--- title: Segmanta Reviews meta\_title: 'Segmanta Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Segmanta works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 2 scale: '5' date\_modified: '2026-01-20' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Segmanta Reviews & Product Details Segmanta enables users to design and deliver surveys to surfacedata-driven decisions. * * * Seller [Segmanta](https://www.g2.com/sellers/segmanta) Discussions [Segmanta Community](https://www.g2.com/products/segmanta/discuss) Show More ## Pricing Pricing provided by Segmanta. ### Business PROFESSIONAL $125.00 0 NA MONTH ### ADVANCED $375.00 0 NA MONTH [ View More Pricing Information ](https://www.g2.com/products/segmanta/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![HubSpot Service Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ View All Alternatives ](https://www.g2.com/products/segmanta/competitors/alternatives) ![Saurav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurav S.") SS Saurav S. Digital Strategist Small-Business (50 or fewer emp.) 6/27/2024 "A great tool for digital marketers to understand their customer needs better" 3.5/5 What do you like best about Segmanta? The pre-made market consumer survey templates. It really saves a lot of time and effort Review collected by and hosted on G2.com. What do you dislike about Segmanta? The online software is terrible slow and take s a lot of time to switch betwen options or creating a task Review collected by and hosted on G2.com. What problems is Segmanta solving and how is that benefiting you? The pre-made market consumer survey templates are really helpful. It saves both time and effort, while helped us to understand our consumer needs better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 6/21/2024 "Good product for customer feedback." 5/5 What do you like best about Segmanta? Easy to use and has a wide range of options compared to its competitors at a very affordable price. Review collected by and hosted on G2.com. What do you dislike about Segmanta? We haven't come through any dislikes as of now but will surely update if there are any areas of improvement. Review collected by and hosted on G2.com. What problems is Segmanta solving and how is that benefiting you? Its easy not only for us but also for our customers to provide feedback at a very user friendly and less confusing interface. Review collected by and hosted on G2.com. Show More 2/2/2026 Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Segmanta for G2 to provide buying insight. 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It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. ](https://www.g2.com/products/servicenow-customer-service-management/reviews "ServiceNow Customer Service Management") [Show More](#) ## Pricing Options Pricing provided by Segmanta. ### Business PROFESSIONAL $125.00 0 NA MONTH ### ADVANCED $375.00 0 NA MONTH ### Trial Mode Free Trial 0 NA NA [ View More Pricing Information ](https://www.g2.com/products/segmanta/pricing) ## Work at Segmanta? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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