DM

David M.

Senior Support Manager

Computer Software

Enterprise (> 1000 emp.)

4/5/2018

"Easy to Install, easy to use. Top notch security compliance"

5/5

What do you like best about SecureLink Customer Connect?

Security is not something to mess with. From a compliance point of view, it covers all your requirements but it is still user friendly. You don't need to be an IT expert to run the gatekeeper. It keeps track of who's on, and doing what. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Maybe there could be something done around mobility? Some customers like to turn the gatekeeper on/off. Maybe it would be useful to be able to it with some kind of enterprise app? Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

Give it a try... It's so easy to implement and maintain. It has helped us consolidate all the different VPNs, tunnels, and connectivity for our on premise customers. Security is a #1 priority for companies these days. Being able to choose when to allow people to connect and to which environments, and keeping track of what anyone is doing at a certain time for audit purposes helps you sleep well at night. What's so neat, is it makes the business users be able to do things, without IT's help. Particularly if the gatekeeper will be in some PC with windows then it's just a piece of cake. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Being in support, it can be messy to keep track of all the different connectivity types to our customers environments. This is a one-stop shop for reaching all our customers and their environments. When there are hardware or network changes at our customers sites, its a very straightforward process to update theo hosts and go back to normal. Review collected by and hosted on G2.com.

JL

Jason L.

Mid-Market (51-1000 emp.)

4/3/2018

"Easy to manage"

4.5/5

What do you like best about SecureLink Customer Connect?

Easy to give access to vendors to get into my severs. I am able to tell when a vendor is accessing my servers and able to control when they can have access. I love being able to also see what a vendor did in my servers when they have completed. Being able to track that helps when there are issues with what was done in the server. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

I have not really found anything that I dislike so far. I love being able to manage when a customer can access the system. Review collected by and hosted on G2.com.

TM

Tom M.

Enterprise (> 1000 emp.)

4/10/2018

"Great Product"

4.5/5

What do you like best about SecureLink Customer Connect?

Allows vendors to easily and securely get onto our systems Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Haven't found any real issues yet. Everything seems to be working fine. Review collected by and hosted on G2.com.

BO

Ben O.

Small-Business (50 or fewer emp.)

4/5/2018

"SecureLink is easy to use, increases my productivity."

5/5

What do you like best about SecureLink Customer Connect?

Account setup and installation is simple and straightforward. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

There is nothing I dislike about this product. Review collected by and hosted on G2.com.

NT

Nishit T.

Nishit Talreja

Small-Business (50 or fewer emp.)

4/25/2018

"Great gatekeeper to open my servers"

3.5/5

What do you like best about SecureLink Customer Connect?

The easy interface and user friendly information provided. It is highly recommended to use this platform if you are a newbie Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon Review collected by and hosted on G2.com.

CC

Verified User in Computer Software

Enterprise (> 1000 emp.)

4/4/2018

"Securelink is a best and easy way to remote in."

5/5

What do you like best about SecureLink Customer Connect?

Its security features, ITs easy to use and log in. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

The way we used to create gatekeepers in the older version was easier. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

I can say its a very good tool for remoting into the client's server. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

logging on to client's desktop and server to resolve app issues. Its a good way to resolve clients issues. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

4/4/2018

"Easy to use and works well"

4.5/5

What do you like best about SecureLink Customer Connect?

The securelink interface is intuitive and it's easy to use. It also does not have any weird design quirks that don't fit. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

When using the Chrome browser you have to read download an app that every time you use it. Review collected by and hosted on G2.com.

AM

Verified User in Medical Devices

Enterprise (> 1000 emp.)

4/5/2018

"Securelink for RDP"

3/5

What do you like best about SecureLink Customer Connect?

The product is used by the company I work for for remote support and works well. My favorite feature is the ease of use. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Quick connect is terrible most of the time the customers security policies prevent the app from running. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

The quickconnect feature needs help. Half the time the application will not load on clients workstations. We have a competitors product that works better but it would be nice to not have to use it. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

The ability to quickly connect to a server for support. Review collected by and hosted on G2.com.

NS

Nora S.

Data Quality Professional

Legal Services

Mid-Market (51-1000 emp.)

1/12/2018

"Easy to connect to VPN and get to work quicky"

5/5

What do you like best about SecureLink Customer Connect?

I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Sometimes I have issues connecting to my vpn, but issues were always resolved quickly. Review collected by and hosted on G2.com.

Recommendations to others considering SecureLink Customer Connect:

I would recommend users of Securelink to utilize the history tab to keep track of their hours. When I first started using Securelink I disregarding this feature, but it is very helpful. Review collected by and hosted on G2.com.

What problems is SecureLink Customer Connect solving and how is that benefiting you?

Securelink allowes me to quickly log into work everyday. The connection is fast and secure. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/4/2018

"Very fast and reliable."

5/5

What do you like best about SecureLink Customer Connect?

Gives the option of FTP/RDP etc. Also tells if the ping has been down/up and since when. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

It should just be like a single sign-on with a list of all the connections, hopefully integrated with RDP Manager. Review collected by and hosted on G2.com.