# Second Mile Reviews **Vendor:** Second Mile **Category:** [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 17 ## About Second Mile Second Mile is a Revenue Operations Agency focused on propelling our partners towards success. From increasing sales to boosting team morale, enhancing ROI to bringing innovative concepts to life, we're dedicated to empowering businesses every step of the way. ## Second Mile Pros & Cons **What users like:** - Users value the **collaborative and friendly experience** with Second Mile, enhancing their learning and enjoyment in the process. (1 reviews) - Users value the **expertise** offered by Second Mile, enhancing their learning experience and collaboration in new areas. (1 reviews) - Users value the **friendly and collaborative nature** of Second Mile, making their experience enjoyable and supportive. (1 reviews) - Users value the **prescriptive approach and expertise** of Second Mile, finding the team friendly and collaborative. (1 reviews) ## Second Mile Reviews ### 1. Natalie and the Second Mile team were amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Chase S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Second Mile?** What I appreciated most is their prescriptive approach and expertise, especially as we're brand new to this area. Very friendly, collaborative, and fun to work with. **What do you dislike about Second Mile?** Nothing I disliked. I greatly appreciate all of Natalie's work for us. **Recommendations to others considering Second Mile:** When transitioning strategies and onboarding to new software, having someone who always responds in a timely manner is important. That's what I'm most grateful for with my experience with Second Mile. **What problems is Second Mile solving and how is that benefiting you?** This was our first venture into HubSpot and applying automated marketing tactics to our business strategy. Natalie and team were incredibly helpful with onboarding, training, and being a key resource whenever we had questions. Always quick to respond with the right solution and critical in our efforts to expand promotions to various segments. ### 2. Top Tier Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Evelyn L. | Digital Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Second Mile?** Second Mile is one of the most communicative agencies I've ever worked with. They're always on top of communicating where they're at on a project and quick to respond when you reach out with questions or feedback. **What do you dislike about Second Mile?** Honestly no complaints. While Second Mile isn't necessarily a one-stop shop for all of your marketing needs, they really excel at the services they offer. **Recommendations to others considering Second Mile:** I've worked with Second Mile in two separate roles now, and I'm always quick to recommend them because of the experience I've had each time I've worked with them. It's absolutely worth it to set up a meeting with them to see what they can do for your company. They keep it professional and completely understand when they aren't the right fit for your specific business goals. **What problems is Second Mile solving and how is that benefiting you?** Second Mile helped us kick-off our website redesign with a website roadmap in which they helped us develop a comprehensive site map, customer personas, and several website wireframes. Since we were looking to completely change the way information is presented on our new website, this was a huge help as we begin the design process. ### 3. Second Mile Jumped In When Our First Implementation Agency Let Us Down **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** Second Mile takes an immersive approach, delving comprehensively into business practices, ensuring a full understanding of HubSpot's utilization prior to initiating any project. By engaging key stakeholders in interviews, they crafted a thorough Roadmap encompassing timelines, expectations, and budgetary considerations. This Roadmap, presented as a succinct executive synopsis to our leadership team, facilitated clear comprehension and significantly bolstered executive buy-in. Furthermore, Second Mile's service has been truly exemplary—prompt and forthright responses to inquiries underscore their unwavering commitment to prioritizing our questions - no matter how large or small. Every interaction with their team resonates as a testament to their dedication to excellent service. **What do you dislike about Second Mile?** Up to this point, our interactions with Second Mile have been flawless. Reflecting back, I only wish we would have discovered them sooner; their proficiency starkly contrasts our subpar experience with a previous agency. The contrast in quality only underscores the value and relief they've brought since partnering with them. **Recommendations to others considering Second Mile:** Wholeheartedly endorsing Second Mile! In Phase 1 of our HubSpot implementation, they've shown remarkable proficiency. Their service quality and swift pace have outshone our previous encounters. After a letdown by a prior agency, Second Mile not only resolved lingering issues but also did so quickly and economically. Choose Second Mile without hesitation; their competence and commitment will reshape your implementation experience. If you've encountered disappointments previously or find yourself uncertain about selecting a partner, I strongly suggest affording Second Mile the chance to craft a Roadmap tailored for your organization. This modest investment promises both reassurance and an opportunity for them to showcase their remarkable skills and exceptional service. **What problems is Second Mile solving and how is that benefiting you?** Second Mile is facilitating a comprehensive HubSpot implementation for us, currently progressing through Phase 1. The pace and caliber of service have pleasantly exceeded our expectations. Our collaboration with Second Mile emerged from acute disappointment with a previous agency. Impressively, not only did they successfully address the uncompleted tasks of the prior agency, but they achieved it with remarkable speed and with a smaller investment. In contrast to our previous experience, the value they've swiftly delivered is indisputable. ### 4. Excellent Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** Small but very capable team that is able to offer personalized service at a better cost than larger agency partners I've worked with in the past . They have also been very flexible in making adjustments to our original statement of work based on new needs that have been discovered during our time working together, without letting any red tape get in the way. **What do you dislike about Second Mile?** It is not a huge company with unlimited resources to tap into, so some things they may not be able to deliver on immeidately, but being in a small to medium sized compnay ourselves, I appreciate the many hats their team members are able to wear to suppor the needs of our business. They have still accomodated all of our needs thus far. **What problems is Second Mile solving and how is that benefiting you?** Second Mile helped us quickly and cost efficiently build out new automated workflows and data ingegrations that have saved our team HOURS of work each week on communications that were previously sent manually daily and/or weekly. ### 5. An Agency That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen R. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Second Mile?** Second Mile provides friendly and prompt service. I love that they advocate for a four-day workweek. It is a business whose values I align with personally. That is why I choose them over and over again. **What do you dislike about Second Mile?** There is nothing that I dislike about Second Mile. I would say that their services in marketing are a bit limited. But this is not a bad thing. They are focused. **Recommendations to others considering Second Mile:** Second Mile is a firm focused on growth marketing. If you want to build your automation practices, website conversion rate or better alignment of your CRM with cross-functional teams, they are there for you. Other creative marketing and branding areas may be better suited for other agencies. **What problems is Second Mile solving and how is that benefiting you?** I've worked with Second Mile for several years. The primary service that I went to them for was web design. I have completed several large development projects with them. Sam is a consultative professional whose team always delivers on time. I have also used them to facilitate conversations with Hubspot representatives. They are eager to solve problems with my corporate marketing team to ensure that our growth marketing functions succeed. ### 6. Second Mile truly goes the second mile on all that they do. **Rating:** 5.0/5.0 stars **Reviewed by:** Laura H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Second Mile?** I love how Second Mile makes the effort to truly understand our brand and audience and always making sure to be up to date with industry trends and standards. They are always asking and open to feedback and coming up with new ideas to test. **What do you dislike about Second Mile?** I truly can't think of any real negatives about Second Mile - maybe that I wish I could see and work with them more in-person because they are all rock stars and I can learn a lot from them with more time! **Recommendations to others considering Second Mile:** Be open to new ideas and let them do their magic! Trust the process. **What problems is Second Mile solving and how is that benefiting you?** Second Mile works with my team to capture leads and nourish them through our entire funnel by developing highly creative digital ads and using data to set our appropriate target audiences through our social media channels and Google. They also manage our HubSpot and connectivity to our CRM system, Slate. ### 7. Empathetic, Helpful, Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Second Mile?** They were quick to offer suggestions for ways that we could address the problems ourselves. When it became clear that we couldn't do that, they got to work identifying the root of the issue and keeping us updated during each step of their investigation. **What do you dislike about Second Mile?** I truly have nothing negative to say about the team I worked with. They were wonderful. **What problems is Second Mile solving and how is that benefiting you?** Second Mile found form API issues that are limiting our ability to calculate ROI for our marketing efforts. Now that the issue has been discovered, we can properly determine what's working and what just isn't. ### 8. Second Mile Helped Us Create Landing Pages without Taking Over Our Calendars **Rating:** 4.5/5.0 stars **Reviewed by:** Drew L. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Second Mile?** Second Mile communicates efficiently and effectively. Since our project need originated from not having enough time, we asked that they not pull into numerous meetings. They respected this and effectively got the work done. **What do you dislike about Second Mile?** Hiring Second Mile was an investment- I of course wish they would have done the work for free but didn't find that they had unfair pricing. **Recommendations to others considering Second Mile:** Be prepared to do work in between your meeting sessions to get the most out of the relationship **What problems is Second Mile solving and how is that benefiting you?** The Second Mile team is helping us create landing pages that are visually appealing but also high converting. We had ideas on how to build our landing pages but not the time to sit down and work on them for long periods of time. ### 9. Highly recommend Second Mile Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy W. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** They are always helpful and even provide instructions and even instruction videos that are super helpful. **What do you dislike about Second Mile?** I haven't found anything as of this date. **Recommendations to others considering Second Mile:** I would highly recommend Second Mile. We are super pleased with our webpage and the activity from the webpage from our customers. **What problems is Second Mile solving and how is that benefiting you?** They handle our webpage and integration with credit card providers so that customers can provide payment through our webpage. Our business payments have increased with the easy access to make their own payments online. ### 10. Second Mile Goes the Extra Mile! **Rating:** 4.5/5.0 stars **Reviewed by:** Jill L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Second Mile?** I like best the fact that they provide video back-up of how to solve an issue. If I run into a snag maintaining our website, not only do they explain how to fix the issue, but they provide a video to talk you through the process. **What do you dislike about Second Mile?** I have never had any issue with Second Mile that brought me a negative experience. They're courteous and professional, and I've always received a response within 24 hours. **What problems is Second Mile solving and how is that benefiting you?** Second Mile has assisted us with our website on more than one occasion. In working with them, I was able to recreate all three of our websites at least twice now. They're responsive and helpful. ### 11. Revenue Operations and Website Development **Rating:** 5.0/5.0 stars **Reviewed by:** Brett P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2023 **What do you like best about Second Mile?** Exceptionally strong at project management. Complete transparency throughout our projects with them. A very organized, diligent, and communicative team. **What do you dislike about Second Mile?** Nothing. They are an exceptional firm with end-to-end Rev Ops capabilities **Recommendations to others considering Second Mile:** The Second Mile will undoubtedly check every box if you want a cohesive team with end-to-end Rev Ops capability. They are a pleasure to work with, smart, engaged, and organized. **What problems is Second Mile solving and how is that benefiting you?** Digital Marketing, Demand Generation, and Website Development. Optimizing our Google advertising footprint, including the use of data analytics to optimize ROI on spend. Creating a new website for our business to improve the customer experience and maximize SEO footprint to improve organic searches ### 12. Roadmap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** Second Mile was responsive, started on time and ended on time. We have multiple personas that needed to be addressed individually and they covered them all. They kept me up to date throughout the entire process and delivered an executable report as promised. **What do you dislike about Second Mile?** There were no disappointing points of contact or promises left unfulfilled. **Recommendations to others considering Second Mile:** Expect them to do what they promise and keep you informed along the way. It was, and is, a pleasure to work with the folks at Second Mile! **What problems is Second Mile solving and how is that benefiting you?** Website review and marketing plan. We have an excellent operation selling on multiple channels but wish to drive more traffic to our own website. ### 13. Landing Page Design **Rating:** 5.0/5.0 stars **Reviewed by:** Kate B. | Digital Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** Their design capabilities, knowledge of landing page best practices, and efficient working styles. **What do you dislike about Second Mile?** I have no feedback about any negative issues with Second Mile at this point in my work with them. **What problems is Second Mile solving and how is that benefiting you?** Second Mile is helping us design and create landing pages without looping in our webdev team for efficient production, new innovative designs and quick-to-adjust content. ### 14. The best company to implement Hubspot **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline K. | Digital Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** I love their customer service and how their team is always there to answer questions. **What do you dislike about Second Mile?** Nothing! They are a great company to work with. **Recommendations to others considering Second Mile:** Second Mile is ready to help you at any step in your implementation. **What problems is Second Mile solving and how is that benefiting you?** Second Mile is integral in helping our marketing agency switch to hubspot and use all the tools correctly. ### 15. Second Mile for the Work Day WIN! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Railroad Manufacture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Second Mile?** The staff at Second Mile have been responsive to our needs throughout the process, and continue to provide guidance as we move toward completion. I really appreciate Daniel taking time to meet with me individually to discuss project updates. It made all the difference. **What do you dislike about Second Mile?** If there are any, I have yet to find them. **Recommendations to others considering Second Mile:** I would encourage other potential customers to meet the staff, and to review their other projects. I am so impressed with the quality of work, and their careful attention to detail. **What problems is Second Mile solving and how is that benefiting you?** Second Mile is developing our new website. They have offered a full-scale approach: analyzing our previous site, working to understand our buyers, listening to our needs, and using all of that information to create the web presence we need. ### 16. responsive and patient **Rating:** 4.0/5.0 stars **Reviewed by:** Peter C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Second Mile?** Team is friendly, helpful & very knoweldgeable. they were also very flexible in supporting our changing requirements throughout the process **What do you dislike about Second Mile?** Sometimes felt that they were orkign with limited resource **Recommendations to others considering Second Mile:** go for it **What problems is Second Mile solving and how is that benefiting you?** uncoordinated business development function finally being brought to heel ### 17. Great team for HubSpot build-outs! **Rating:** 5.0/5.0 stars **Reviewed by:** J. S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Second Mile?** They are knowledgeable, easy to work with and deliver tremendous value. **What do you dislike about Second Mile?** No real downsides - the team executes, is accessible and goes the extra mile to ensure any questions are addressed. **What problems is Second Mile solving and how is that benefiting you?** Configuring HubSpot to enable a foundation for scalable sales enablement tools, marketing operations and the necessary reporting therein. - [View Second Mile pricing details and edition comparison](https://www.g2.com/products/second-mile/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+12%3A43%3A27+-0500&secure%5Bsession_id%5D=7976e7c5-499d-4f1b-9b6c-3edc17a14787&secure%5Btoken%5D=c79e1a6db1299549521a37ae3009c9b1d8dd83fc26750fa4af0a4cb5d1585c42&format=llm_user) ## Second Mile Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Second Mile Alternatives - [The Free Website Guys](https://www.g2.com/products/the-free-website-guys/reviews) - 4.9/5.0 (1,343 reviews) - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (761 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews)