used for?](https://www.g2.com/discussions/what-is-dexatel-used-for) ### 14. [MoEngage](https://www.g2.com/products/moengage/reviews) MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more. Enterprises use MoEngage to be more agile, efficient, and independent. They achieve this by increasing campaign velocity, reducing the time to go live, optimizing at scale, and eliminating redundancy while maintaining data security and privacy. \> Data Ingestion and Management: MoEngage combines data from multiple offline and online sources to help brands gain a 360-degree view of their customers. \> Customer, Journey, and Campaign Insights: MoEngage Analytics provides marketers and product owners with real-time insights into customer behavior, journey, product usage, preferences, and interests. \> Segmentation and Personalization: Brands can leverage MoEngage’s Real-time Segmentation and Personalization suite to orchestrate journeys and build 1:1 experiences across the website, mobile, email, social, and instant messaging channels. \> Transactional Messaging/Critical Alert Infrastructure: MoEngage Inform, the transactional messaging infrastructure, helps brands unify their promotional and transactional communication on a single platform, enabling better insights and lower maintenance costs. \> Proprietary AI Agents and Machine Learning: MoEngage’s AI Agents help marketers develop winning copies and creatives, build customer segments, craft relevant journeys, optimize campaigns and channels that boost engagement, and reduce campaign go-live times. MoEngage complies with GDPR, CCPA, SOC2 Type 2, CSA STAR Level 2, ISO 27001:2022, HIPAA, PIMS ISO 27701: 2019, and the BCMS ISO 22301: 2019 requirements to fulfill the data privacy and security needs of enterprise brands. For over a decade, leading consumer brands in 60+ countries have been using MoEngage to reach enterprise goals that are most important to their global business without compromising quality or speed of execution. Our ever-expanding partner ecosystem helps enterprise brands build a lean, flexible, and reliable martech stack. With offices in 13 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. **Average Rating:** 4.5/5.0 **Total Reviews:** 509 **How Do G2 Users Rate MoEngage?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 9.5/10 (Category avg: 8.5/10) **Who Is the Company Behind MoEngage?** - **Seller:** [MoEngage](https://www.g2.com/sellers/moengage) - **Company Website:** https://www.moengage.com/ - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @moengage (2,530 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4800048/ (899 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Online Media - **Company Size:** 56% Mid-Market, 24% Small-Business #### What Are MoEngage's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (38 reviews) - Analytics (32 reviews) - Helpful (32 reviews) - Campaign Management (30 reviews) **Cons:** - Missing Features (16 reviews) - Learning Curve (14 reviews) - Limitations (12 reviews) - Complexity (10 reviews) - Difficult Learning (9 reviews) ### What Do G2 Reviewers Say About MoEngage? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of MoEngage, highlighting its user-friendly interface and manageable data handling. - Users love the **ease of building funnels** with MoEngage, gaining valuable insights for QA and decision-making. - Users find MoEngage's **analytics features intuitive** , enabling seamless funnel creation and real-time segment updates for insights. - Users find MoEngage **highly helpful** for segment flows and data management, enhancing campaign effectiveness significantly. - Users value the **effective campaign management** of MoEngage, enhancing lead generation and simplifying data handling. **Cons:** - Users find the **missing features** in MoEngage, such as session-related attributes and notification issues, frustrating. - Users find the **steep learning curve** challenging for new users, requiring significant time to master the platform. - Users find **limitations in live features and high scaling costs** of MoEngage, impacting operational efficiency and expectations. - Users find **complexity in managing segments** without strict naming and face issues with AI tools and support. - Users find the **difficult learning curve** of MoEngage challenging, particularly for new users navigating its features. #### What Are Recent G2 Reviews of MoEngage? **"[MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys](https://www.g2.com/survey_responses/moengage-review-12502802)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) --- **"[Effortless Funnel Building and Real-Time Segmentation](https://www.g2.com/survey_responses/moengage-review-12111630)"** **Rating:** 4.5/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/moengage-review-12111630) --- #### What Are G2 Users Discussing About MoEngage? - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### 15. [Azure Notification Hubs](https://www.g2.com/products/azure-notification-hubs/reviews) Azure Notification Hubs is a massively scalable mobile push notification engine for quickly sending millions of notifications to iOS, Android, Windows, or Kindle devices, working with APNs (Apple Push Notification service), GCM (Google Cloud Messaging), WNS (Windows Push Notification Service), MPNS (Microsoft Push Notification Service), and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Azure Notification Hubs?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 7.9/10 (Category avg: 9.0/10) - **Segmentation:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Azure Notification Hubs?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 40% Enterprise, 33% Mid-Market #### What Are Recent G2 Reviews of Azure Notification Hubs? **"[Azure Notification Hubs - Push Notifications](https://www.g2.com/survey_responses/azure-notification-hubs-review-4885658)"** **Rating:** 4.5/5.0 stars *— Verified User in Staffing and Recruiting* [Read full review](https://www.g2.com/survey_responses/azure-notification-hubs-review-4885658) --- **"[Azure Notifications Hub](https://www.g2.com/survey_responses/azure-notification-hubs-review-8647517)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/azure-notification-hubs-review-8647517) --- #### What Are G2 Users Discussing About Azure Notification Hubs? - [What is Hub notification?](https://www.g2.com/discussions/what-is-hub-notification) - [What is Azure push notification?](https://www.g2.com/discussions/what-is-azure-push-notification) - [What is SNS in Azure?](https://www.g2.com/discussions/what-is-sns-in-azure) - [What are notification hubs in Azure?](https://www.g2.com/discussions/what-are-notification-hubs-in-azure) ### 16. [SuprSend](https://www.g2.com/products/suprsend/reviews) SuprSend is a notification infrastructure built for modern product teams who need reliable, scalable, and developer-friendly notifications without building everything from scratch. WHY TEAMS CHOOSE SUPRSEND: Stop Rebuilding Notifications Most teams waste 3-6 months building notification systems that break at scale. SuprSend gives you enterprise-grade infrastructure out of the box so you can ship notifications in days, not months. One API, Every Channel Send to email, SMS, WhatsApp, Slack, MS Teams, mobile push, web push, and in-app—all with a single API call. No more juggling multiple vendor SDKs or maintaining separate integrations. Built for Developers, Loved by Product Teams Developers get clean APIs and SDKs (Node, Python, Java, Go, PHP). Product teams get a no-code workflow builder to create, test, and launch notifications without engineering bottlenecks. Workflows That Actually Work Build smart notification workflows with batching, digests, delays, conditional logic, timezone support, and cross-channel routing. Send the right message, on the right channel, at the right time. WHAT YOU GET: - Unified Notification API - One API for all channels - Template Management - Version-controlled templates with live preview - Workflow Builder - Drag-and-drop workflows with conditions and delays - In-App Inbox & Feed - Drop-in React components for web and mobile - User Preferences - Out-of-the-box preference management - Multi-Tenancy - Per-tenant customization for B2B2C products - Vendor Management - Automatic failover between email/SMS providers - Smart Routing - Intelligent channel selection based on user behavior - Real-time Analytics - Logs, delivery rates, and failure alerts - Data Warehouse Integration - Run campaigns on top of your data BUILT FOR: - SaaS products needing transactional emails (password resets, invoices, alerts) - B2B2C platforms requiring per-tenant notification customization - Growth teams running engagement campaigns across multiple channels - Engineering teams who don't want to build notification infrastructure TRUSTED BY: Startups to scaling companies across SaaS, E-commerce, FinTech, HealthTech, and EdTech rely on SuprSend to handle millions of notifications daily. Try SuprSend for free: https://www.suprsend.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 126 **How Do G2 Users Rate SuprSend?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.6/10 (Category avg: 9.0/10) - **Segmentation:** 9.9/10 (Category avg: 8.5/10) **Who Is the Company Behind SuprSend?** - **Seller:** [SuprSend](https://www.g2.com/sellers/suprsend) - **Company Website:** https://www.suprsend.com - **Year Founded:** 2022 - **HQ Location:** San Francisco, CA - **Twitter:** @SuprSend (102 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/suprsend/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 22% Mid-Market #### What Are SuprSend's Pros and Cons? **Pros:** - Notifications (60 reviews) - Ease of Use (57 reviews) - Notification Features (57 reviews) - Integrations (42 reviews) - Easy Setup (41 reviews) **Cons:** - Missing Features (26 reviews) - Limited Features (8 reviews) - Limited Templates (5 reviews) - Difficult Setup (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About SuprSend? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive workflow builder** of SuprSend, allowing easy management of notification flows without coding. - Users appreciate the **ease of use** of SuprSend, enabling streamlined notification management without any coding hassle. - Users appreciate the **visual workflow builder** in SuprSend for managing complex notification flows effortlessly. - Users value the **easy integration capabilities** of SuprSend, enabling quick setup and seamless notification management. - Users enjoy the **easy setup** of SuprSend, allowing effortless management of personalized notification flows without coding. **Cons:** - Users feel that the **missing features** in SuprSend limit its full potential, despite its useful basic offerings. - Users desire **more features** on SuprSend, finding current marketing notifications less powerful compared to other platforms. - Users find the **limited templates** in SuprSend cumbersome, wishing for more options and easier management features. - Users find the **difficult setup** of SuprSend time-consuming and confusing, affecting initial implementation efforts. - Users experience a **steep learning curve** with SuprSend, often finding setup and configuration initially confusing. #### What Are Recent G2 Reviews of SuprSend? **"[SuprSend Makes Multi-Channel Notifications Clean, Scalable, and Developer-Friendly](https://www.g2.com/survey_responses/suprsend-review-12770173)"** **Rating:** 4.0/5.0 stars *— Sakshi T.* [Read full review](https://www.g2.com/survey_responses/suprsend-review-12770173) --- **"[Streamlining Multi-Channel Notifications with Ease](https://www.g2.com/survey_responses/suprsend-review-12762968)"** **Rating:** 5.0/5.0 stars *— Rutvik V.* [Read full review](https://www.g2.com/survey_responses/suprsend-review-12762968) --- ### 17. [Mongoose Conversation Intelligence Platform](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews) Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Mongoose Conversation Intelligence Platform?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.9/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Mongoose Conversation Intelligence Platform?** - **Seller:** [Mongoose](https://www.g2.com/sellers/mongoose) - **Year Founded:** 2009 - **HQ Location:** Orchard Park, New York - **Twitter:** @hellomongoose (488 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hello-mongoose/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 55% Mid-Market, 22% Enterprise #### What Are Mongoose Conversation Intelligence Platform's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Time-saving (3 reviews) **Cons:** - Integration Issues (2 reviews) - Poor Integration (2 reviews) - API Integration Issues (1 reviews) - Communication Issues (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Mongoose Conversation Intelligence Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive dashboard** of Mongoose Conversation Intelligence Platform, simplifying student management and communication. - Users value the **intuitive dashboard and smart messaging features** of Mongoose for efficient communication and outreach. - Users appreciate the **exceptional customer support** of Mongoose, finding it easy to connect and helpful in improving outreach. - Users find Mongoose to be a **helpful tool** that enhances communication and engagement effectively. - Users value the **time-saving features** of Mongoose, allowing efficient outreach and streamlined communication with students. **Cons:** - Users face **integration issues** with Mongoose, making tasks like uploading profiles cumbersome and limiting operational efficiency. - Users face **poor integration** with the Mongoose Conversation Intelligence Platform, complicating tasks like uploading student profiles and using essential tools. - Users face **API integration issues** that complicate uploading and creating student profiles, hindering smooth operation. - Users experience **communication issues** as the platform doesn't effectively distinguish between personal and Mongoose calls. - Users face **connection issues** with Mongoose, struggling with call identification and inconvenient notification management during team communications. #### What Are Recent G2 Reviews of Mongoose Conversation Intelligence Platform? **"[Cute and motivating](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)"** **Rating:** 4.0/5.0 stars *— Cassie M.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848) --- **"[Boosts Communication with Easy Setup](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)"** **Rating:** 4.5/5.0 stars *— Elisa K.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088) --- ### 18. [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore. Learn more at https://netcorecloud.com/ **Average Rating:** 4.5/5.0 **Total Reviews:** 564 **How Do G2 Users Rate Netcore Customer Engagement Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Segmentation:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Netcore Customer Engagement Platform?** - **Seller:** [Netcore Private Limited](https://www.g2.com/sellers/netcore-private-limited) - **Company Website:** https://netcorecloud.com/ - **Year Founded:** 1998 - **HQ Location:** Mumbai, Maharashtra - **Twitter:** @netcore_cloud (1,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/netcore-solutions/ (1,267 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Insurance - **Company Size:** 49% Mid-Market, 33% Enterprise #### What Are Netcore Customer Engagement Platform's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Customer Support (103 reviews) - Features (100 reviews) - Helpful (99 reviews) - Customer Engagement (93 reviews) **Cons:** - Slow Performance (38 reviews) - Missing Features (37 reviews) - Learning Curve (34 reviews) - Slow Loading (34 reviews) - Limited Features (27 reviews) ### What Do G2 Reviewers Say About Netcore Customer Engagement Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Netcore Customer Engagement, making marketing personalization and journey mapping seamless. - Users value the **responsive and helpful customer support** from Netcore, enhancing their overall experience with the platform. - Users admire the **intelligent automation and personalization** features of Netcore, enhancing real-time customer engagement across channels. - Users value the **ease of designing omnichannel journeys** with Netcore, appreciating its drag-and-drop builder and strong support. - Users praise the **intelligent automation and personalization** of Netcore's platform, enhancing real-time customer engagement seamlessly. **Cons:** - Users experience **slow performance** with data uploads and email delivery, particularly during peak times. - Users find the **missing features** in template customization and detail reporting limit the platform's effectiveness. - Users note a significant **learning curve** , especially when creating intricate journeys and navigating deeper analytics. - Users note the **slow loading** times and performance issues, especially during peak usage, affecting their experience. - Users note the **limited features** in Netcore's platform, expressing a need for better customization and analytics options. #### What Are Recent G2 Reviews of Netcore Customer Engagement Platform? **"[Netcore Delivers Speed to Value with Seamless, Powerful Omnichannel Journeys](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108)"** **Rating:** 5.0/5.0 stars *— Yash G.* [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-12828108) --- **"[Unified Customer Data and AI Personalization That Boosts Engagement](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423)"** **Rating:** 5.0/5.0 stars *— Rishabh P.* [Read full review](https://www.g2.com/survey_responses/netcore-customer-engagement-platform-review-11460423) --- #### What Are G2 Users Discussing About Netcore Customer Engagement Platform? - [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded) - [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email) - [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore) ### 19. [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews) One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, intuitive platform empowers business owners and professionals alike to deliver personable, enjoyable experiences to their clients through online appointment scheduling, messaging, marketing, and payments that are simple, elegant, and reliable. Visit joinblvd.com to see a demo. **Average Rating:** 4.4/5.0 **Total Reviews:** 97 **How Do G2 Users Rate Boulevard?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Boulevard?** - **Seller:** [Boulevard Labs, Inc.](https://www.g2.com/sellers/boulevard-labs-inc) - **Company Website:** https://joinblvd.com - **Year Founded:** 2016 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/boulevard/ (570 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Health, Wellness and Fitness, Consumer Services - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Boulevard's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Booking Ease (9 reviews) - Customer Support (8 reviews) - Features (8 reviews) - Helpful (8 reviews) **Cons:** - Missing Features (7 reviews) - Communication Issues (4 reviews) - Payment Issues (4 reviews) - Feature Issues (3 reviews) - Inaccurate Reporting (3 reviews) ### What Do G2 Reviewers Say About Boulevard? *AI-generated summary from verified user reviews* **Pros:** - Users find Boulevard to be **extremely user-friendly** , facilitating easy navigation and a smooth booking process for all. - Users value the **simplicity of online booking** with Boulevard, making it accessible even for non-tech savvy clients. - Users appreciate the **prompt and helpful customer support** that assists in customizing their unique business needs. - Users love the **intuitive features** of Boulevard, enhancing usability with comprehensive client profiles and instant chart creation. - Users find the **helpful customer support** and intuitive features of Boulevard enhance their overall experience significantly. **Cons:** - Users find Boulevard lacking in **missing features** that hinder customization and automation of essential processes. - Users experience **communication issues** with Boulevard, facing long waits for support and difficulty in urgent situations. - Users experience **payment issues** with Boulevard, including delays in deposits and lack of third-party processing options. - Users find that some **features fall short** , lacking essential tools and causing frustration in daily operations. - Users find the **inaccurate reporting** frustrating, as it complicates client transparency and tracking of services and inventory. #### What Are Recent G2 Reviews of Boulevard? **"[Unified Platform, Smooth Transition](https://www.g2.com/survey_responses/boulevard-review-12640742)"** **Rating:** 5.0/5.0 stars *— Natascha R.* [Read full review](https://www.g2.com/survey_responses/boulevard-review-12640742) --- **"[User-Friendly Dashboard and Support, But Some Features Need Tweaks](https://www.g2.com/survey_responses/boulevard-review-11905551)"** **Rating:** 4.5/5.0 stars *— Philippe I.* [Read full review](https://www.g2.com/survey_responses/boulevard-review-11905551) --- #### What Are G2 Users Discussing About Boulevard? - [What is Boulevard used for?](https://www.g2.com/discussions/what-is-boulevard-used-for) ### 20. [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) SimpleTexting is an easy-to-use SMS marketing and business texting platform that helps organizations communicate faster and more effectively with their audiences. Trusted by thousands of businesses—from small teams and nonprofits to healthcare providers, schools, and Fortune 500 companies—SimpleTexting makes it simple to reach people where they’re most responsive: text messages. With SimpleTexting, teams can send mass text campaigns, manage two-way conversations, and engage contacts in real time—all from a clean, intuitive dashboard. Every plan includes access to powerful texting features like SMS and MMS messaging, scheduled campaigns, autoresponders, contact segmentation, AI-assisted replies, API access, and compliance-friendly tools designed for growing organizations. Whether you’re sending appointment reminders, event updates, marketing promotions, or internal alerts, SimpleTexting helps ensure messages are delivered quickly and clearly. The platform is built to scale, making it just as effective for small businesses as it is for large enterprises with complex messaging needs. In addition to its core platform, SimpleTexting offers free resources and tools to help users write better messages and improve campaign performance. Support is available seven days a week via phone, chat, and email, and SimpleTexting can be accessed on the web or through mobile apps for iOS and Android. Try SimpleTexting free and start connecting with your audience today. Key features and capabilities include: - Mass SMS and MMS messaging: Send broadcast messages to large contact lists or specific segments with support for text, images, links, and custom fields. - Two-way business texting: Manage incoming responses and conversations through a shared inbox with features like templates, auto-replies, notes, and filters. - Audience management and opt-ins: Import contacts or capture new subscribers through keywords, web widgets, and signup tools while maintaining compliance with SMS consent requirements. - Automation and scheduling: Create scheduled texts, welcome series, behavior-based triggers, and other automated message workflows. - Number options and configuration: Text from new local or toll-free numbers, enable existing landlines for SMS, or provision short codes based on messaging volume and use case. - Analytics and tracking: Monitor message delivery, link click-throughs, list growth, and campaign performance to inform future outreach. - Mobile and web access: Use the platform through both desktop and mobile applications for on-the-go messaging and management **Average Rating:** 4.7/5.0 **Total Reviews:** 626 **How Do G2 Users Rate SimpleTexting?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.2/10 (Category avg: 8.9/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 8.0/10 (Category avg: 8.5/10) **Who Is the Company Behind SimpleTexting?** - **Seller:** [Sinch](https://www.g2.com/sellers/sinch) - **Company Website:** https://www.sinch.com - **Year Founded:** 2008 - **HQ Location:** Stockholm, Sweden - **Twitter:** @wearesinch (3,648 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sinch (4,371 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Religious Institutions - **Company Size:** 74% Small-Business, 23% Mid-Market #### What Are SimpleTexting's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Messaging (2 reviews) - Text Messaging (2 reviews) - Analytics (1 reviews) - API Integration (1 reviews) **Cons:** - Missing Features (2 reviews) - Access Issues (1 reviews) - Chat Issues (1 reviews) - Delay Issues (1 reviews) - Delays (1 reviews) ### What Do G2 Reviewers Say About SimpleTexting? *AI-generated summary from verified user reviews* **Pros:** - Users find SimpleTexting **very easy to use** , enjoying its user-friendly interface and seamless setup experience. - Users appreciate the **user-friendly messaging** features of SimpleTexting, enhancing customer communication effortlessly. - Users value the **user-friendly text messaging** feature of SimpleTexting, enhancing communication with customers effortlessly. - Users appreciate the **easy setup and user-friendly analytics** of SimpleTexting, enhancing their business communication effortlessly. - Users find the **API integration seamless** , especially appreciating the well-documented features and improved response times. **Cons:** - Users find the **missing features** like account security and pricing adjustments limiting for their needs. - Users express concern over **access issues** , as password changes do not log them out from other devices, raising security risks. - Users often face **unreliable chat issues** with slow customer service response times impacting their experience. - Users experience **delay issues** during setup, despite improvements in turnaround time for message delivery. - Users experience **delays** during setup, which can extend the overall timeline for getting started with SimpleTexting. #### What Are Recent G2 Reviews of SimpleTexting? **"[Effortless Communication with Invaluable Link Tracking](https://www.g2.com/survey_responses/simpletexting-review-5068882)"** **Rating:** 5.0/5.0 stars *— B.J. E.* [Read full review](https://www.g2.com/survey_responses/simpletexting-review-5068882) --- **"[User-Friendly with Credibility Boost for Client Communication](https://www.g2.com/survey_responses/simpletexting-review-8401039)"** **Rating:** 5.0/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/simpletexting-review-8401039) --- #### What Are G2 Users Discussing About SimpleTexting? - [What is SimpleTexting used for?](https://www.g2.com/discussions/what-is-simpletexting-used-for) ### 21. [Courier](https://www.g2.com/products/courier/reviews) Courier is a platform that makes it fast and easy to build a notifications system. Product and engineering teams need template management, custom routing, detailed logs, automated workflows, and other internal tools to run critical operations. Rather than build from scratch, developers can use Courier to build a powerful notifications infrastructure, faster. Our notifications designer includes drag-and-drop building blocks so you can assemble a notification in minutes. From there, you can write custom code, connect to data sources, or add additional channels such as email, chat, in-app, SMS, and push to create dynamic notifications your users will love. Thousands of companies like LaunchDarkly, Contentful, Lattice, Vanta, and ApartmentList use Courier to power their notifications that drive faster operations and better engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Courier?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Courier?** - **Seller:** [Courier](https://www.g2.com/sellers/courier) - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @trycourier (1,424 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trycourier/ (1,184 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 75% Small-Business, 22% Mid-Market #### What Are Courier's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Notifications (1 reviews) - Personalization (1 reviews) - Templates (1 reviews) **Cons:** - API Integration Issues (1 reviews) - Customization Difficulty (1 reviews) - Integration Issues (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Courier? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** options available, making it easy to get help when needed. - Users appreciate the **ease of use** of Courier, highlighting its dynamic recipient configuration for notifications. - Users value the **dynamic notification configuration** and appreciate the excellent customer support available for assistance. - Users love the **personalization options** in Courier, especially for creating dynamic emails effortlessly with drag and drop design. - Users love the **dynamic email creation** feature of Courier, enabled by an intuitive drag-and-drop design. **Cons:** - Users express concerns over the **lack of integration options** for various social media services, limiting connectivity. - Users find **customization difficult** , as advanced features can be cumbersome and frustrating to manage. - Users find the lack of **integration options** with various social media services to be a significant limitation. - Users find **limited customization** options frustrating despite appreciating the helpful drag and drop feature. - Users express concern over the **lack of integration options** with various social media services, limiting functionality. #### What Are Recent G2 Reviews of Courier? **"[A Developer's API for Easy Design and notification with Courier](https://www.g2.com/survey_responses/courier-review-10035503)"** **Rating:** 5.0/5.0 stars *— Shiva A.* [Read full review](https://www.g2.com/survey_responses/courier-review-10035503) --- **"[This is a great platform for sending noficaitons in a nice easy to implememt way.](https://www.g2.com/survey_responses/courier-review-10832638)"** **Rating:** 4.0/5.0 stars *— Evgeniy P.* [Read full review](https://www.g2.com/survey_responses/courier-review-10832638) --- #### What Are G2 Users Discussing About Courier? - [What are the advantages of courier services?](https://www.g2.com/discussions/what-are-the-advantages-of-courier-services) - [What services do couriers provide?](https://www.g2.com/discussions/what-services-do-couriers-provide) - 2 comments - [What is a courier software?](https://www.g2.com/discussions/what-is-a-courier-software) - [What are the features of courier service?](https://www.g2.com/discussions/what-are-the-features-of-courier-service) ### 22. [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews) Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Pushwoosh?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Pushwoosh?** - **Seller:** [Pushwoosh](https://www.g2.com/sellers/pushwoosh-4b60d935-61bc-4b1d-91d2-978b04bf83f6) - **Year Founded:** 2014 - **HQ Location:** Rockville, MD - **Twitter:** @Pushwoosh (893 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3733012/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Small-Business, 32% Mid-Market #### What Are Pushwoosh's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (11 reviews) - Automation (7 reviews) - Journey Creation (7 reviews) - Easy Integration (6 reviews) **Cons:** - Reporting Issues (5 reviews) - Dashboard Issues (3 reviews) - Feature Improvements (3 reviews) - Not Intuitive (3 reviews) - Delays (2 reviews) ### What Do G2 Reviewers Say About Pushwoosh? *AI-generated summary from verified user reviews* **Pros:** - Users praise Pushwoosh for its **ease of use** , highlighting the intuitive interface and responsive customer support. - Users appreciate the **outstanding customer support** from Pushwoosh, known for prompt and professional assistance. - Users value the **automation capabilities** of Pushwoosh, enhancing campaign efficiency and personalizing user interactions effortlessly. - Users value the **visual Journey Builder** for its simplicity and flexibility in automating communication flows efficiently. - Users find **easy integration** with Pushwoosh, appreciating its versatile features and supportive API for multiple platforms. **Cons:** - Users experience **reporting issues** with Pushwoosh, citing missing notifications and unintuitive admin UI. - Users express concerns over the **dashboard issues** , citing slow loading and lack of comprehensive reporting options. - Users suggest that **feature improvements** are needed in analytics, tag segregation, and developer documentation for better experience. - Users find the **admin UI unintuitive** , often struggling to locate features and navigate the interface effectively. - Users experience **delays** in report generation and message notifications, affecting real-time communication and responsiveness. #### What Are Recent G2 Reviews of Pushwoosh? **"[Fast integration, great team, and a platform that genuinely evolves](https://www.g2.com/survey_responses/pushwoosh-review-13036148)"** **Rating:** 5.0/5.0 stars *— Davit G.* [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-13036148) --- **"[Smooth Implementation and Responsive Support Team](https://www.g2.com/survey_responses/pushwoosh-review-12960182)"** **Rating:** 5.0/5.0 stars *— Diana T.* [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-12960182) --- #### What Are G2 Users Discussing About Pushwoosh? - [What is a mobile push notification?](https://www.g2.com/discussions/pushwoosh-what-is-a-mobile-push-notification) - 1 comment - [What is the best push notification service?](https://www.g2.com/discussions/pushwoosh-what-is-the-best-push-notification-service) - [Is Pushwoosh free?](https://www.g2.com/discussions/is-pushwoosh-free) - 1 comment - [What is Pushwoosh?](https://www.g2.com/discussions/what-is-pushwoosh) - 1 comment ### 23. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 **How Do G2 Users Rate NiCE CXone?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) **Who Is the Company Behind NiCE CXone?** - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd (14,655 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/nice-systems/ (14,099 employees on LinkedIn®) - **Ownership:** NASDAQ: NICE **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Supervisor - **Top Industries:** Consumer Services, Information Technology and Services - **Company Size:** 52% Mid-Market, 34% Enterprise #### What Are NiCE CXone's Pros and Cons? **Pros:** - Ease of Use (29 reviews) - Features (21 reviews) - Efficiency (20 reviews) - Helpful (16 reviews) - Intuitive (13 reviews) **Cons:** - Call Issues (12 reviews) - Technical Issues (11 reviews) - Missing Features (10 reviews) - Poor Customer Support (10 reviews) - Delays (8 reviews) ### What Do G2 Reviewers Say About NiCE CXone? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive interface** of NiCE CXone, which simplifies onboarding and enhances user experience significantly. - Users value the **intuitive interface and powerful features** of NiCE CXone, enhancing both employee training and customer service. - Users value the **efficiency** of NiCE CXone, highlighting its intuitive interface and powerful tools for streamlined operations. - Users value the **intuitive interface** of NiCE CXone, making it easy for new employees to adapt quickly. - Users appreciate the **intuitive interface** of NiCE CXone, making it easy for new employees to navigate and utilize. **Cons:** - Users report frequent **call issues** with NiCE CXone, including dropped calls and difficulties in changing agent status. - Users experience **technical issues** including lag, crashes, and outages, impacting training and service level agreements. - Users are frustrated with the **missing features** in NiCE CXone, hindering training and quality assurance processes. - Users report **poor customer support** in NiCE CXone, facing challenges in reaching out and receiving timely assistance. - Users experience **delays** in information and support responses, which makes using NiCE CXone frustrating at times. #### What Are Recent G2 Reviews of NiCE CXone? **"[Cxone Simplifies Calling and Scheduling in One Place](https://www.g2.com/survey_responses/nice-cxone-review-12717141)"** **Rating:** 4.5/5.0 stars *— Nilesh S.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-12717141) --- **"[Reliable and Efficient Customer Experience Platform](https://www.g2.com/survey_responses/nice-cxone-review-11739091)"** **Rating:** 4.5/5.0 stars *— Alex L.* [Read full review](https://www.g2.com/survey_responses/nice-cxone-review-11739091) --- #### What Are G2 Users Discussing About NiCE CXone? - [How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact?](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/discussions/what-is-incontact) ### 24. [Knock](https://www.g2.com/products/knock-knock/reviews) Knock is infrastructure for sending product and customer messaging. Ship cross-channel product notifications and lifecycle messaging that drives engagement, growth, and retention. Knock has everything you need to power notifications for your product, including: - A powerful workflow engine to automate and manage your entire cross-channel motion, from in-product messaging to email and push notifications. - Branded, in-product messaging components, including embeddable inboxes, feeds, and lifecycle messages. - Broadcasts make it easy to send effective, one-time messages to custom audiences. - A dynamic template manager for consistent, personalized cross-channel messaging. - End-to-end observability and analytics to monitor platform health and engagement. - Notification preferences give users control of where and when they receive notifications to increase retention. - Powerful integrations with dozens of tools across email, SMS, push, and chat. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Knock?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) - **Segmentation:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Knock?** - **Seller:** [Knock](https://www.g2.com/sellers/knock-68c9dc19-2711-4d35-9006-94e645cd7e02) - **Company Website:** https://knock.app/ - **Year Founded:** 2021 - **HQ Location:** New York, NY - **Twitter:** @knocklabs (2,106 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/knocklabs/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Knock's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Notifications (30 reviews) - Easy Setup (26 reviews) - Customer Support (24 reviews) - Easy Integrations (19 reviews) **Cons:** - Missing Features (15 reviews) - Notification Issues (8 reviews) - Difficult Setup (7 reviews) - Insufficient Features (7 reviews) - Complexity (6 reviews) ### What Do G2 Reviewers Say About Knock? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Knock, highlighting its intuitive UI and seamless integrations for all team members. - Users value the **centralized and streamlined notifications** that Knock provides, greatly enhancing communication efficiency across applications. - Users appreciate the **easy setup** of Knock, enabling quick integrations and seamless initial experiences for teams. - Users praise the **excellent customer support** from Knock, noting their responsiveness and helpfulness in resolving issues quickly. - Users value the **easy integrations** of Knock, appreciating its simple setup for notifications and workflows. **Cons:** - Users are frustrated by **missing features** , such as outdated documentation and lack of a Vue.js SDK. - Users face challenges with **notification issues** , including complexity in implementation and insufficient debugging tools for notifications. - Users find the **difficult setup** of Knock challenging, especially when managing configurations and integrating multiple channels. - Users report **insufficient features** , lacking detailed analytics, sandbox modes, and adequate SDK documentation for optimal use. - Users find the **complexity of HTML email creation** somewhat challenging, especially with workflows and layouts being unclear. #### What Are Recent G2 Reviews of Knock? **"[Effortless Workflow Management with Powerful Integrations](https://www.g2.com/survey_responses/knock-review-12789262)"** **Rating:** 5.0/5.0 stars *— Bradly L.* [Read full review](https://www.g2.com/survey_responses/knock-review-12789262) --- **"[Robust Multichannel Notifications Made Easy](https://www.g2.com/survey_responses/knock-review-13041880)"** **Rating:** 5.0/5.0 stars *— Tyler T.* [Read full review](https://www.g2.com/survey_responses/knock-review-13041880) --- ### 25. [Segmentify](https://www.g2.com/products/segmentify/reviews) Segmentify is an AI-powered personalisation platform that helps eCommerce businesses improve customer experiences and increase conversions. Growth Solutions Boosts conversions and retention with personalised recommendations, engagement campaigns, and upsell strategies. Search and Discovery Enhances shopping with personalised search, dynamic filtering, and product discovery. Channel Marketing Drives multi-channel segmented engagement via email, push notifications. **Average Rating:** 4.7/5.0 **Total Reviews:** 69 **How Do G2 Users Rate Segmentify?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Segmentation:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Segmentify?** - **Seller:** [Segmentify](https://www.g2.com/sellers/segmentify) - **Year Founded:** 2015 - **HQ Location:** London, England - **Twitter:** @segmentify (1,836 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5213969/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 52% Small-Business, 36% Mid-Market #### What Are Segmentify's Pros and Cons? **Pros:** - Sales Growth (5 reviews) - Automation (4 reviews) - Customer Engagement (4 reviews) - Customer Support (4 reviews) - Helpful (4 reviews) **Cons:** - Data Management Issues (1 reviews) - Expensive (1 reviews) - High Subscription Costs (1 reviews) - Poor Customer Support (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Segmentify? *AI-generated summary from verified user reviews* **Pros:** - Users praise Segmentify for its **sales growth support** , highlighting excellent staff assistance and effective marketing tools. - Users value the **exceptional support** from Segmentify, enhancing their experience with proactive assistance and helpful insights. - Users value the **customer engagement** capabilities of Segmentify, which significantly enhance their site's performance and sales. - Users commend the **exceptional customer support** at Segmentify, highlighting prompt responses and valuable assistance for improvements. - Users praise the **helpful support** from Segmentify, always ready to provide tips and resolve issues swiftly. **Cons:** - Users often face **data management issues** with Segmentify, leading to misalignment and inconsistent information handling. - Users find the **cost of Segmentify** to be too high for their business, limiting its accessibility. - Users find the **high subscription costs** of Segmentify to be a significant barrier for their businesses. - Users experienced **poor customer support** initially, but improvements were noted thanks to specific team members. - Users are frustrated by the **slow loading times** , which negatively impacts the overall user experience with Segmentify. #### What Are Recent G2 Reviews of Segmentify? **"[The Smartest Way to Understand and Engage Your Customers – Just Like We Do at Egeye Dönüş](https://www.g2.com/survey_responses/segmentify-review-11404355)"** **Rating:** 5.0/5.0 stars *— Ahmet C.* [Read full review](https://www.g2.com/survey_responses/segmentify-review-11404355) --- **"[Excellent help, easy to understand UI and loads of functionallity](https://www.g2.com/survey_responses/segmentify-review-10711966)"** **Rating:** 5.0/5.0 stars *— Peter O.* [Read full review](https://www.g2.com/survey_responses/segmentify-review-10711966) --- #### What Are G2 Users Discussing About Segmentify? - [What is Segmentify used for?](https://www.g2.com/discussions/what-is-segmentify-used-for) ## What Is Proactive Notification Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Proactive Notification Software? - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Push Notification Software](https://www.g2.com/categories/push-notification) - [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)