It’s a combination of the platform itself and the people behind it. The unlimited support was a huge help when we initially set up our ISMS in accordance with ISO 27001, and the platform continues to improve almost every month. I still see a lot of potential, and it’s great to watch the platform evolve in the right direction. Review collected by and hosted on G2.com.

Since SecFix and its platform are still relatively young, it can occasionally feel a bit buggy. However, it has improved tremendously over the past two years.

Personally, I’d love to see even more focus put on the GDPR framework, although ISO 27001 is clearly their flagship :) Review collected by and hosted on G2.com.

Clean UI/UX, integrations with major third parties, responsive support, and the AI assistant are all strong points.

I also want to highlight the CISO as a Service offer which is a real time-saver. Review collected by and hosted on G2.com.

So far, I don’t have anything in particular that I dislike. Review collected by and hosted on G2.com.

The team is consistently working to improve the service. Review collected by and hosted on G2.com.

The platform still has a lot of room for improvement across the other certification pages they offer. I feel it works well for ISO 27001, but it’s missing some essential features in other areas. Review collected by and hosted on G2.com.

I like that Secfix is a well-structured tool. Inquiries were answered quickly and professionally well to very well by the chat agent and especially by the human experts. Setting up the tool itself was quickly done for us. Review collected by and hosted on G2.com.

In my opinion, further improvements could be made to the tool itself, particularly the policies in the tool should already be pre-filled with answered questions. Additionally, text adjustments should be able to be made directly in the tool without uploading the policies via PDF. In our case, the "providers" are recorded, but not the products, which means that an assignment of the products to the employees is missing. Furthermore, not everything is (yet) covered in the tool, and a shared Excel as well as access to OneDrive/Google Drive is still needed alongside the tool. Review collected by and hosted on G2.com.

Secfix has significantly simplified our path to ISO 27001. Particularly helpful are the clearly structured, guided workflows and the automated evidence collection through integrations. This massively reduces the manual effort, and the current compliance status is transparent at all times. Also noteworthy is the strong EU focus – both in the frameworks and in data protection and auditors. The collaboration with the Secfix experts was consistently professional and pragmatic. Review collected by and hosted on G2.com.

In some areas, one wishes for even more fine-tuning options for very specific, individually developed IT setups. However, this is more of an edge case and is already well managed by support in some cases. Review collected by and hosted on G2.com.

I find Secfix great because the platform provides a clear presentation of all necessary documents and guidelines, making it easier to work towards ISO 27001 certification without forgetting or overlooking anything. I particularly appreciate the personal support via chat, phone, or email, which is incredibly fast and direct, so you get immediate help without long waiting times. Individual questions are answered competently and quickly until a satisfactory result is achieved. Additionally, the initial setup of Secfix was very easy and understandable. Review collected by and hosted on G2.com.

The AI agent does provide answers to many general questions, but as soon as it gets a bit more specific, the quality of the answers is rather poor. Review collected by and hosted on G2.com.

The clear task list, pre-made policy templates, and all evidence being centrally located. Support was always quickly reachable. Especially as a small team, that was really worth its weight in gold. Review collected by and hosted on G2.com.

At the beginning, it took a while to find one's way around the portal/app. Review collected by and hosted on G2.com.

It has a clear structure that helps us stay focused and work toward our goals. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike about it. The support is good (if needed) and the platform is clear. Review collected by and hosted on G2.com.

The extremely competent support in all phases of the auditing. The portal for the tasks is also very clear and you receive help on every topic and examples. Review collected by and hosted on G2.com.

So far, I have not seen any disadvantages. Review collected by and hosted on G2.com.

Broad selection of manual evidence checks to support the audit. Pre-defined policies that save a lot of time compared with creating them from scratch. Automated checks for the cloud and similar areas as well. You can talk to one of their customer success manager in a defined period how you like (I choose 1x per week) to get help or ask questions. For me, the constant support and feedback loops were really helpful. Review collected by and hosted on G2.com.

There is nothing to complain about, I was overall really satisfied Review collected by and hosted on G2.com.