Compared to typical seminars Second Nature added greater reality to our teaching. Employees found practice sessions more engaging because the AI discussions felt lively. Review collected by and hosted on G2.com.

For smaller teams certain analytics reports provide too much information. Having additional beginning tutorials available during setup would be great. Review collected by and hosted on G2.com.

This software provided a comfortable setting for employees to rehearse challenging situations before engaging in actual talks. Training felt less scripted with the AI's ability to change tone during sessions. Review collected by and hosted on G2.com.

More training is necessary to properly comprehend a few features. Some dashboards load more quickly during busy times. Review collected by and hosted on G2.com.

Easy onboarding process. Support is available at short notice. Contrast to conventional lectures, Second Nature makes training sessions more participatory. I appreciated that workers didn't need supervisors' constant supervision because they could practise scenarios until they felt comfortable. Review collected by and hosted on G2.com.

Nothing significant as dislikes. For brief practice sessions, the mobile experience might also be more seamless. Review collected by and hosted on G2.com.

The role playing exercises were sufficiently intricate to feel practical without being unduly difficult. It was so simple to monitor staff development using the reporting tools. Review collected by and hosted on G2.com.

More examples unique to a given industry could be included in some scenario templates. Review collected by and hosted on G2.com.

Reps arrive at coaching warmed up, so the hour goes to the hard parts of the deal. Practice plus reporting in one place is what made the switch worth it. Review collected by and hosted on G2.com.

Voice latency was noticeable early - it has improved though I would mention it in a phased rollout. Review collected by and hosted on G2.com.

The intuitive sim building experience. You are able to customize the build, provide feedback during the process and craft a unique user experience every time. One of my favorite new features is the ability to add documents and reference files for the AI to use which allows a more personalized experience. Review collected by and hosted on G2.com.

Only thing I would change is to have the system keep a memory of previous builds that could be referenced to teach it how we customize features, eliminating the need to recreate from scratch each time. Review collected by and hosted on G2.com.

Before interacting with actual clients, Second Nature provided a secure environment for our new staff to practise challenging discussions. During role-playing sessions, I found the AI reactions to be quite natural. The setup procedure went more quickly than anticipated. Review collected by and hosted on G2.com.

To better fit issues unique to a certain industry, several conversation scenarios require slight modifications. Managers might find it simpler to summarise a few reports. Review collected by and hosted on G2.com.

I hate this technology and company. it is the worst part of my job Review collected by and hosted on G2.com.

automated voice, robotic talking, unresponsive to my responses, dehumanizing Review collected by and hosted on G2.com.

The role-playing activities were practical and beneficial for enhancing communication abilities. I liked how the AI raised objections since it helped our team get ready for real-world client interactions. Review collected by and hosted on G2.com.

During the first week, it takes some time to become totally familiar with the UI. For smaller teams, several sophisticated settings could seem superfluous. Review collected by and hosted on G2.com.

Nothing. I do not like it and I am typing more just to match your minimum character requirements in this field Review collected by and hosted on G2.com.

The fact it penalises you for having a stutter or neurodiversity Review collected by and hosted on G2.com.