Hello,

We’re happy that the platform gives you seamless access to SAQ and audit results, eliminating manual follow-ups, and with your recent membership upgrades, even more Sedex data is now at your fingertips. .

We truly appreciate your shout-out to our account managers - feedback like this motivates the whole team.

We would be glad if you joined our Product Roadshow on April 1st for the latest Sedex enhancements – register in the link below!

Thank you for being part of the Sedex Community!

Hi Claudia, thank you for your feedback. We’re glad that having your data compiled in one place is already proving useful. We also really appreciate your honest feedback regarding the need for more regional nuance outside of the EU. This is extremely helpful for our product team as we work to expand our platform’s capabilities to better support our global member base, and I will share your comments directly with them.

Thank you again!

Thank you for your feedback. We're happy to hear that our dashboards and reports are helping you gain clearer visibility across your supply chain.

We're sorry to hear about the issues you've experienced. We are not currently aware of any ongoing SMETA visibility discrepancies, but we have shared your comments with our Product team for investigation as we are committed to delivering a seamless and easy-to-use platform experience.

Sedex also provides API capabilities that can support integration with existing business systems, helping organisations incorporate Sedex data into their broader supply chain and risk management workflows.

Thank you for helping us improve the platform.

Hello Valerie,

Thank you for your feedback, it’s great to hear that Sedex gives you greater visibility across your supply chain through SAQ data.

Your point about some suppliers still receiving a score even when the SAQ is not fully completed is helpful, and we understand how important it is for scoring to reflect the level of completion accurately.

Even when Sedex is not yet solving a specific challenge in your supply chain, it’s useful to know that it is still providing insight and helping you monitor things more closely.

Thanks again for sharing your perspective and for being part of the Sedex Community.

Thank you for your feedback!

We're glad to hear that you value the pre-assessment tool and see the potential for Sedex to support collaboration and information sharing across supplier networks. We’re sorry to hear that you've found the e-learning section difficult to navigate or that it can be challenging to find the information you need. Providing a user-friendly experience and ensuring members can quickly access relevant resources are important priorities for us, and we have shared your feedback with our Product and Training team for review.

Regarding API connectivity, Sedex offers API capabilities that allow members to integrate audit, risk, SAQ and supply chain data into their existing systems and workflows. We continue to invest in ways to make data sharing and access more efficient for our members.

Thank you again for taking the time to share your feedback as we continue to improve the platform and learning experience.

Hello,

Thank you for sharing your feedback, we’re glad to hear our team has been responsive and helpful when questions or concerns come up.

We also appreciate your note about the supplier site being difficult to navigate and that some pages feel disconnected. That’s useful input, and we understand how important it is to make the supplier experience as smooth and intuitive as possible.

It’s great to know tho Sedex is helping you connect suppliers and customers through our Sedex platform and encouraging a more efficient audit approach.

Thanks again for taking the time to share your experience and for being part of the Sedex Community.

Hello Patrick,

Thank you for the feedback on SMETA linking and supplier social compliance evaluation!

It’s excellent to hear Sedex makes it easy to access SMETA reports and assess factory compliance status directly through your account. Fast, clear compliance visibility is exactly what we’re aiming for.

Thanks for helping more organisations achieve social compliance at speed and for being part of the Sedex Community!

Thank you for your feedback. We're pleased to hear that you value the insights available through Sedex and the comprehensiveness of the audit process.

We understand that the level of detail within SMETA and the platform may feel extensive at times. SMETA continues to evolve through collaboration with members, auditors, and other stakeholders across global supply chains to help identify and assess a wide range of labour, health and safety, environmental, and business ethics risks. This breadth is designed to help organisations stay aligned with emerging supply chain challenges and support more effective due diligence.

We also appreciate your feedback on platform usability and have shared it with our Product team as we continue to improve the user experience.

Thank you again!