--- title: SecureLink Customer Connect Reviews meta_title: 'SecureLink Customer Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how SecureLink Customer Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 32 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # SecureLink Customer Connect Reviews **Vendor:** SecureLink **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.4/5.0 **Total Reviews:** 32 ## About SecureLink Customer Connect Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability. ## SecureLink Customer Connect Reviews ### 1. securelink for connecting to customers **Rating:** 3.0/5.0 stars **Reviewed by:** paul p. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about SecureLink Customer Connect?** one stop place to connect to customers. Easy for me to use **What do you dislike about SecureLink Customer Connect?** the connecting can be clunky at times. The customer is still requred to set things up on their end, which can be hard depending on their security policies **Recommendations to others considering SecureLink Customer Connect:** I'm not sure about the competition or about what it takes to get this setup for customers, but we've been happy with this product so far. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Simple to connect to customers and to view our software running on their system. ### 2. Securelink for RDP **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about SecureLink Customer Connect?** The product is used by the company I work for for remote support and works well. My favorite feature is the ease of use. **What do you dislike about SecureLink Customer Connect?** Quick connect is terrible most of the time the customers security policies prevent the app from running. **Recommendations to others considering SecureLink Customer Connect:** The quickconnect feature needs help. Half the time the application will not load on clients workstations. We have a competitors product that works better but it would be nice to not have to use it. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** The ability to quickly connect to a server for support. ### 3. Secure way to connect to remote peers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about SecureLink Customer Connect?** Every time we had problems we called the customer service and they were always helpful and always quick to solve the problem. **What do you dislike about SecureLink Customer Connect?** Web interface has too much layers, in order to connect to one server it takes a lot of mouse clicks and pages. There's also no other options other than using this interface. **What problems is SecureLink Customer Connect solving and how is that benefiting you?** We need a secure way to connect to our customers and SecureLink allowed us to do so. ### 4. not a bad product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2018 **What do you like best about SecureLink Customer Connect?** it's pretty easy to get connected to customers. **What do you dislike about SecureLink Customer Connect?** Having to use the web browser can cause issues. I think that most of this is due to security concerns from the browser makers **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Securelink helps us connect to customers ### 5. Securlink - Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2018 **What do you like best about SecureLink Customer Connect?** After securelink connection manager additional item it's working seamlessly. **What do you dislike about SecureLink Customer Connect?** Connection issue or gateway disconnection **What problems is SecureLink Customer Connect solving and how is that benefiting you?** Connecting various environment and multiple clients. ## SecureLink Customer Connect Discussions - [How is secure third-party remote access different than Desktop Sharing and VPN?](https://www.g2.com/discussions/securelink-vs-vpn-and-desktop-sharing) - 1 comment, 1 upvote - [Can SecureLink run on VMware or Hypervisor?](https://www.g2.com/discussions/compatibility-8b196657-e7f1-43ee-87ef-b831e9938d42) - 2 comments, 1 upvote - [Can multiple technicians connect to the same customer at once with SecureLink?](https://www.g2.com/discussions/support-technicians) - 2 comments, 1 upvote - [Can SecureLink integrate with Active Directory?](https://www.g2.com/discussions/6719-active-directory-integration) - 1 comment, 1 upvote - [What are the network requirements for the SecureLink Server?](https://www.g2.com/discussions/network-requirements) - 1 comment, 1 upvote - [View SecureLink Customer Connect pricing details and edition comparison](https://www.g2.com/products/securelink-customer-connect/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+22%3A22%3A40+-0500&secure%5Bsession_id%5D=39d967d8-616c-45dd-b490-a0ca12d409f2&secure%5Btoken%5D=834c341b5a3e6cbd2839d89ea36d4df6a4152ee8a7f93e89a4ac97fd69d5cc57&format=llm_user) ## SecureLink Customer Connect Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat **Security** - Data Encryption - Compliance **Device Support** - Multi-Platform Support - Cross-Platform - Video Support **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics ## Top SecureLink Customer Connect Alternatives - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,044 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) - 4.7/5.0 (417 reviews)