1. [Home](https://www.g2.com/) 2. ... 3. [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace) 4. [Secured nService on Windows 2012 R2 Discussions](https://www.g2.com/products/secured-nservice-on-windows-2012-r2/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a701c3afc1348f34bf73f90bf62d87c0/secured-nservice-on-windows-2012-r2.jpeg "Product Avatar Image") ](/products/secured-nservice-on-windows-2012-r2/reviews) [ Secured nService on Windows 2012 R2 ](/products/secured-nservice-on-windows-2012-r2/reviews) 0 ratings Secured nService on Windows 2012 R2 is a comprehensive help desk and enterprise service management solution designed to streamline service request management across various organizational departments. Hosted on Windows Server 2012 R2, it offers a secure and efficient platform for managing service workflows, enabling teams to define states, actions, and forms that guide service requests from initiation to completion. This system enhances collaboration between end-users and service technicians, ensuring timely and effective resolution of service requests. Key Features and Functionality: - State Machine Workflow Engine: Allows customization of service workflows with defined states and actions, facilitating structured progression of service requests. - Form Designer: Enables the creation of tailored forms for different actions, ensuring relevant information is captured at each stage of the service process. - Multi-Department Integration: Supports various departments, including IT, customer support, facility management, and more, allowing them to offer services and track assignments on a unified platform. - Email Integration: Seamlessly integrates with existing email systems for importing emails and sending notifications, keeping all stakeholders informed. - Asset Management: Provides tools to manage assets and link service requests to specific assets, maintaining a comprehensive service history. - Knowledge Base and Forums: Offers a repository for information sharing and community discussions, promoting self-service and reducing repetitive inquiries. - Service Level Agreements (SLA and Billing: Manages SLAs and service billing, ensuring compliance and accurate financial tracking. - Active Directory Integration: Facilitates user authentication and management by integrating with Active Directory, streamlining user access and permissions. Primary Value and User Solutions: Secured nService on Windows 2012 R2 addresses the need for a centralized, customizable, and secure service management system within organizations. By providing a structured workflow engine and integrating various service management tools, it enhances operational efficiency, ensures consistent service delivery, and improves communication between service providers and end-users. This solution empowers organizations to effectively manage service requests, track asset histories, enforce SLAs, and maintain a knowledge base, ultimately leading to improved service quality and user satisfaction. Show More When users leave Secured nService on Windows 2012 R2 reviews, G2 also collects common questions about the day-to-day use of Secured nService on Windows 2012 R2. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Secured nService on Windows 2012 R2 Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about Secured nService on Windows 2012 R2 yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/secured-nservice-on-windows-2012-r2/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a701c3afc1348f34bf73f90bf62d87c0/secured-nservice-on-windows-2012-r2.jpeg "Product Avatar Image") ### Have you used Secured nService on Windows 2012 R2 before? Answer a few questions to help the Secured nService on Windows 2012 R2 community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsecured-nservice-on-windows-2012-r2%2Fdiscuss%3Fsmall_ask%3Dsecured-nservice-on-windows-2012-r2) No