Reps arrive at coaching warmed up, so the hour goes to the hard parts of the deal. Practice plus reporting in one place is what made the switch worth it. Review collected by and hosted on G2.com.

Voice latency was noticeable early - it has improved though I would mention it in a phased rollout. Review collected by and hosted on G2.com.

The intuitive sim building experience. You are able to customize the build, provide feedback during the process and craft a unique user experience every time. One of my favorite new features is the ability to add documents and reference files for the AI to use which allows a more personalized experience. Review collected by and hosted on G2.com.

Only thing I would change is to have the system keep a memory of previous builds that could be referenced to teach it how we customize features, eliminating the need to recreate from scratch each time. Review collected by and hosted on G2.com.

Before interacting with actual clients, Second Nature provided a secure environment for our new staff to practise challenging discussions. During role-playing sessions, I found the AI reactions to be quite natural. The setup procedure went more quickly than anticipated. Review collected by and hosted on G2.com.

To better fit issues unique to a certain industry, several conversation scenarios require slight modifications. Managers might find it simpler to summarise a few reports. Review collected by and hosted on G2.com.

I hate this technology and company. it is the worst part of my job Review collected by and hosted on G2.com.

automated voice, robotic talking, unresponsive to my responses, dehumanizing Review collected by and hosted on G2.com.

The role-playing activities were practical and beneficial for enhancing communication abilities. I liked how the AI raised objections since it helped our team get ready for real-world client interactions. Review collected by and hosted on G2.com.

During the first week, it takes some time to become totally familiar with the UI. For smaller teams, several sophisticated settings could seem superfluous. Review collected by and hosted on G2.com.

Nothing. I do not like it and I am typing more just to match your minimum character requirements in this field Review collected by and hosted on G2.com.

The fact it penalises you for having a stutter or neurodiversity Review collected by and hosted on G2.com.

I find very helpful the UI/UX, integrations, performance and the intelligence. Review collected by and hosted on G2.com.

Pricing is a little bit high compared to some similar platforms. Review collected by and hosted on G2.com.

I love how the AI helps me as a builder create the SIMs for our agents. Review collected by and hosted on G2.com.

Nothing I have seen yet. The team at Second Nature is always helping us. Review collected by and hosted on G2.com.

I’ve found Second Nature to be an intuitive, simulation-based platform that delivers realistic practice and actionable feedback, driving quick improvements in confidence and performance. Review collected by and hosted on G2.com.

Need more persona choices for variety in training and practice attempts. Review collected by and hosted on G2.com.

the ability to have on demand role plays for our agents Review collected by and hosted on G2.com.

sometimes we have to be overly prescriptive with the coachings we build Review collected by and hosted on G2.com.