We found the onboarding experience to be fairly straightforward and SecureWorks helped us with a senior project manager and implementation engineer every step of the way. After onboarding, they have assigned a dedicated TAM that really knows her stuff to the account. It's really felt like a high quality service oriented approach to onboarding and maintaining the account. Review collected by and hosted on G2.com.

Really solid, but if I had to say anything it's that their ingestion of various data sources isn't automatically mapped into the XDR platform. Only supported data types are automapped to alerts. The other non-supported data types are available for ad hoc searches but the XDR magic isn't necessarily applied. That said, there are a lot of high value supported data types. Review collected by and hosted on G2.com.

Customer Support is very good and they are very responsive and engaged. The service provides 24/7 protection as well as CTI and Threat hunting. All of which is good. Moreover, the website is clean and they follow up with you monthly to ensure success. Review collected by and hosted on G2.com.

Implementation/Integration is difficult. In an enterprise, there can be many challenges to deploying the agent Review collected by and hosted on G2.com.

The first thing that stands out for Secureworks is the customer support and ease of use and has multiple benefits. Review collected by and hosted on G2.com.

There is nothing in particularly not to like something about Secureworks. Only thing Ill mention is about having training modules for their platform Review collected by and hosted on G2.com.

Engineers are top-notch and the pre-sales process was smooth Review collected by and hosted on G2.com.

Marketing and partner program would benefit from more funding to assist with messaging because technical platform and support is excellent Review collected by and hosted on G2.com.

Threat detection and comprehensive Threat detection response.

Reduced Workload

and it's best for user ease Review collected by and hosted on G2.com.

there are no certain things to dislike in secureworks. Review collected by and hosted on G2.com.

Its really good for detecting new threat in the organization and help with proper analysis. Review collected by and hosted on G2.com.

Nothing for dislike in the securework xdr Review collected by and hosted on G2.com.

Efforts by there employees

Good management

Many features available Review collected by and hosted on G2.com.

Its Delaying process in deliverables to customer services Review collected by and hosted on G2.com.

The secureworks Taegis Managed XDR does an amazing job monitoring our environment for potentially malicious traffic and alerting us. It also weeds out false positives really well. Review collected by and hosted on G2.com.

The iSensors can be a bit disruptive if they go down they tend to impact the entire network. But this is a very minor inconvenience compared to the vast benefit and security that we receive. Review collected by and hosted on G2.com.

We have Elite Services from 2 years and the team fulfilled every promise they made.

- Very Skilled Dedicated threat hunter (creativity, scripting knowledge)

- Automation and APIs

- Native support of most XDR- This can deploy services in minutes

- Excellent Support SLA

- QuarterlySecurity Review Review collected by and hosted on G2.com.

Reporting is not at its best. But I believe this will imporve Review collected by and hosted on G2.com.

The coverage of network devices and endpoint logs is good Review collected by and hosted on G2.com.

No native support for Mac

No integrations available with PAM tools, WSG tools etc

No integrations available for applications such as SAP, Oracle etc Review collected by and hosted on G2.com.