SearchUnify Cognitive Search Reviews & Product Details

SearchUnify is an enterprise Agentic AI platform designed to enhance self-service capabilities and improve customer support outcomes. This innovative solution leverages advanced technologies to empower organizations to deliver more relevant, personalized, and efficient search experiences. By integrating various components such as SearchUnifyGPT, the Contextual Relevance Engine (SCORE) Framework, and SearchUnifyFRAG, the platform creates a comprehensive knowledge discovery experience tailored to the unique needs of enterprises. The target audience for SearchUnify includes businesses of all sizes that seek to optimize their customer support systems and improve user engagement through effective knowledge management. The platform is particularly beneficial for organizations with extensive content repositories, such as knowledge bases, forums, and help centers. By unifying data from these diverse sources, SearchUnify ensures that users can access information seamlessly, enhancing the overall customer experience and reducing the time spent searching for answers. Key features of SearchUnify include Intelligent Enterprise Search, which utilizes AI-powered relevance and manual tuning to deliver precise search results. The platform also incorporates machine learning capabilities for personalization, ensuring that users receive tailored content based on their specific needs and preferences. Natural Language Processing (NLP) fuels contextual results, allowing users to find information using conversational queries, while search analytics and reporting provide valuable insights into user behavior and content effectiveness. Additional features such as intelligent spell check, synonym and acronym recognition, and rich snippets enhance the search experience further. The platform's AI-powered support applications, along with NLG-fueled reports for next best actions, enable organizations to streamline their support processes. Intent detection and entity extraction capabilities allow for a deeper understanding of user queries, while content gap analysis helps identify areas for improvement in knowledge resources. Overall, SearchUnify stands out in the enterprise AI landscape by providing a holistic approach to knowledge discovery and customer support. Its unique combination of AI-driven features and seamless data integration positions it as a valuable tool for organizations looking to enhance their self-service capabilities and improve customer satisfaction.

Product Website

Seller

Grazitti Interactive

Discussions

SearchUnify Cognitive Search Community

Languages Supported

Danish, German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Chinese (Simplified)

Product Description

SearchUnify is an enterprise search solution that provides rich insights & relevant search results, thus making you a self-service leader.

Overview by

Nitul Sharma

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

SearchUnify Cognitive Search Integrations

(10)

Verified by SearchUnify Cognitive Search

SearchUnify Cognitive Search Media

The SearchUnify Unified Cognitive Platform

Elevating CX and EX for Multiple Enterprise Teams

SearchUnify for Self-Service Success

SearchUnify for Support Success

Elevating Support and Self-Service Outcomes for Leading Enterprises

SearchUnify Cognitive Search Demo - The SearchUnify Agentic AI Suite

What Makes SearchUnify Different

SearchUnify's Cognitive Search intelligently understands queries, adapts to user needs, and delivers precise, contextually relevant results. Perfect for companies looking to boost customer satisfaction, improve agent productivity, and drive

SearchUnify Contextual Relevance Engine Framework, World’s first democratic retrieval relevance framework to comprehend semantic, multimodal and multilingual searches, in the most cost-effective, scalable & secure manner.

Official Downloads

(5)

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How Cornerstone OnDemand Achieved a 98% Self-Service Rate

How Accela Scaled Customer Support & Self‑Service Outcomes with SearchUnify

G2 reviews are authentic and verified.

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Michael C.

Director Support Operation

Enterprise (> 1000 emp.)

6/2/2022

"Excellent product and support. I've always receive exceptional help form the SeachUnify team."

5/5

What do you like best about SearchUnify Cognitive Search?

I like the ability to have a Taxonomy that spans all my data sources. I like the filter capabilities, and the ability to have differently configured search bars. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

Article refresh time could be shorter so newly created articles are searchable and findable by other support agents. Other App options would be nice as well (Pop-out with custom sizes). Review collected by and hosted on G2.com.

Recommendations to others considering SearchUnify Cognitive Search:

You may need to do some heavy customization if you're running KCS with Zendesk Review collected by and hosted on G2.com.

What problems is SearchUnify Cognitive Search solving and how is that benefiting you?

Federated Search across all my content sources and search tracking for deflection

We're just getting the KCS process started, but I'm hoping this will help deflect customer support tickets and give us insight into other types of self service content we should be exposing to our customers. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/30/2022

"Invaluable product and customer service"

4.5/5

What do you like best about SearchUnify Cognitive Search?

The product is invaluable and resourceful in how we deliver content to our users and clients from other integrated applications. The customer service is great. They are very responsive, resolving issues promptly and flexible with recommendations as well as meetings. They seem to cater to and care about their clients and their specific needs. This has built a good and valuable relationship. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

The product could use a few more customizable features and items for enterprise clients. As grow and acquire companies, we need to be able to adapt to other platforms of publishing information. Review collected by and hosted on G2.com.

What problems is SearchUnify Cognitive Search solving and how is that benefiting you?

It's given us the ability to separate content resources and security options for our clients that other applications cannot do while keeping the content localized and yet connecting our solutions. Also, the data insights reporting on the workflow of how our clients use is very important. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

3/30/2023

"Great partners for Search!"

5/5

What do you like best about SearchUnify Cognitive Search?

The SearchUnify team! Search Unify has been an integral partner in the development of Vlocity Success Community over the years. The Grazitti Search Unify solution has deflected thousands of customer support cases to allow our partners and customers to quickly locate the content they need. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

We are satisfied with our SearchUnify solution. Review collected by and hosted on G2.com.

Verified User in Human Resources

Mid-Market (51-1000 emp.)

8/19/2022

"Search Unify Is Crucial to Ticket Deflection"

4.5/5

What do you like best about SearchUnify Cognitive Search?

Search Unify provides better and more nuanced searching capabilities for internal and external users than what is offered by Salesforce Knowledge and Community out of the box. It gives us major insight into what clients are searching for, allows us to boost relevant and trending content, and pull insights as to how many tickets our content is deflecting from our Service team. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

Wish we could more easily surface in the SU interface the specific users who are visiting our external Help Community and taking various actions (submitting a case without searching or viewing an article, for example) so we could easily target enablement campaigns to them. Review collected by and hosted on G2.com.

Megan G.

Sr. Director Self-Help and Content Strategy

Mid-Market (51-1000 emp.)

10/12/2022

"SearchUnify is a great value and the functionality is exactly as advertised!"

5/5

What do you like best about SearchUnify Cognitive Search?

SearchUnify's talented and motivated team takes accountability and gets stuff done! The team ensures progress, solves problems, and takes on challenges. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

SearchUnify, like and federated search tool, requires knowledge of search practices and taxonomy. If you are new to that, the learning curve could be steep. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/24/2022

"They aim to please"

4/5

What do you like best about SearchUnify Cognitive Search?

When there were issues they were very communicative and resolved most issues in a timely manner. The customer service is excellent. When people moved on or off the support team they made sure to introduce them to us. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

It is not a real time search. It takes at least 15 minutes for new content to be available in the search. This makes it difficult to use in a supportive environment. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/13/2022

"Incomparable"

5/5

What do you like best about SearchUnify Cognitive Search?

SearchUnify provides so much insight and what impressed me the most is how in-depth the dashboard goes into. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

Dashboard could use more info tooltips, but the documentation is excellent. Review collected by and hosted on G2.com.

Lainey M.

Customer Adoption Specialist

Mid-Market (51-1000 emp.)

1/17/2022

"Robust and complex search engine tool; patient and helpful customer success and support teams"

4/5

What do you like best about SearchUnify Cognitive Search?

I appreciate having a dedicated Customer Success Manager (Nitesh Tamta). Even though I am in the US, he is always helpful and supportive whenever I need it. The analytics and dashboard are robust and detailed. Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

Sometimes the product itself has issues when integrating with our search tools and Salesforce. We often have minor tech issues that can be frustrating to try to troubleshoot and solve- although this isn't just a problem with Search Unify. Review collected by and hosted on G2.com.

Peter R.

Content Manager

Mid-Market (51-1000 emp.)

9/21/2021

"Game-changer!"

5/5

What do you like best about SearchUnify Cognitive Search?

SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving Knowledge Base adoption across my org.

We use Salesforce Communities and found the search lacking - SearchUnify's AI-powered search and powerful searching tuning tools have increased our article view count and helped us cut our ticket volume in half! Its Content Gap Analysis tools also help inform our content strategy - we always know what our clients are looking for, and where we're not hitting the mark.

The agent widget has also helped improve ramp time for new hires - it's become much easier to handle support issues with all of our powerful resources at their fingertips, at all times.

SearchUnify is also pretty easy to use - most things are "click not code." Review collected by and hosted on G2.com.

What do you dislike about SearchUnify Cognitive Search?

Some fields in Salesforce do not pull into certain reports in Analytics, which makes some processes around Content Analysis and creation a bit more manual than I'd like. What I will say is that the SearchUnify team are fantastic partners and really take product feedback to heart. I feel confident that their team will continue to drive improvements that I'd find valuable. Review collected by and hosted on G2.com.

What problems is SearchUnify Cognitive Search solving and how is that benefiting you?

Our biggest problem was our old search engine was borderline unusable, especially with multiple content sources - SearchUnify solves that problem.

Internally - we struggled a lot to measure the success of our content and to demonstrate, with data, the areas where we could stand to improve, and SearchUnify solves both of those problems. If you're trying to implement KCS strategies into your support org, SearchUnify will help you make your case with stakeholders, with clear case deflection metrics and actionable insights.

SearchUnify also allows our best content to shine - meeting our customers in the moment, as we're able to greatly influence search results with relative ease. Review collected by and hosted on G2.com.