SearchUnify Cognitive Search Reviews & Product Details

Their ongoing support in getting the search up and running was great. Review collected by and hosted on G2.com.

Sometimes it feels like there are just too many features in there, maybe simplify the interface slightly for folks who don't need all the granular controls. Review collected by and hosted on G2.com.

The customer support is above par- thanks! Review collected by and hosted on G2.com.

There are always business nuances that can't be solved for...yet. Review collected by and hosted on G2.com.

Search Unify allows us to provide our customers with a much-needed search tool that helps them locate the content they're looking for more easily. We're also able to view user analytics that help us further enhance the user experience of our site. Review collected by and hosted on G2.com.

Nothing, the service is great and the team is efficient and easy to work with. Review collected by and hosted on G2.com.

Adding Content Sources to create a diverse searching "database" has been great and very easy to use. The product is in our Customer Portal applications, allowing customers to search from all the varied platforms product articles and resources are hosted in. I like that additional custom APIs are not needed for a task like this. Search tuning is a powerful tool that I personally have not used enough, but working with Saurav Ganguly to help me maximize SearchUnify's value for my position and mission has been great. Saurav really understands my goals and has ideas on how to get there. I use Search Unify multiple times per use to gather metrics and find search trends that my customers are searching for. SearchUnify Academy has also been a great resource instead of going to Support or Saurav for any of my curiousities. Review collected by and hosted on G2.com.

The only thing I have found just "okay" with SearchUnify: the historical reporting issues (for example I could not report back sometimes for a full year or compare 2023 to 2024 from the reporting tool--I will have to rely on my manually recorded historical data). Review collected by and hosted on G2.com.

As product content grows, its fragmentation becomes an issue for customers to find answers to their product questions. A federated search experience using SearchUnify helps to consolidate data, improve user experience, increase user engagement, and optimize search relevance. Review collected by and hosted on G2.com.

Multilingual federated search experience can be inconsistent and mixed as it is dependent on how each content source is configured for multilingual support. Prefer a standard, out-of-the-box implementation for all content sources that aligns with the corporate multilingual strategy to ensure consistency and uniformity in search experience across each portal. Review collected by and hosted on G2.com.

Incorporating GenAI into enterprise search is a must nowadays. Review collected by and hosted on G2.com.

LLM Integration need some flexibility to support other providers Review collected by and hosted on G2.com.

Report outs are useful. Good for analysis and actions. Dashboard is visually attractive. Review collected by and hosted on G2.com.

Search tuning operations is complicated. Review collected by and hosted on G2.com.

It has a lot of features and has been very easy to use. The team at search unify is one of the best to work with. Review collected by and hosted on G2.com.

I cant think of anything other than there is too much for me to do. Its giving me more work to do since they have so many things we can do to improve our search with their software. Review collected by and hosted on G2.com.

Breaking this down per priority:

- Search Unify Team - from the PM (Deepika) to the Dev team (Sahil/Parveen) to Leadership and Sales (Guarav and Brian) to Mohit as our Account Manager- they are all highly responsive and helping in getting work down at our pace.

- Search Tool - packed with features with upgrades rolling out extending the platform. It's refreshing to see a SaaS company moving fast into AI/ML

- Support Community for Tickets - works well and tickets are prioritized

- We expand through acquisition so we are constantly growing - SU has kept up with our growth with constant infrastructure planning. kudos Review collected by and hosted on G2.com.

Breaking this down per priority:

- Reporting can be better Review collected by and hosted on G2.com.

The experience with the entire team has been fantastic. From initial dealings when we were searching for a tool, contracting, implementation and now rollout. Everyone was transparent, there was no "bait and switch". Each person we've dealt with was genuine and candid in their communication. What we were told we were in for during the sales cycle is what we got from our implementation team. A well laid out plan. When we had questions or requests that perhaps fell out of the "norm", we were never told no, or promised the world. The team was honest and would investigate options and come back with well thought out responses or options.

The application itself has been very helpful in meeting our initial goals (improved search capabilities, one-stop-shop search capabilities, ease of use, LOTS of metrics for analytics). We now have insights into the path our customers take in our help center, what are the exact terms they search, what is the sequence of their search terms proving greater insight into the actual terms they use/what they do vs what we assumed they do. We are still only a couple of months from go live but we will be leveraging this information to improve our content and also work on reframing our own mindset/assumptions.

The Admin Panel is well laid out and easy to navigate. You can really go down a rabbit hole! Some of the features we are most eager about are:

- auto spell corrector/did you mean (something so simple but very helpful for end users to return relevant content)

- Synonyms - two parts here, suggested synonyms makes our lives so much easier vs having to define on our own and being able to create synonyms allows us to capture the terms our customers actually use/understand vs our standard or more technical terms Review collected by and hosted on G2.com.

Perhaps we are still in the "honeymoon phase" but nothing stands out as a dislike. A few feedback or featur requests that I have yet to submit regarding some oddities noticed when switching to dark mode in the Admin Panel and ability to add commentary to actions on searches with no clicks. Review collected by and hosted on G2.com.