AG

Adhi G.

Lead consultant

Enterprise (> 1000 emp.)

7/14/2022

"A quality SIEM tool to be considered"

4/5

What do you like best about Secureworks Taegis MDR?

Wider options to integrate multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

Customer support and the cost of the product. Review collected by and hosted on G2.com.

HC

Hyrum C.

Cyber Security Engineer

Enterprise (> 1000 emp.)

7/8/2021

"Great Product with amazing customization"

4.5/5

What do you like best about Secureworks Taegis MDR?

Taegis is an excellent platform for getting everything done that you need to. In one portal, you can communicate with security experts, view threat feeds, check ongoing investigations, and customize all your integrations. As a security professional working out of the Taegis portal every day, I find this extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

As with any software, there are always little quirks and personal preferences. Because of the level at which you can customize alerts and integrations, it could be overwhelming at first, but the team over there is willing and happy to walk you through things and give you training when needed. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis MDR solving and how is that benefiting you?

Taegis has helped keep up on top of security issues. Both their automation and excellent team help point you in the right direction when focusing on security issues. Every time we have a question on "How could Taegis help with this?.." they always have an answer that surpasses my expectations. Review collected by and hosted on G2.com.

TK

Tim K.

Director of IT and Security

Small-Business (50 or fewer emp.)

4/26/2021

"Secureworks Managed XDR - Peace of mind!"

5/5

What do you like best about Secureworks Taegis MDR?

The Secureworks team really is the best. From the sales people to the implementation specialists everyone not only know what they are doing, but they are great at it. The SOC team really digs into cases, assesses the issues, and then is more than happy to help rememediate if possible. The data collectors available for Azure, M365, and onprem devices are excellent. This gives further peace of mind knowing that there is a second set of eyes watching everything at all times. The proactive monthly threat hunts are great because they look for misuse or vulnerabilities before they're a big issue. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

The portal used to be spread out, but they have made tremendous strides in this the last couple of years and I can imagine that it will only get better. Review collected by and hosted on G2.com.

Recommendations to others considering Secureworks Taegis MDR:

The Secureworks training really is great and I cannot stress enough that you should take advantage of it. Everytime I have a question or need a refresher they are always there and willing to help us out. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis MDR solving and how is that benefiting you?

We are a small company with a big infrastructure foot print. Secureworks Taegis ManagedXDR really helps bridge the gap between needing more employees and staying secure. Without Taegis ManagedXDR we would need additional employees to monitor. Review collected by and hosted on G2.com.

RO

Robert O.

Head of Cyber Security, Director

Mid-Market (51-1000 emp.)

3/11/2021

"Easy to deploy, very well managed implementation and exceptional ROI"

5/5

What do you like best about Secureworks Taegis MDR?

The Taegis Managed XDR platform was very easy to deploy in a medium sized organization and provided immediate monitoring and visibility across multiple environments. The XDR analysts are extremely knowledgeable and do an excellent job reviewing more information that could be done by a team of internal personnel and only escalate items that need to be addressed. The toolset provides search visibility beyond any of the other tools that I have used. Secureworks does a good job at listening to it's customers and results can be seen in product enhancements and regular communications. Proactive threat hunting is done and queries are provided so that we can repeat the exercise. A quarterly review with an executive report really shows the value proposition. I would highly recommend Taegis to any company. The Red Cloak agent is extremely easy to deploy and maintain, Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

When we first purchased the Taegis platform, it was not clear exactly what we were getting and took some time for out team to understand how to navigate the offering - it appeared as monitoring was substandard to other traditional SOCs I have used. Once we learned how to navigate the platform, we realized that Secureworks triages everything before escalating. Once we were accustomed to the platform and had our first review. it's ROI was apparent. I do recommend taking the time to understand all aspects of the solution and use the comprehensive on-line resources. We have had some minor performance challenges with the linux version of the Red Cloak agent, but Secureworks quickly worked with us to resolve the issue. Review collected by and hosted on G2.com.

Recommendations to others considering Secureworks Taegis MDR:

When looking for SOC providers, it's important to understand the amount of work that your cyber security team will need to do to support the process. If you do not understand this, you may be dealing with a large number of false positives in order to embark on a journey to tune the offering. This platform required absolutely no tuning and any alerts escalated are vetted. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis MDR solving and how is that benefiting you?

Best in class managed security monitoring and response across an enterprise with a large number of disparate integrations and cloud environments without the addition of trained SOC, malware, forensic analysts. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/17/2021

"Hands on user"

4/5

What do you like best about Secureworks Taegis MDR?

Taegis XDR takes a giant load off of my plate. Anytime there is an issue, and investigation takes place. It makes a infosec guy feel a lot more comfortable knowing that we're being looked out for, even when we can't do it ourselves. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

The onboarding process needs to be revamped. The reality is that there are quite a few technical hurdles to jump (i.e., installation isn't an "out of the box" experience...putting a collector in AWS/Azure isn't as simple as pushing a button. Make sure you have in house technical resources when considering this. Also, in order to do advanced searches, you need to understand the syntax. Review collected by and hosted on G2.com.

Recommendations to others considering Secureworks Taegis MDR:

Ensure you have someone with technical skills if you want to build out collectors in public cloud. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis MDR solving and how is that benefiting you?

Full ingestion of MS365/Azure AD/Firewalls/AWS logs. Taegis is a central collection point and makes life easier Review collected by and hosted on G2.com.

ER

Verified User in Retail

Enterprise (> 1000 emp.)

5/5/2021

"Secureworks Taegis ManagedXDR Services"

4.5/5

What do you like best about Secureworks Taegis MDR?

I like that there's an experience SOC team backing up our internal team. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

The Taegis XDR platform offers a powerful search tool. Your queries can be build and saved for reuse. They are also the basis for reports. This is nice, but I would love to see a list of pre defined searches and reports. Review collected by and hosted on G2.com.

Recommendations to others considering Secureworks Taegis MDR:

I would recommend running a POC and ensuring that you review the event source and API integrations in addition to just the endpoint agents. You start to realize more value from the tool when it has more visability. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis MDR solving and how is that benefiting you?

We made a deliberate choice to subscribe to the Managed XDR service. The annual cost of the service was less than the cost of adding an extra body to our internal SOC team. So, rather than paying for a 40 hr a week tech, we gain 24X7 SOC coverage, remote IR, monthly threat hunting, collaboration with SOC analysts, and threat hunters and researchers with experience that we may not have in-house. Managed XDR allows my team to develop their skills beyond SOC analysts and engage with the organization more proactively. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Enterprise (> 1000 emp.)

6/24/2021

"New customer, enjoying the Managed XDR solution"

4/5

What do you like best about Secureworks Taegis MDR?

We have reduced our time spent doing investigations by several hours a day. It is comforting knowing that SecureWorks has eyes on glass 24/7. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

I would like to be able to export the "Data source" list, but I'm sure this could be done with a quick chat with the 24/7 support line. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/12/2021

"Great product that allows us to outsource security expertise to a trusted company."

5/5

What do you like best about Secureworks Taegis MDR?

The managed security service nature of it in general. The fact that we got real-time threat detection based on continuously updated AI, the fact that we get monthly threat hunts against our environment, the fact that we get a quarterly security baseline review. All of these are amazing. Review collected by and hosted on G2.com.

What do you dislike about Secureworks Taegis MDR?

Lack of a mobile app for alerts. Currently you have to login to a web portal. Review collected by and hosted on G2.com.

Recommendations to others considering Secureworks Taegis MDR:

If you are considering hiring a security team to start monitoring your infrastructure, look into this. Also, make sure you get licenses to monitor all of your infrastructure in order to get the complete picture. Review collected by and hosted on G2.com.

What problems is Secureworks Taegis MDR solving and how is that benefiting you?

This allows us to have log monitoring and threat detection with having to hire a security team, purchase an event log solution (and configure). Review collected by and hosted on G2.com.