Carlton H.

Manager

Enterprise (> 1000 emp.)

7/5/2026

"Unifies ramp across markets built in isolation"

4.5/5

What do you like best about Second Nature AI?

The roadmap does shift, but when I flag an enterprise gap, I get a clear, realistic answer on timing. Spinning up a new region took only a few days because content and permissions were already centralized. When we launch something once, its coaching layer rolls out to every region at the same time, which helped us standardize objection-handling coaching across the entire global team.

It also mattered that our security team cleared it early—it reassured me that the controls were genuinely in place. Granular permissions mean each region sees only what it should. At the same time, each product line can run its own scenario library while we still govern everything centrally. Having Salesforce data right next to practice results gives managers a single place to look. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

We were looking for tighter, native Salesforce hooks, and they’ve been arriving in stages. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Ramp didn’t scale with our headcount and it was draining the senior team, until we moved to a single content set across regions and stopped all the duplication. Our practice content used to lag behind product changes; now the owning team updates its own line the same day.

We also relied on managers to gauge readiness by feel, but the scoring gives us an objective benchmark. We didn’t have defensible proof that our enablement spend was working, and standardized scoring now gives leadership a clear answer.

Reps used to learn the pitch on live deals, and those misses cost us pipeline. Now they can rehearse in a safe space first. Hiring at scale outpaced our trainer hours, and self-serve practice removed that ceiling. Coaching was generic across thousands of reps, whereas the analysis now points each rep to their specific weak spot. Review collected by and hosted on G2.com.

Betty F.

Sales & Marketing

Mid-Market (51-1000 emp.)

7/4/2026

"Turns scattered feedback into comparable data"

4.5/5

What do you like best about Second Nature AI?

I can build a scenario library that keeps growing without turning into an ongoing content project. I clone existing scenarios and tweak them by region, so the content stays fresh without a huge build each time. I also don’t have to rebuild the whole library from scratch whenever the pitch shifts. After getting access, I had scenarios live within hours, with no long setup.

The breakdown makes it clear which reps actually know the product and which ones are bluffing. By consolidating tools, I’ve cut down the time I spend assembling reports every cycle. It works for assessing any sales team, so I run both SDR and AE ramp through it. As a result, every new hire ramps to the same bar, no matter who trains them. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

It took a bit of back-and-forth for me to understand the pricing, but once I did, it seemed fine. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Role plays used to feel inconsistent and unrealistic, so reps would tune them out. Now the scenarios mirror real deals, and they actually engage with them. New messaging previously took weeks to make its way into the ramp program; now I can fold it into the scenarios that same week. I also couldn’t prove the program’s value to leadership, but the scoring gives me evidence I can use to defend the budget. New hires were progressing at uneven rates, and the self-paced path keeps the cohort moving together without holding anyone back. Coaching used to be generic for everyone, regardless of individual gaps; now I can tailor it based on what the analysis surfaces for each rep. Finally, validating readiness used to mean sitting in and judging by feel, whereas the data now gives me a clear, defensible read. Review collected by and hosted on G2.com.

Stefano M.

IT Project manager presso

Enterprise (> 1000 emp.)

7/3/2026

"Pushes one approved playbook to thousands of reps"

4.5/5

What do you like best about Second Nature AI?

Reps in 30+ languages now ramp on the same standard, which we could never truly enforce before. Regional and cohort reporting makes it clear which teams are ready to sell, and rolling pitch updates out to thousands of reps is no longer a manual project. Using standard scenarios across markets has eliminated the regional variation we used to fight, and the per-line libraries mean a change to one product doesn’t disrupt another.

Having Salesforce data right next to practice results gives managers a single place to look. Reps can start drilling new messaging the same week a product ships. And our success contact understands what it takes to support a sales org at our scale, not just the feature set. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The moving avatars aren’t quite perfect yet, although I’ve heard that an improved version is on the way. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Proving what was trained used to mean reconstructing everything after the fact; now the records link directly to approved playbooks. Reps previously faced tough negotiations for the first time on live deals, but now they can rehearse those moments beforehand. Personalized coaching across thousands of reps felt impossible, and the analysis now pinpoints each person’s specific gaps.

New messaging used to reach the field weeks late; now the coaching layer lands alongside the launch. New reps also took too long to reach quota at our volume, and standardized practice is getting them productive sooner. We couldn’t clearly show leadership why a rep was coached a certain way, but the records now tie every coaching point back to approved messaging. And where we had no consistent way to prove ramp landed across markets, the scoring now gives us a single, data-backed read everywhere. Review collected by and hosted on G2.com.

Leah M.

Director of Sales & Marketing

Small-Business (50 or fewer emp.)

7/3/2026

"Scales the ramp program without new headcount"

5/5

What do you like best about Second Nature AI?

I keep the scenario library up to date as our pitch evolves, almost as part of my weekly routine. The objective readiness read has replaced a manager’s gut feel. Building a new scenario now takes an afternoon, rather than starting from a blank page and losing half a day. The cohort data also points me toward patterns I can turn into practical sales coaching. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

The moving avatars aren’t quite perfect yet, but I understand that an improved version is on the way. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

The program didn’t scale, and it stretched the enablement team thin. That changed once we moved to a single content set across regions, which finally put an end to duplicate sessions. Training quality used to depend on which trainer happened to be running the room, but a standard set of scenarios now keeps every cohort held to the same bar. I also used to have no clear read on which reps actually knew the product; the breakdown now shows me who’s solid and who’s guessing. And instead of building each session from scratch—which never scaled—a reusable library now carries most of that load. Review collected by and hosted on G2.com.

Jackie B.

Director of Marketing & Communications

Small-Business (50 or fewer emp.)

7/3/2026

"Handles pitch updates without rebuilding everything"

5/5

What do you like best about Second Nature AI?

The analysis shows me which reps are guessing on product claims and which ones actually know what they’re talking about. More than once, features I’ve requested have shipped within a quarter. The customer success team understands what I’m trying to solve, not just how the tool works. And the data makes it clear who’s ready to carry quota and who needs another cycle. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

There are occasional, slight lags while the AI processes, but they’re brief enough that they don’t disrupt the session. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Reps used to show up to coaching cold; now they arrive already warmed up, so the session can focus on the hard parts. Previously, every trainer taught a slightly different version of the same call, but a single set of scenarios has eliminated that variation. I also couldn’t tell who was struggling until it was too late, and the cohort data now flags issues early. Finally, reps were practicing against scenarios that didn’t match our pitch, and the library now keeps pace with our messaging. Review collected by and hosted on G2.com.

Robert K.

Digital content manager

Mid-Market (51-1000 emp.)

7/2/2026

"Gives new reps practice without real-deal risk"

4.5/5

What do you like best about Second Nature AI?

What I rely on most is the manager time it gives back to me each week. It’s scaled across my entire team without needing to add a trainer. The 30+ language support helps keep our regional reps aligned on one standard. The customer success team responds quickly and understands our sales process. Our reps can drill from their phones between meetings while they’re out on the road. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

We were looking for deeper native Salesforce integration, and it has improved gradually over time. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Reps used to dodge the hardest objections on real calls, and the safe practice environment lets them tackle those first. I used to judge readiness mostly by feel, but now the data shows me who can actually handle a tough negotiation. Onboarding a cohort used to take up my entire month; it no longer monopolizes my calendar. Weak reps also used to slip by for a full quarter before anyone noticed, and now I can spot the gap in the data within the first few weeks. Review collected by and hosted on G2.com.

Ronda F.

Project Manager

Mid-Market (51-1000 emp.)

6/27/2026

"Makes new-language scenarios reach English quality"

4.5/5

What do you like best about Second Nature AI?

The post-session breakdown shows what reps actually said about the product, which is the part I can coach and improve. The roadmap genuinely reflects customer input, and that kept me bought in. Reps come into coaching prepared, so I can spend the hour on the hard stuff instead of catching them up. Overall, it gave me the evidence I needed to defend the program’s budget. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Not every language feels equally polished. The English scenarios are solid, but the French and German versions could use an editing pass. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Coverage gaps used to leave our overseas sales teams behind, but the language support now ramps them up to the same level as the English teams. New hires previously took weeks before they could really contribute; now they reach a usable level in just days. Onboarding had been absorbing all of my training capacity and leaving nothing for coaching, but that time is back now that new hires can self-pace through the basics. We also didn’t have proof that the program was moving the number, and the data now makes that case clearly to leadership. Review collected by and hosted on G2.com.

June V.

Sales Specialist

Mid-Market (51-1000 emp.)

6/25/2026

"Scales ramp without scaling trainer hours"

5/5

What do you like best about Second Nature AI?

The language coverage helps us standardize ramp-up across our regional crews. Enterprise onboarding went more smoothly than any sales-tool rollout I’ve managed. We can push one approved sales playbook to dozens of reps at once—no more per-unit rollouts and all that. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Speech recognition accuracy drops slightly in noisier environments, but that’s mostly on us. We’ll be moving to a more spacious floor next year, which should help. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Rolling out a launch to every market used to take months of coordination. Now the coaching layer practically ships with the product, reaching all sales crews at once. Coaching also used to be generic across teams; now the analysis is tailored to each user and targets their specific weak spot(s). Before we started with Second Nature, we had no consistent way to prove that ramp actually landed across markets, but the scoring now gives us one data-backed read everywhere. Role plays used to vary from office to office and rarely matched real deals, whereas the central libraries now mirror the conversations we actually run. We love this. Review collected by and hosted on G2.com.

Karen G.

Enterprise Sales Manager

Wholesale

Mid-Market (51-1000 emp.)

6/24/2026

"Realistic Drills That Get New Reps Call-Ready Fast"

5/5

What do you like best about Second Nature AI?

The drills feel very realistic—almost identical to the calls my guys handle in real life. New reps go into deals having rehearsed nearly every aspect and nuance, so they’re essentially ready before they ever jump on calls with their newly assigned accounts. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

Nothing in particular stood out to me, but overall what I saw made sense and felt straightforward. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

Our training content was always lagging behind the most recent pitch, messaging variations, and feature updates. That created an ongoing pathology where some AEs were constantly behind others in terms of what they knew. In turn, it caused a lot of other hardships around overall consistency and, to some degree, even cannibalized some of the AEs’ perceived authority.

With Second Nature, we can update new scenarios the very same day. No more gaps, and no AEs left uninformed. Before we started with Second Nature, new AE onboarding quality also dipped whenever I got a bit busy (which happens often). New reps used to “train” on real prospects, live, which burned potential deals, made me cringe, and made us look bad as a company. Now they rehearse in a “sandbox” first, and the difference is enormous. Review collected by and hosted on G2.com.

Melanie H.

Senior Sales Enablement Director

Mid-Market (51-1000 emp.)

6/20/2026

"My managers get more stuff done without me"

5/5

What do you like best about Second Nature AI?

Objective reads on readiness levels, instead of relying on any manager’s gut, have made a real difference for us. One of the biggest changes we noticed right away was the consistency, especially that it’s applied the same way across sessions. We keep the scenarios current with the most recent messaging packages, and updating them has become a weekly routine.

Onboarding has stopped looking like a complete disaster. Reps engage because the drills in the platform mirror the deals they handle day to day, so they actually want to do it. We also tailor coaching based on what the platform surfaces for each rep. As our pitch changes, the library grows with it, without turning into its own separate, ongoing project. Review collected by and hosted on G2.com.

What do you dislike about Second Nature AI?

I’d like richer out-of-the-box manager views, and perhaps a few more minor additions. Overall, I’m very happy, because it feels like everything here has been thought through deeply and seriously. Review collected by and hosted on G2.com.

What problems is Second Nature AI solving and how is that benefiting you?

The localized ramp used to trail the English version, but the broader language coverage helped close that gap nicely. Our team needed training for complex conversations with high-status prospects, and now they can rehearse in a dedicated space before going live instead of risking deals (our CAC is high as it is). Previously, each cohort could end up with a completely different experience depending on the trainer, but the shared scenarios have standardized things. Onboarding also felt one-size-fits-all: fast learners stalled while slower ones got rushed, until self-paced training let everyone move at the pace that’s relevant for them. Before that, onboarding would bottleneck at around five days. Review collected by and hosted on G2.com.