The SearchUnify teams are extremely helpful, from implementation on to support. Our Customer Success Managers, in particular, have been an invaluable resource and connection.

I appreciate the enhanced discovery it provides for our Appinium resources in our learning portal. We've seen an increase in usage that we can directly attribute to the search functionality.

I also appreciate the level of detail provided in the analytics session tracking details. That has enabled us to take a deeper dive into user behavior and searches by exporting it to Tableau and connecting it to our Salesforce data.

We have also recently conducted accessibility audits on our platforms and services. The SearchUnify team was incredibly quick and responsive in helping us resolve accessibility issues found in the SearchUnify components. Review collected by and hosted on G2.com.

"Dislike" is the wrong word here, I think. SearchUnify generates a lot of data and that can make it a struggle sometimes to turn that data into action. I would like to see more enhancements in the analytics region of the admin dashboard, specifically around admins being able to customize what is displayed on their dashboards and exclude data sets from analysis, when applicable. Review collected by and hosted on G2.com.

The indexing and searchability features are strong, and it’s easy to integrate with D365. I also appreciate the support from the dedicated team. The reports on our portal usage and click activity provide more insight into how the portal is being used and into overall user behaviour. Review collected by and hosted on G2.com.

the time it takes to crawl the documents. Review collected by and hosted on G2.com.

Regularly scheduled weekly check-ins to investigate new scope, technical support issues, and features. Also like a direct line to associates at Grazitti through Slack communications. Review collected by and hosted on G2.com.

Sometimes unsure how connected people at SearchUnify are to our partners, for example, Vanilla Higher Logic. When updates are pushed to our Community platform, it has the potential to break the features that Grazitti has implemented there. Would be better to understand exactly how Grazitti is testing and ensuring Vanilla updates won't break features such as our search and our feedback widget. Review collected by and hosted on G2.com.

Keyword Search Tuning has been very effective and directing users t the best available content. Review collected by and hosted on G2.com.

We've tried switching over to the newer Vector based Search model, but were unable to get the same success rate as Keyword boosting. We're waiting on an update which should address this. Review collected by and hosted on G2.com.

Search relevancy, filtering, and advanced search options. Review collected by and hosted on G2.com.

It would be helpful if this app included image recognition and voice search. I’d also like to see alternative options or suggestions when a search doesn’t return any results, so I’m not left at a dead end. Review collected by and hosted on G2.com.

I like how SearchUnify quickly surfaces relevant content from multiple sources in one place. Review collected by and hosted on G2.com.

Sometimes the search results are not precise enough, making it harder to find the most relevant content quickly. Review collected by and hosted on G2.com.

1. Federated Indexing

2. Actionable Content Gap Analytics Review collected by and hosted on G2.com.

The "Context Switch" Fatigue: Even though it’s integrated, the admin console doesn't live natively inside Salesforce Setup. Every time I need to tweak a ranking rule or check an index status, I’m jumping out of my Salesforce flow into their portal. It would be a game-changer if they built a native Lightning App for the backend so we didn't feel like we were leaving home. Review collected by and hosted on G2.com.

We have expanded SearchUnify Cognitive Search to a different products, and new data sources have been added as well, which continue to help the support agents and customers on different areas. Review collected by and hosted on G2.com.

We will be exploring the AI bots in the short term, which we are excited about, but right now I don't have additional feedback. Review collected by and hosted on G2.com.

Search Unify has a helpful customer success and support team that is responsive and always trying to help meet our unique needs. They are adding a lot of AI capabilities to help make their product more effective and efficient -- it's not even the same product that it was a couple of years ago. It has been an essential component to make our LMS resources searchable in our org's Salesforce Community. Review collected by and hosted on G2.com.

I think the software UI could be more user friendly, but this was also the first SEO I've used on the backend so my learning curve was steep. It used to require a lot of manual time to maximize the search capabilities, but that has really changed with their GPT search. Review collected by and hosted on G2.com.

Analytics are very helpful for understanding the customer experience Review collected by and hosted on G2.com.

Comparing data between our CRM and SearchUnify is tricky. Review collected by and hosted on G2.com.