# Semper Reviews **Vendor:** Semper **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 11 ## About Semper Semper is a hotel management system (HMS) designed for independent hotels that need a reliable, easy-to-use solution to manage operations, reservations, and guest services from one central platform. Ideal for hotels, lodges, guesthouses, and boutique accommodations, Semper enables owners and teams to run their property efficiently without the complexity or high cost of enterprise-level systems. The platform is built to support the full guest journey — from booking and check-in to billing and reporting — while simplifying internal workflows and improving day-to-day control. Semper is especially well suited to single-property operations or independently run establishments. It offers the right balance of functionality and usability, avoiding the steep learning curves often found in larger systems. Whether it’s managing bookings, coordinating departments, or ensuring accurate billing, Semper helps teams deliver consistent service and grow their business with confidence. Key features include: Reservation System: Manage direct and OTA bookings in a unified calendar with real-time updates to rates and availability. Front Desk & Housekeeping: Streamline guest check-in/check-out processes and manage room status and cleaning schedules in real time. Channel Manager: Connect to multiple OTAs and synchronise rates and availability automatically to reduce overbookings and save time. Events Management: Plan and manage events such as weddings, group stays, and conferences with built-in tools for scheduling, communications, and billing. Integrated POS & Guest Billing: Link charges from on-site outlets like restaurants or spas directly to guest folios for accurate, consolidated billing. Reporting & Insights: Access custom reports on revenue, occupancy, performance, and other key metrics to support better decision-making. Semper is designed to be easy to learn and easy to use, making it accessible to teams with varying levels of technical experience. With a focus on intuitive design and practical functionality, the system helps hospitality businesses operate more smoothly from day one. Customers value Semper for its reliability, responsive 24/7 support, and the ability to get high-quality software without the high price. It’s a solution that delivers all the essential tools — without unnecessary complexity — so independent properties can focus on delivering great guest experiences. ## Semper Reviews ### 1. Exceptional service **Rating:** 5.0/5.0 stars **Reviewed by:** Thandabantu C. | FRONT DESK AGENT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Semper?** Semper is very Useful. Their switchboard is very efficient, you dont wait long to get connected to their very friendly and helpful team, the likes of Zizipho who really goes out of the way to resolve anything that you require help with every time you call for assistance. With an additional of Any desk, semper makes communication very easy and accurate as you can work on the same screen at the same time. **What do you dislike about Semper?** nothing really, the fact that they have an after hours contact makes it more reliable for service providers like us who require their services at night, over the weekends and even on public holiday. **What problems is Semper solving and how is that benefiting you?** 1. integration of of property listing to online sites like booking.com, Airbnb and more. 2. Generation of operational reports, like revenue and daily occupancy reports 3. Revenue forecast 4.Allocation of retain credits ### 2. Exceptional service from Zizipho **Rating:** 4.5/5.0 stars **Reviewed by:** Edwin M. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Semper?** Semper is user friendly, The support is always very quick to respond. **What do you dislike about Semper?** The system can be slow at times and we need to contact support. **What problems is Semper solving and how is that benefiting you?** Using semper sytem makes it very easy to manage our reservations. Intergrations with the online channels made everthing easy. ### 3. How easy is it to use our system **Rating:** 5.0/5.0 stars **Reviewed by:** Nande M. | Reservations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Semper?** user friendly, easy to learn and the consulter are very friendly **What do you dislike about Semper?** nothing, the system is so easy, and you can phone anytime **What problems is Semper solving and how is that benefiting you?** rates I did not know how to input the STO rates on the system ### 4. Simple, Easy but present some issues **Rating:** 3.5/5.0 stars **Reviewed by:** Epiphany M. | Housing Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Semper?** The software is easy to understand. A lot of things are self-explanatory, so you do not need to be technology savy to use to the software. **What do you dislike about Semper?** Whenever the program has an update, it brings about problems with the software. Things that you would be able to access prior to the update become diffult to use. The update also issues out inaccurate reports. Tried contacting customer service and I was not able to recieve any help, just recieved attitude. **What problems is Semper solving and how is that benefiting you?** Our agency is not a hotel but we deal with property management; Renting and leasing homes. The software was acquired to help manage rent payments recieved and generate reports to improve financial management. The pricing of the software was the initial reason to using the program. ### 5. Professional and always helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Prosper C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Semper?** The Semper Web based version is excellent and more appealling. The visual display or resolution is nice. Its easy to use to send reservations or booking details. Customer support is always ready to assist. It has plenty features or tools to aid decision making. I use Semper daily and its easy to use. **What do you dislike about Semper?** The down side is that its largely dependent on a stable internet connection, if the internet connection is poor its frustrating to use. Also moving a booking is a bit difficult. Key cutting system integration is a problem. **What problems is Semper solving and how is that benefiting you?** It gives a pictorial or graphical breakdown of work to be done and this makes it easy to delegate work and monitor or check on progress. Its easy to generate managerial or financial reports. ### 6. Great Service Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Tembela M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Semper?** Fast and great service. The agents are very helpful and they are willing to go an extra mile in assisting clients. Very Happy with Zizipho **What do you dislike about Semper?** As it stands I have never encounter any downsides about Semper. **What problems is Semper solving and how is that benefiting you?** Trade discounts, When system is offline, Duplicated dates on bookings and rates ### 7. No Problem for Semper Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rika d. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Semper?** Friendlyness , Prompt , I know I can call and my problem will be solved **What do you dislike about Semper?** Reception answering the phone and not saying they reception. I assume it is Support :( and they would like me to explain my problem **What problems is Semper solving and how is that benefiting you?** Finanacial reporting to owners ### 8. Front office manager **Rating:** 5.0/5.0 stars **Reviewed by:** Hope Ntemena Yikon'a C. | Front Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Semper?** Very easy to use and good for front desk operation **What do you dislike about Semper?** Not much, but the support team should learn to give feedback when we are asking for help. **What problems is Semper solving and how is that benefiting you?** All good ### 9. Exceptional service from Zizipho **Rating:** 4.0/5.0 stars **Reviewed by:** James V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Semper?** It very easy to use. The automation makes things easy for us as users. Support is always available to assist. **What do you dislike about Semper?** The system can be slow at slow times. Reports take long to generate or not generate at all. **What problems is Semper solving and how is that benefiting you?** Reservation management. ### 10. Solved my problem **Rating:** 5.0/5.0 stars **Reviewed by:** Trudie R. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Semper?** Great booking system and great support system **What do you dislike about Semper?** I do not find any downsides to using Semper **What problems is Semper solving and how is that benefiting you?** All my problems incl closing and posting of month end, debtor issues ### 11. SEMPER IS AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Semper?** SERVICE AND STAFF ARE THE BEST, EASY TO USE **What do you dislike about Semper?** NOTHING, ALL IS PERFECT AND SERVICE IS AMAZING **What problems is Semper solving and how is that benefiting you?** Adding prices and increasing prices from our online channel management - [View Semper pricing details and edition comparison](https://www.g2.com/products/semper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+19%3A20%3A13+-0500&secure%5Bsession_id%5D=b93b8309-f121-4fdf-98ba-4bebb8a52d98&secure%5Btoken%5D=232618dc92aff227a2807237bad86da2ab11ec8b46719cd4a16e6d47ef8627f3&format=llm_user) ## Semper Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Rate Management** - Real-Time Pricing - Group Bookings - Predictive Analytics - Competitor Analysis - Price Control **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Data Tools** - Reporting - Data Visualization - Stack Integration **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **User Tools** - Task Automation - Email Alerts - Customer Insights **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Revenue Management Systems (RMS)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Semper Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (390 reviews) - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [Guesty](https://www.g2.com/products/guesty/reviews) - 4.5/5.0 (103 reviews)