I love that you have the ability to see logs and even video of actions performed on servers through SecureLink. Review collected by and hosted on G2.com.

I wish it was a bit easier for vendors to reset their passwords. Review collected by and hosted on G2.com.

Ability to control how third party access our systems and have audits of what they did. Review collected by and hosted on G2.com.

Some items are not available out of the box but can be configured. Review collected by and hosted on G2.com.

SecureLink has always had a place in our day to day business but since being forced to work from home, it has become indispensable. Review collected by and hosted on G2.com.

The user interface is quite confusing at times which makes administering it a frustrating experience. Review collected by and hosted on G2.com.

It is secure and enables multiple remote session without causing any lag or disconnect of the sessions.

The level of connecting to various third-party remote access is just awesome and gave full control to support the enterprise clients during my job. It has also provided the control of turning ON/OFF of the gatekeepers for the clients by ensuring controlled across to the business. It also provides the dashboard like the feature where the administrator or user can monitor the sessions in use and can take necessary actions. Securelink also enables the user irrespective of the admin to add the remote server without any issue and enables the user/admin to search the gatekeeper, host, and customer with the various search filters. And this awesome!!! Review collected by and hosted on G2.com.

"My Securelink" only shows the recent sessions, rather it should enable the user to save the important gatekeepers for later use. Review collected by and hosted on G2.com.

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment. Review collected by and hosted on G2.com.

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon Review collected by and hosted on G2.com.

I like the connectivity that it establishes with in few seconds to a minute or two and the established connection last until the point I want to disconnect. The connection is very stable. Its easy, the GUI is very friendly and the connectivity is excellent. In my experience of 7.5 years in this organisation, I never came across any situation where an implementation was delayed or cancelled due to the secure link connectivity issues. I really feel that this is one of the best tool my organisation uses on a daily basis to resolve the end users issues. I strongly recommend this product to any upcoming startup's that has similar kind of setup where in they need to access the clients servers on a day to day basis. I feel proud to use this tool. Review collected by and hosted on G2.com.

Sometimes it becomes very difficult to get connected to the remote servers due to network related issues. These issues are majorly caused due to the connectivity lost on the clients end or if the servers that you are trying to connect are switched off. Review collected by and hosted on G2.com.

That I am able to access customer accounts through one VPN. Before Securelink, we used whatever VPN the client provided. This was insecure (due to multiple people needing access and the customer not always know who had left the company) and different VPN's often caused conflict on the same computer. Securelink allows me to go through the company to gain access to customer's systems. If I leave, the company cuts off my access. The customer's love it because they know exactly who is in their systems and when. Review collected by and hosted on G2.com.

Customers often set our initial password to expire and require a change immediately, but when using SecureLink, I can't get on the server to change the password. The customer has to set our password to not expire and many don't like that. I also hate that when I minimize a remote session within a few minutes of logging on, it disconnects me, but after a certain timeframe, I can minimize and it does not disconnect me. Review collected by and hosted on G2.com.

The ability to track vendors as to when they log onto a server. The vendors also cannot choose how to log in, they are assigned a user id that can be used to track on issues.

You can check the connection history for a vendor and check what vendor rep is logged on at any moment. Review collected by and hosted on G2.com.

It would be good to be able to view what servers have been assigned to a vendor. at the moment you need to go through the connection process to view the servers.

When you need to add a new vendor it would be helpful if the process can be expedited; sometimes it takes a week or more to get a vendor added. Review collected by and hosted on G2.com.

It is very easy to Connect and its speed is also good. And we are able to connect mane connection at the same time. Overall Everything I like about the secure link. It is very secure. Easy to Track who is connected and working. Review collected by and hosted on G2.com.

Actually we like everything about the secure link, but there are few things which can be change like its Design and new user assistant. Review collected by and hosted on G2.com.

ntuitive. It's been so easy to use and set up. I can set up a vendor, they get the email on how to log in with a link to the site, and they can figure out what to do, for the most part.

I like the fact that they are still relatively small as an organization. I have strong communication channels with the support staff and they are extremely responsive to any questions I have.

It's a well thought of product. Review collected by and hosted on G2.com.

ava based. Always an issue. I know they are working on this and it will be Javaless if we need it. I know that Java can cause issues across the board and I understand the need of it, but it does not make it any better when there are Java issues.

Stronger integration with the Active Directory. Currently its only read-only, which is good and bad.

I would love to see an App. I know they are working on this as well. Review collected by and hosted on G2.com.