Search Unify has a helpful customer success and support team that is responsive and always trying to help meet our unique needs. They are adding a lot of AI capabilities to help make their product more effective and efficient -- it's not even the same product that it was a couple of years ago. It has been an essential component to make our LMS resources searchable in our org's Salesforce Community. Review collected by and hosted on G2.com.

I think the software UI could be more user friendly, but this was also the first SEO I've used on the backend so my learning curve was steep. It used to require a lot of manual time to maximize the search capabilities, but that has really changed with their GPT search. Review collected by and hosted on G2.com.

Search capabilities, ease of operation, minimal maintenance required, and very responsive customer support, Review collected by and hosted on G2.com.

Results of certain types of searches were less accurate than previous tool we were using and seems to require quite a while of manual configuration by support to achieve desired results. Review collected by and hosted on G2.com.

Search Unify effectively combined content from Documentation, Knowledge Base Articles, Forum Discussions, Blogs, and other sources to simplify our customer experience. This helps them come to one place and find the correct answer every day, regardless of where the content is posted. They also helped integrate it into our case creation flow so every case is created after a search of resources. This is also a resource that our support agents regularly use to find resources to share with customers.

Their in-depth analysis of analytics and case deflection logic provided us with greater clarity on our case flow, search metrics, and areas for improvement in our search functionality.

They worked hard with us to ensure a smooth go-live, which included extended hours. We also valued their consistent responsiveness, which ensured that questions were addressed promptly, demonstrating effective teamwork and ownership of the project's success.

Furthermore, the team's agility in implementing feedback in real time and making adjustments efficiently, even during calls, contributed positively to the project's momentum and collaborative nature. Review collected by and hosted on G2.com.

We encountered a few challenges with indexing the ticketing platform. It turns out the rate limit from that provider is relatively low. The SearchUnify team was able to fine-tune and optimize their indexing to keep everything running smoothly. Review collected by and hosted on G2.com.

I have been impressed by the level of service during implementation and the richness of actionable reporting features. Review collected by and hosted on G2.com.

I have not discovered any downsides to SearchUnify so far. Review collected by and hosted on G2.com.

What I like most about SearchUnify is how accurate and fast the search results are. It really understands the context behind queries, not just keywords, which makes it much easier for users to find exactly what they’re looking for. We haven't been able to implement the more robust search functions that SearchUnify provides yet - but our testing of them has been very successful. Overall, it's made our support and knowledge management processes much smoother. Review collected by and hosted on G2.com.

One area that could use improvement is the initial setup and configuration. I'm a fairly decent web developer and I live for well written documentation - but it can be a bit complex to configure, especially if you're integrating multiple content sources. There’s definitely a learning curve, and it takes some time to fully customize everything the way you want. That said, once it's set up, the performance and results are solid. We can't wait to take full advantage of the many features SearchUnify has. Review collected by and hosted on G2.com.

The team has consistently shown flexibility and partnership in the way they support us. Whether it’s tailoring solutions to our specific needs or equipping us with the right information so we can manage things independently, they strike the perfect balance. They’re also highly responsive and kind, always ready to step in during urgent situations. Overall, they feel like a true business partner rather than just a vendor. Review collected by and hosted on G2.com.

Room for improvement could be more availability to do things myself. Review collected by and hosted on G2.com.

Self Service to users through the chatbot

Federated search across multiple platforms.

Better personalization and customization. Review collected by and hosted on G2.com.

Not tailored to interpret user inputs in to certain extent. Review collected by and hosted on G2.com.

the flexibility to connect to a wide variety of data sources and return the results in a single space. Review collected by and hosted on G2.com.

Sometimes it is hard to understand why a search result does not show up higher in the ranking. Review collected by and hosted on G2.com.

The new search functionality by Grazitti is a significant upgrade, offering users an efficient and intuitive way to find information within the forums. We are already seeing substantial improvement over the previous search functionality.

We look forward to collaborating with Grazitti on further enhancements to ensure the feature continues to evolve with community needs. Review collected by and hosted on G2.com.

There is nothing to dislike with this new search functionality. Review collected by and hosted on G2.com.

The search has allowed us to get past the limitations of standard salesforce global search. We were able to index and crawl external content as well as internal CRM content which was needed. Their interface and platform is intuitive and easy to use. Review collected by and hosted on G2.com.

Originally the results page needed some work to meet our needs. The SU team was accommodating and made changes very fast allowing the project to stay on track. Review collected by and hosted on G2.com.