Derri E.
DE
Derri E.
QMS Regulatory Manager
Mid-Market (51-1000 emp.)
"Helpful Sedex Team Support That Maximizes Membership Value"
5/5
What do you like best about Sedex?

We have only been using Sedex for a short time. However the Sedex team has been helpful in answering all our questions and supporting our activities to make sure we gain the biggest benefit from our memebership. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I haven't had any issues so far with the platform currently. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Hi Derri, thank you for the wonderful feedback.

We’re happy to hear that our team has been helpful in getting you started and that we’re supporting you in getting the most value out of your membership. We appreciate that Sedex is helping you connect with your customers and supply base to ensure transparency in your audits and results.

Thank you for being part of the Sedex Community!

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"Sedex Simplifies Audit Follow-Ups and SAQ Tracking"
4.5/5
What do you like best about Sedex?

I like that Sedex provides a structured way to access supplier information, audits and findings, and that it gives a transparent overview of risk areas across our supply chain. The platform makes it easier to gather the documentation we need and keep everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I sometimes find it challenging to follow up SAQs and see what improvements have actually happened year by year. When suppliers update their SAQ because of only a very small change, it can become misleading when "last updated" date changes. I also dislike that non‑closed findings remain open when an audit company changes. It would be helpful if the new auditor could confirm whether previous findings are still valid or closed, instead of having findings shown as ‘Open’ for several years even when later audits are compliant. In some cases, findings have even been carried over when a supplier switches back to a former audit company, which makes the overview less accurate. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Thank you for sharing your experience with Sedex!

We’re happy to hear that centralising supplier information, audits, and findings in one place has made audit follow-ups and SAQ tracking easier. Your feedback on the structured, time-based overview of audit data across suppliers is especially encouraging, this is the type of value we aim to provide.

We also appreciate your constructive comments about gaining better visibility into supplier updates and changes to SAQs over time. Feedback like yours helps us understand where we can continue to improve the experience for members managing supplier compliance.

Thank you again for taking the time to leave such a detailed and thoughtful review.

DF
David F.
Enterprise (> 1000 emp.)
"User-Friendly Platform with Effective Risk Management"
4/5
What do you like best about Sedex?

I use Sedex for combined risk computation and audit result tracking, which is really helpful. I appreciate the expertise it provides for performing risk assessments in compliance with regulation and the system it offers to gather suppliers' replies and audit results. It's a user-friendly platform, and I like the intuitive use of the platform, which makes it efficient and effective. The transition to the new platform was much easier compared to the old complicated platform. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

eSAQ needs more development. It is too complex to understand the outcome. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Thank you so much for taking the time to leave this review! We’re really glad to hear that Sedex is helping you with risk computation, audit result tracking and compliance management, and that the transition to the new platform felt smooth.

Your feedback on eSAQ is really valuable. We hear you - making the outcomes clearer and easier to interpret is something we’re actively working on, and comments like yours help us prioritise the right improvements.

Thanks again for being part of the Sedex community, we’re committed to keep making the platform work better for you!

PS
Phil S.
Ecommerce Director
Small-Business (50 or fewer emp.)
"Exceptional Service and Unmatched Quality"
4.5/5
What do you like best about Sedex?

We have been using this for a few years now and its still as good as when i first left the review Review collected by and hosted on G2.com.

What do you dislike about Sedex?

Now we have been using the platform more it is easier to navigate but my initial review still stands that its not very user friendly at times Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Hi there, thank you for sticking with us!

It’s great to hear that Sedex remains a valuable partner for your sustainability journey after several years. We really appreciate your continued honesty regarding the platform’s navigation; we know that balancing complex features with ease of use is a priority, and your feedback as an experienced user is incredibly helpful for our ongoing development.

Thanks for being part of the Sedex Community!

ED
Emma D.
"Streamlined Reports but Needs Enhanced Risk Assessments"
2.5/5
What do you like best about Sedex?

I like the improvements made in accessing reports faster than before, and the cleaner view that Sedex offers. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

The risk assessment (radar) pre-screen hasn't been updated since 2024, which is a major source of concern because it's critical to the due diligence process. Also, the extracted report for SMETA audits needs to be updated to ensure it pulls the most up-to-date info. It should also pull more detailed information about corrective action planning. I often have to manually check the Sedex site for individual suppliers' audit info to get a full picture of the status of a corrective action, as this info is not always pulled. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Thank you, Emma, for taking the time to share such detailed feedback.

We’re glad to hear that the recent improvements to how reports are accessed, and the cleaner view in the platform, are helpful in your work. At the same time, we understand your concern about the risk assessment (radar) pre‑screen not having been updated since 2024, given how important this is for due diligence.

While we don’t currently have major changes planned for this tool, our product team is exploring enhancements for 2026 to improve the risk calculation and overall user experience. Your comments will feed directly into that work.

Your point about needing to manually check the Sedex site for individual suppliers’ audit information to get a full picture of corrective actions is also very valuable. We are reviewing how we surface the most up‑to‑date audit and corrective‑action data so that this picture is clearer in one place and requires less manual checking.

Thank you again for highlighting these areas – feedback like yours is essential in helping us prioritise future improvements.

Javiera C.
JC
Javiera C.
Sustainability Analyst
Mid-Market (51-1000 emp.)
"Valuable Reports, Easy-to-Use Platform, and Attentive Sedex Support"
5/5
What do you like best about Sedex?

The reports cover a lor of valuable information, the platform is very easy to use, the Sedex team is attentive to any need or support. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

When we send an invitation to connect with some supplier we can't send it again even if they didn't accept it. Having this option would be great to improve the conection process Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Thank you, Javiera, for sharing your experience with Sedex!

We’re really pleased to hear that you find the reports valuable, the platform easy to use, and our team responsive to your needs and support requests. It’s great to know Sedex is helping you share supplier information that is valid, traceable, and registered in a consistent way so you can compare performance and find everything in one place.

We also appreciate your suggestion about being able to resend a connection invitation to suppliers who did not accept it the first time. Simplifying the link‑acceptance flow is on our radar, and we have provisionally planned enhancements to this capability for release during 2026!

Thanks again for taking the time to leave this review.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Sedex is a scalable tool that continues to consider member feedback to make improvements"
4/5
What do you like best about Sedex?

I like that Sedex takes members' feedback and try to integrate it back into the tool. I also like that they have community groups for peer to peer learning. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I think they could improve some of the UX as well as reporting/dashboard features. It feels a bit clunky and confusing to know which reports we have to use to get the data we truly need. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Good morning!

Thank you for taking the time to share your feedback, it’s great to hear that you find Sedex a scalable solution and value our commitment to incorporating member feedback, as well as the peer learning opportunities within our community groups.

We also really appreciate your honest comments on the user experience and reporting. Making it easier to navigate reports and access the data you need is an area we’re actively working to improve, and feedback like yours plays an important role in shaping those enhancements.

It’s great to hear that Sedex is helping provide better visibility across your supplier sites and reduce the burden on your teams, that’s exactly what we aim to achieve.

Thanks again for your thoughtful review and for being part of the Sedex community.

NG
Nicolas Alejandro G.
"Standardized Compliance with Easy Management"
4.5/5
What do you like best about Sedex?

I like that Sedex is widely used around the world, making it more reliable for monitoring the compliance of human rights of our suppliers. I find the process to audit suppliers very standardized, which helps in identifying non-conformities and getting them resolved efficiently. The non-conformities reporting and overall management are very straightforward and easy to use. Additionally, setting up Sedex was very easy for our team. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

Sometimes their audit methodology is not applied equally by all audit houses, and there are sometimes changes introduced in the platform with little consideration of the operational effects the changes may cause. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Thank you for sharing your Sedex experience!

We're glad to hear that the Sedex platform makes managing human rights compliance with suppliers easier! We particularly appreciate your feedback on the straightforward non-compliance reporting, transparent supplier status, and how audit standards are clearly identified, these features are exactly designed to help teams resolve issues efficiently.

We also highly value your thoughts on platform updates and ensuring operational impact is considered when changes are introduced. This helps us continue refining the experience to better support your compliance workflows.

Thank you again for taking the time to leave this review.

Brian K.
BK
Brian K.
Enterprise (> 1000 emp.)
"User-Friendly Platform with Excellent Support"
4.5/5
What do you like best about Sedex?

I like Sedex's user-friendly platform, especially its intuitive interface. The support is great and the data it provides is really useful, allowing us to make good decisions for our responsible sourcing program. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

N/A Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Hello Brian,

Thank you for the kind review, we’re happy to hear the platform has been user-friendly, the setup was easy, and that our support has been helpful.

It’s great to know Sedex is giving you useful data to support your responsible sourcing programme and helping you connect with and assess suppliers more effectively.

Thanks again for sharing your experience, Brian, it’s wonderful to hear Sedex is adding value to your team.

AS
Alex S.
"Industry Standard, but Limited Scope"
4.5/5
What do you like best about Sedex?

I like the fact that it's widely adopted by the industry, so most of our suppliers are already reporting on it to other customers. And that it's a membership organization, so we're able to influence and affect the standard. Review collected by and hosted on G2.com.

What do you dislike about Sedex?

I can only really use Sedex for our direct tier on the supply chain, and I'm not able to understand, assess risk, or gather data from upstream suppliers. This would particularly help us in agriculture and at the farm level. Review collected by and hosted on G2.com.

Response from Letizia La Sorte of Sedex
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Thank you, Alex, for sharing your experience with Sedex!

It’s great to hear that you value Sedex being widely adopted in the industry and that the membership model helps you and your suppliers influence and shape the standard together. We also really appreciate your honest feedback about only being able to use Sedex effectively for your direct tier, and the challenges this creates in understanding, assessing risk, and gathering data from upstream suppliers – especially in agriculture and at farm level.

Expanding visibility beyond the first tier is a key focus area for us in this very moment. As part of our roadmap, we’re rolling out new Supply Chain Depth features that will enable members to represent and analyse lower‑tier suppliers in their supply chains, with the goal of ultimately enhancing risk management further upstream.

Thank you again for taking the time to leave this review and for helping us improve.