SearchUnify had the answer to our business requirements. The initial meetings were very informative and helpful. The SU team were and continue to be engaged and proactive through every step of initial requirements, testing and moving to production. The implementation was relitavely simple and the customer support are always available and happy to help. Review collected by and hosted on G2.com.

There are some features that are not available yet, but I hope to see them in a future roadmap. They are not showstoppers, but would greatly enhance the product and SU are fully open to incoporating them. Also, the turnaround for queries and bug fixes is not always as quick as I would like. Review collected by and hosted on G2.com.

Their ongoing support in getting the search up and running was great. Review collected by and hosted on G2.com.

Sometimes it feels like there are just too many features in there, maybe simplify the interface slightly for folks who don't need all the granular controls. Review collected by and hosted on G2.com.

The customer support is above par- thanks! Review collected by and hosted on G2.com.

There are always business nuances that can't be solved for...yet. Review collected by and hosted on G2.com.

Search Unify allows us to provide our customers with a much-needed search tool that helps them locate the content they're looking for more easily. We're also able to view user analytics that help us further enhance the user experience of our site. Review collected by and hosted on G2.com.

Nothing, the service is great and the team is efficient and easy to work with. Review collected by and hosted on G2.com.

Adding Content Sources to create a diverse searching "database" has been great and very easy to use. The product is in our Customer Portal applications, allowing customers to search from all the varied platforms product articles and resources are hosted in. I like that additional custom APIs are not needed for a task like this. Search tuning is a powerful tool that I personally have not used enough, but working with Saurav Ganguly to help me maximize SearchUnify's value for my position and mission has been great. Saurav really understands my goals and has ideas on how to get there. I use Search Unify multiple times per use to gather metrics and find search trends that my customers are searching for. SearchUnify Academy has also been a great resource instead of going to Support or Saurav for any of my curiousities. Review collected by and hosted on G2.com.

The only thing I have found just "okay" with SearchUnify: the historical reporting issues (for example I could not report back sometimes for a full year or compare 2023 to 2024 from the reporting tool--I will have to rely on my manually recorded historical data). Review collected by and hosted on G2.com.

As product content grows, its fragmentation becomes an issue for customers to find answers to their product questions. A federated search experience using SearchUnify helps to consolidate data, improve user experience, increase user engagement, and optimize search relevance. Review collected by and hosted on G2.com.

Multilingual federated search experience can be inconsistent and mixed as it is dependent on how each content source is configured for multilingual support. Prefer a standard, out-of-the-box implementation for all content sources that aligns with the corporate multilingual strategy to ensure consistency and uniformity in search experience across each portal. Review collected by and hosted on G2.com.

Incorporating GenAI into enterprise search is a must nowadays. Review collected by and hosted on G2.com.

LLM Integration need some flexibility to support other providers Review collected by and hosted on G2.com.

Report outs are useful. Good for analysis and actions. Dashboard is visually attractive. Review collected by and hosted on G2.com.

Search tuning operations is complicated. Review collected by and hosted on G2.com.

It has a lot of features and has been very easy to use. The team at search unify is one of the best to work with. Review collected by and hosted on G2.com.

I cant think of anything other than there is too much for me to do. Its giving me more work to do since they have so many things we can do to improve our search with their software. Review collected by and hosted on G2.com.

Breaking this down per priority:

- Search Unify Team - from the PM (Deepika) to the Dev team (Sahil/Parveen) to Leadership and Sales (Guarav and Brian) to Mohit as our Account Manager- they are all highly responsive and helping in getting work down at our pace.

- Search Tool - packed with features with upgrades rolling out extending the platform. It's refreshing to see a SaaS company moving fast into AI/ML

- Support Community for Tickets - works well and tickets are prioritized

- We expand through acquisition so we are constantly growing - SU has kept up with our growth with constant infrastructure planning. kudos Review collected by and hosted on G2.com.

Breaking this down per priority:

- Reporting can be better Review collected by and hosted on G2.com.