The customer service has been amazing! Whenever I have a question or issue they are quick to respond. They also are very open to suggestions for changes and responsive to things that aren't working.
This tool helps our dispersed team come together in one tool to manage our vendors. Having the tool manage the status of each vendor and the workflow has been a huge time saver. The tool is straight forward and very easy to use.
There are still a few workflow items when working within the tool I would like to see changed. When working with the list of vendors that have classifications to be reviewed, after each vendor it returns to the list of vendors instead of the list of classifications. Or after approving the classification if it would just continue to the next vendor, that would be a huge time saver.
There also could be a few more definitions of terminology right in the tool instead of having to go to the Help area to know the definition of Confidential and Physical/Logical Access, etc.
If you are not using a tool now and you need to have a Vendor Management program VENDEFENSE helps you get there quickly.
Two years ago, we were a small software company in one location with 25 employees. Now we are a company with 3 divisions in 4 locations with remote employees in 12 states. VENDEFENSE is helping us review all our vendors and make sure they are protecting our data and our client’s data in a secure and proper manner.
Prior to VENDEFENSE we were not vetting our vendors security practices at all. Now we have a tool that lets them know that we care about security and gives them guidelines on how they should be handling security as well.