Highly customizable software

Responsive teams Review collected by and hosted on G2.com.

Data overload

Analytics and configuration tools can be overly complex Review collected by and hosted on G2.com.

Lynette and Mohit have been very helpful. Review collected by and hosted on G2.com.

It involves a lot of components, which require time and effort to use, especially for first-time users. Review collected by and hosted on G2.com.

Our Support Site is now about to offer our customers a much broader depth of applicable resources we could not otherwise deliver on the platform. Review collected by and hosted on G2.com.

I haven't found the reporting functionality to be intuitive to work with. Review collected by and hosted on G2.com.

Innovative product; Customer Success Rep responsive and passionate about supporting us, the client Review collected by and hosted on G2.com.

Lacks robust reporting; Implementation was challenging given the complexity of our needs Review collected by and hosted on G2.com.

Analytics and user journey is very insightful Review collected by and hosted on G2.com.

Search relevancy must improve and the return time for the search can be reduced! Review collected by and hosted on G2.com.

Appreciate the responsiveness and the way they conduct the business Review collected by and hosted on G2.com.

Facing hiccups during production releases. Review collected by and hosted on G2.com.

The support for intergrating all kind of knowledge sources and LLM's making it possible to search relevant results. Review collected by and hosted on G2.com.

The metrics can be customized as per the use case. Review collected by and hosted on G2.com.

SearchUnify as a tool is comprehensive and easy to use, particularly with the advice and guidance I have gotten from Lynette. Review collected by and hosted on G2.com.

The only downside for me has been my past experience did not lead me directly to this role so I have had a lot to learn. Review collected by and hosted on G2.com.

I like the ability to have a Taxonomy that spans all my data sources. I like the filter capabilities, and the ability to have differently configured search bars. Review collected by and hosted on G2.com.

Article refresh time could be shorter so newly created articles are searchable and findable by other support agents. Other App options would be nice as well (Pop-out with custom sizes). Review collected by and hosted on G2.com.

The product is invaluable and resourceful in how we deliver content to our users and clients from other integrated applications. The customer service is great. They are very responsive, resolving issues promptly and flexible with recommendations as well as meetings. They seem to cater to and care about their clients and their specific needs. This has built a good and valuable relationship. Review collected by and hosted on G2.com.

The product could use a few more customizable features and items for enterprise clients. As grow and acquire companies, we need to be able to adapt to other platforms of publishing information. Review collected by and hosted on G2.com.