Search capabilities, ease of operation, minimal maintenance required, and very responsive customer support, Review collected by and hosted on G2.com.

Results of certain types of searches were less accurate than previous tool we were using and seems to require quite a while of manual configuration by support to achieve desired results. Review collected by and hosted on G2.com.

Federated search, data connectors out of the box and GPT like answering mechanism to direct resolution to queries. Review collected by and hosted on G2.com.

Not really dislike anything as an end user. But I have to train and familiarize with the new UX and features which come out with the half-yearly product release. Review collected by and hosted on G2.com.

I really love the analytics insights I’m able to get. Review collected by and hosted on G2.com.

Customization limitations in how results are ranked or displayed Review collected by and hosted on G2.com.

Search Unify effectively combined content from Documentation, Knowledge Base Articles, Forum Discussions, Blogs, and other sources to simplify our customer experience. This helps them come to one place and find the correct answer every day, regardless of where the content is posted. They also helped integrate it into our case creation flow so every case is created after a search of resources. This is also a resource that our support agents regularly use to find resources to share with customers.

Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.

They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.

Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature. Review collected by and hosted on G2.com.

We encountered a few challenges with indexing the ticketing platform. It turns out the rate limit from that provider is relatively low. The SearchUnify team was able to fine-tune and optimize their indexing to keep everything running smoothly. Review collected by and hosted on G2.com.

I have been impressed by the level of service during implementation and the richness of actionable reporting features. Review collected by and hosted on G2.com.

I have not discovered any downsides to SearchUnify so far. Review collected by and hosted on G2.com.

The implementation team is best in class with tools that are cutting edge. Review collected by and hosted on G2.com.

I haven't seen any downside on the demos I have seen. Review collected by and hosted on G2.com.

The team has consistently shown flexibility and partnership in the way they support us. Whether it’s tailoring solutions to our specific needs or equipping us with the right information so we can manage things independently, they strike the perfect balance. They’re also highly responsive and kind, always ready to step in during urgent situations. Overall, they feel like a true business partner rather than just a vendor. Review collected by and hosted on G2.com.

Room for improvement could be more availability to do things myself. Review collected by and hosted on G2.com.

SUVA delivers accurate, context-aware responses by leveraging unified search across enterprise knowledge sources. Its seamless integration, multilingual support, and smart escalation to agents make it a highly effective virtual assistant. Review collected by and hosted on G2.com.

SUVA is used by me and so far i haven't encountered anything which I dislikes Review collected by and hosted on G2.com.

the flexibility to connect to a wide variety of data sources and return the results in a single space. Review collected by and hosted on G2.com.

Sometimes it is hard to understand why a search result does not show up higher in the ranking. Review collected by and hosted on G2.com.

The new search functionality by Grazitti is a significant upgrade, offering users an efficient and intuitive way to find information within the forums. We are already seeing substantial improvement over the previous search functionality.

We look forward to collaborating with Grazitti on further enhancements to ensure the feature continues to evolve with community needs. Review collected by and hosted on G2.com.

There is nothing to dislike with this new search functionality. Review collected by and hosted on G2.com.